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DARCARS Lexus of Englewood

Englewood, NJ

4.7
2,295 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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53 Engle Street

Englewood, NJ

07631

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Showing 2,295 reviews

March 26, 2018

Maintenance service Completely satisfied with the service received during my visit for maintenance. The staff was very helpful and tried to look after my best interest an More

by JKIM60616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department employees
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thanks for your kind words! We appreciate all our staff and I am thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and I’m very happy to hear that this was achieved with you. We hope to see you back in again soon! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Very slow service fo an oil change. It took over 3 hours for the oil change to be completed. I’ve never had a lexus service take so much longer than I was told. More

by IAZEKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
March 26, 2018

Promptly serviced the vehicle There was a slight mix up on the scheduled appointmentt time but the my vehicle was promptly serviced upon my arrival. Vehicle was ready in an hour. More

by MARIE.BYRNE29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed in the service department
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thanks Marie for the outstanding review! I’m very happy to hear that your service was completed in a timely manner. Please let us know if there's anything else we can do for you. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Outstanding I was greeted by staff as soon. As I walked into the reception area. Everyone was very helpful including the young ladies at the reception desk More

by Jacob007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan phillips
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for leaving us this great review, Jacob. I’m very happy to hear that we could be so helpful during your recent visit with us. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Take care! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Excellent customer service experience Excellent customer service experience. Way better than the ones in Manhattan or Queens. The employees here are friendly professional and you don't fee More

by JUANRANGEL1229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Ferretti
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Thank you for taking the time to leave this review, Juan. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 26, 2018

Took more than 3 hours to do first 5000 miles service Took 3 hours and 20 mins to work on first 5000 miles service and check one problem that navigation freeze while receiving phone call and found everyth More

by TT678
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service rep on the phone, didn't pick up her name.
March 26, 2018

Recent Purchase Vlada is such a great salesperson very informative pleasant honest not pushy. How lucky was I that I got her. I was so nervous she was very reassuring More

by Nurse nm
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Barowski, Vlada Grigoryeva
Apr 05, 2018 -

DARCARS Lexus of Englewood responded

Congratulations on your purchase, Lucas! Thank you so much for sharing your experience with our dealership and especially with Vlada! We look forward to working with you again down the road. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 25, 2018

Lexus/Englewood Warrants 5 Star Employee(s) Rating How does anyone like/feel walking into yet another car dealership never visited before. No need to elaborate on "bait being thrown to the sharks". Th More

by Sue R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hubbard, Juan Ospina, Vlada Grigoryeva
Mar 26, 2018 -

DARCARS Lexus of Englewood responded

Sue, thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We would like to congratulate you on your purchase! I am very glad to hear that your experiences with Vlada and Bill have been very positive. It was great doing business with you and we hope to see you again! Best regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 24, 2018

amazing Lexus service I always trust Lexus Englewood Service Center.. they always get the job done! Thanks Rey and the rest of the staff! as always you guys can always be t More

by TEKLABALAGTAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rey and the rest of the service staff
Mar 26, 2018 -

DARCARS Lexus of Englewood responded

Thank you for this great review and also for your loyalty. I’m so glad that Rey and the rest of the staff always takes such great care of you and your Lexus! If you ever need additional help, please let us know! Best regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

March 24, 2018

Chris Lee the best!!! He was very professional. With his fast service and accurate information, it was very comfortable transaction. Also, he know exactly what my needs w More

by Sangkyu53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lee
Mar 26, 2018 -

DARCARS Lexus of Englewood responded

Congratulations on your purchase! Thank you so much for sharing your experience with our dealership and especially with Chris! We look forward to working with you again down the road. Best regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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