DARCARS Lexus of Englewood

Fantastic Team, Best Customer Service! This is by far the best dealership I have ever dealt with, and I'm typically a tough customer. These folks exemplify Luxury, service, and relationship This is by far the best dealership I have ever dealt with, and I'm typically a tough customer. These folks exemplify Luxury, service, and relationship building, something we all know is rare these days. Ask for Sales man John Lee, and is manager Eric, they were fantastic, and worked with us until we had more car than we wanted, for less than we planned to pay! You don't have to believe me but we now have a fully loaded RX 350 for what we planned to pay for a base model. These two rock!! Now for the cherry on the top, the service... Forget all the awesome amenities they normally give, it was they did beyond what I expected that really sold me on making the deal as early on as I did. Heck, I was starving and fantastic soul named Simone not only offered me a snack, but brought me a turkey sub and chips from the company kitchen, I was totally shocked! I expected maybe a bagel max, like at the service center but this was a whale in comparison. She fed me, I was sold! Lastly, Toni the finance manager was a blast and super helpful in making sure we were all set on our way out, I really enjoyed the conversation and laughs! Bottom line, all dealerships offer the same deal, so for me it's all about the service, and how well treat me, and this place set the standard high! They can write a God xxxx book on how to treat a customer right. More

Excellent Couldn't be any happier with my car, the sales team, and especially Jesus. He was very professional and took the necessary steps to make me happy. If Couldn't be any happier with my car, the sales team, and especially Jesus. He was very professional and took the necessary steps to make me happy. If I could give more than 5 stars I would! More

Excellent during my business with Mr. Peralta.. Jesus is intelligent, dedicated time to push me on the side of me to decide to buy, his intelligence explanation, benefits and money saving for me mad Jesus is intelligent, dedicated time to push me on the side of me to decide to buy, his intelligence explanation, benefits and money saving for me made me decide to buy the RX350.. More

Exceptional service with Sergio Tena My mother and I weren't expecting to purchase a car that day we worked with Sergio. However, with his help and understanding of what we were looking f My mother and I weren't expecting to purchase a car that day we worked with Sergio. However, with his help and understanding of what we were looking for, we were able to make a deal with him. He seems to have a great work ethic and a passion for what he does. More

Exceptional service and unparalleled professionalism. Brandon Paik is the kind of salesman that you will be going back for years to come. To start, Brandon had a super friendly and professional demeanor t Brandon Paik is the kind of salesman that you will be going back for years to come. To start, Brandon had a super friendly and professional demeanor that made the hassel of car buying seem so easy and comfortable. It really made me feel that he was looking out for me and made sure I got everything I needed for my new car (highly recommend the warranties on all lease cars obviously). The service portion of the transaction was phenomenal from the first time he greeting me at the door to the very last part of having a very friendly worker show me how to work my new car one step at a time. Helping me understand everything in detail until I was fully comfortable with everything before I signed anything. It would be remiss of me if I don't recommend him and I can tell you for all my friends and family I would make sure that they deal with Brandon! More

Best experience, best sales rep Brandon Paik Brandon Paik goes above and beyond to deliver a world class client experience. Very happy to have met him and will definitely recommend him to my frie Brandon Paik goes above and beyond to deliver a world class client experience. Very happy to have met him and will definitely recommend him to my friends and family. More

Great experience Upon submitting an inquiry for a certified pre-owned vehicle in mind I was immediately contacted by Vlada and invited to come see the vehicle at the d Upon submitting an inquiry for a certified pre-owned vehicle in mind I was immediately contacted by Vlada and invited to come see the vehicle at the dealership. Vlada made the whole experience and purchasing process simple and comfortable. She was extremely helpful with answering my questions/concerns. I would reccomend her and Lexus of Englewood for anyone looking to purchase or lease a new or pre-owned vehicle! More

BUYER BEWARE!! WARNING!! DO NOT BUY ANYTHING FROM THEIR PRE-OWNED DIVISION! HORRIBLE EXPERIENCE. The red flags were very visible and obvious, but we decided to g WARNING!! DO NOT BUY ANYTHING FROM THEIR PRE-OWNED DIVISION! HORRIBLE EXPERIENCE. The red flags were very visible and obvious, but we decided to go through the motions anyway. Here are the red flags: 1) Location of the pre-owned dealership was in an industrial park type area. Very odd location for a dealership. 2) Upon entering the dealership we were greeted by a friendly receptionist. When we said we were looking for Mike, she told us "Hear's a tip, don't ever call him Mike, he hates that, call him Michael."... xxx.. last time I checked, I don't work for Mike/Michael and I could care less what he hates. He is there to serve me. He's not doing me a favor. That was a turn-off. 3) Sat down with Mike/Michael who was quite pleasant (much older gentleman). While we are sitting at his desk, the younger sales guy in the next cubicle next to him was wearing a surgical mask (germaphobe) and started burping loudly with us sitting right next to him. That was the weirdest thing I ever saw from a customer facing environment. 4) We mentioned we were interested in an SUV we saw online. Come to find out one of their people was driving around in the car they have advertised for sale. Not only was this person's personal belongings in the car when we looked at it, but she was SMOKING in the car!!!! The car reeked of smoke. It also had cigarette ash marks around the headliner. 5) In addition to the usage and smoking issues above, the car was over 1k miles over what they advertised. They didn't even apologize for this or offer a discount for the usage and smell. 6) Then they tell us that for having the car L-certified they have to add an additional 1750 to the car's cost. This is the first time I have heard of such a thing. If that is the case, then it should be included in the advertised price. Ultimately, the car total cost was about 3k more than advertised. 7) Finally (and the last straw) was when their "finance manager" came over and told us that the "best" they could do for us was $850/mo for 75 months!!!! Keep in mind this was a used car that was advertised for about 39-40k. 8) It turns out that the credit they pulled from me showed it came from Autoland. The pre-owned division of Lexus of Englewood isn't even owned by lexus of englewood. Autoland (a crappy used car dealer) is running the show there. Needless to say we walked out of that dealership and went to Ray Catena Lexus of Larchmont. This dealership gave us a deal on the same model car/price for 550/mo for 36 months. Any untrue story about "well because of your credit....." is just a lie. There are other dealers that will work with you to get the right numbers. This place is just a regular used car with a Lexus name over it. They function and act just like a regular used lot around the corner. Not Lexus quality or service. The only reason I gave them 1 star is because Michael was nice with us unfortunately, he is in a place with sharks around. Buyer Beware... walk out before it's too late. More

Best Customer care and sales experience! It was a great pleasure working Brandon Paik on purchasing new Lexus. He showed great knowledge of the product, excellent customer care and outstandin It was a great pleasure working Brandon Paik on purchasing new Lexus. He showed great knowledge of the product, excellent customer care and outstanding experience in negotiating great deal. I am highly recommending to see Brandon in Lexus of Englewood. More

Efficient Dealership! I had.a wonderful experience at Lexus of Englewood! My salesman was Carlos A. He was completely professional & knowledge about the product! He treated I had.a wonderful experience at Lexus of Englewood! My salesman was Carlos A. He was completely professional & knowledge about the product! He treated me with respect and catered to my every request. More