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DARCARS Lexus of Englewood
Englewood, NJ
2,287 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,288 reviews
March 01, 2017
Mateo at Pre-owned Lexus My salesman (Mateo) was extremely professional, helpful and honest. Instead of using high pressure sales tactics, he answered whatever questions I had My salesman (Mateo) was extremely professional, helpful and honest. Instead of using high pressure sales tactics, he answered whatever questions I had and met me with the best deal possible. This man made my ENTIRE experience PHENOMENAL. I am huge on superior customer service and businesses that believe in infusing customer values into their operation. The service I received was top notch and the staff (Michael the sales Manager, Angela, Mateo and Tamar at the front desk) certainly show that they are more than co-workers, but a family! They were all professional, kind, thorough, and took time to have conversation with me, showing that I am not just a number, but a Client whom they care about. They made my transaction fun and light, not cumbersome or overwhelming. I will definitely recommend others to purchase future vehicles from this dealership and I will send as many family and friends their way as possible. More
by Nicklauro
Employees Worked With
Mateo
February 10, 2017
They Never Fail to Disappoint I know everyone says "the only people who write a review are the angry people". I promise I have given excellent reviews to many local businesses, bu I know everyone says "the only people who write a review are the angry people". I promise I have given excellent reviews to many local businesses, but this dealership really needs a spot light on their complete lack of customer service. We have bought two cars here (at the same time, we will NEVER buy another car from THEM), and ever since they have rude, unresponsive and lacked any ability to simply do what they say they are going to do. We will no longer go to the dealership for anything. We will handle any issues we have through the Service Department located at 136 Engle St. More
by Neveragain
Employees Worked With
Michael Max
January 08, 2017
Excellent customer service, communication and experience! Via, Autotrader, I located a pre-owned Lexus with the options I wanted and in my price range at Lexus of Englewood. I contacted the dealership and in Via, Autotrader, I located a pre-owned Lexus with the options I wanted and in my price range at Lexus of Englewood. I contacted the dealership and in short order was working with Michael Stella who was very responsive and addressed my many questions - which was important as I live ~ 200 miles away. He provided his cell phone number and provided me updates on the status of the car, which was going through CPO certification - even on his days off. In less than a week, I was at the dealership to purchase the car that was in even better condition than I anticipated. Mr. Stella had everything ready for me which made for a easy purchase. Angela, the finance manager was also efficient and friends. Lexus of Englewood is a great dealership! More
by Heather M
Employees Worked With
Michael Stella, Angela
December 27, 2016
Blatant bait-and-switch on advertised prices They advertise a used car price and then you find out they demand thousands of dollars extra.....false advertising to lure you in.....despicable pract They advertise a used car price and then you find out they demand thousands of dollars extra.....false advertising to lure you in.....despicable practices. More
by Joe
Employees Worked With
Mike Stella
December 16, 2016
amadeus Deonaldo l'm wait for coming arrive always friends keep to my best friends good friends nice co-worker good nice me very happy make me happy laughs good l'm wait for coming arrive always friends keep to my best friends good friends nice co-worker good nice me very happy make me happy laughs good More
by amadeus Deonaldo
Employees Worked With
Other Employees :
chris vasallo sam ghani , Carmine Demaio, Chris Vasallo, Mitch Patlock, Bob Giordano, Gerard Contessa, Melissa Morales, Greg Goodfriend, Toni Han, Sam Ghani, Natacha Garcia, Bill Weismann, Mariola Krawiec
December 15, 2016
Do not purchase a car from these folks they are unethical without the authorization of my in laws the dealer charged them for GAP insurance and Anti Theft Insurance. Additionally, per our agreement, the car c without the authorization of my in laws the dealer charged them for GAP insurance and Anti Theft Insurance. Additionally, per our agreement, the car came with a one year warranty, however, they were charged $2,000 for the warranty that should have been included in the price. When I called the Manager and Finance Director, they did not have the courtesy to return my call. At least the sales rep answered my call, however, he cited ...."this is not my problem". I never expected the lack of professionalism and unethical "used car" tactics from a certified Lexus dealer. STAY AWAY! More
by Jacob
Employees Worked With
Joseph Kalachian, Michael Maxx & Angela
November 30, 2016
Just the greatest experience . She was extremely efficient and explained all options available carefully and understandable She made our car buying experience a pleasure. My wife . She was extremely efficient and explained all options available carefully and understandable She made our car buying experience a pleasure. My wife loves her new care I have always purchased or leased my Care from Prestiege. After 4 bad experiences we decided to explore other dealerships, and OTHER BRANDS! Because of all the professionals at Englewood. They retained a loyal Lexus customer. More
by Ron Hollender
Employees Worked With
Dominic DiMartino, Melissa Morales
September 06, 2016
Poor sales and administrative follow up I made a promise to myself never to repeat past mistakes but I broke my promise with this dealership. I will start by saying that their service shop I made a promise to myself never to repeat past mistakes but I broke my promise with this dealership. I will start by saying that their service shop is excellent. But their sales administration and follow up with financial dealings remain terrible. The original 2014 RX 350 we leased was a wonderful car but we went through a horrifying 4 hour plus sales experience where they dragged out the car delivery processing despite no need for further negotiation on price, just slow deliberate service in a cramped and uncomfortable showroom. They enticed me to lease a new 2016 RX 350 by trading up early and they handled the return of the 2014 RX 350. About 4 months later Lexus Finance sought late charges after acknowledging their mistake since the dealer handled all of the paperwork on the return and they must have kept the account open. After 3 rounds of letters, 3 separate phone calls, no returned calls from the dealer despite 2 messages, the issue was resolved TODAY, 9/6 after 90 minutes and 4 phone call transfers, when we agreed to pay the excess mileage charges of $300 due 9/9/16, today on 9/6/16. Lexus Financial would not issue a new statement reflecting the removal of the late charges and allow me to pay that when I received it which would have been fair and within the due date. They claim they cant do that in this modern day so I am left to wait and hope that the verbal confirmation number will accompany a letter in the mail that states my account is clear and closed. This is a $51,000 car, and we have the JV Team between the dealer and the Lexus Financial Folks. More
by Never-Lexus Again
Employees Worked With
Dick Shore, Jeff Barowski
August 01, 2016
Best experience!! We had a horrible experience with an order of a LX 570 at Manhattan Lexus and called this dealership to see if we could work with them. They were HEA We had a horrible experience with an order of a LX 570 at Manhattan Lexus and called this dealership to see if we could work with them. They were HEAVENLY to work with. Treated my husband and me like they were honored to have us as clients. Helped us purchase our car with no issues. We couldn't be happier and now are loyal Englewood Lexus customers. We almost decided never to own a Lexus after our experience with Manhattan, thankfully, we stuck it out and tried another dealership. We are so happy with our car and our experience. More
by Kimberly C.
Employees Worked With
Natacha Garcia
July 20, 2016
BEYOND SUPERIOR & EXCELLENT EXPERIENCE!! This was a premium experience, probably the best and most pleasurable i ever had leasing my new lexus IS300. The professionalism and customer service This was a premium experience, probably the best and most pleasurable i ever had leasing my new lexus IS300. The professionalism and customer service was beyond excellent!!!!!! The communication, the smiles....every i dotted and every T crossed. They do not miss a beat on any detail to make you feel comfortable and 100% satisfied...Chris Vassallo, the General Sales Manager is a true professional and a gentleman.. The incredible deal was perfectly structured to meet our needs and goals, and handled perfectly!!! Chris TKU!!! Our salesperson Alton Howell was a true gentleman and displayed tremendous customer service as a true professional should...Alton you were excellent. The finance manager Melissa Morales was fabulous. all paperwork was ready, she was organized and all smiles, and made sure we understood everything! Melissa, tku for your excellent display of customer service and your personalization and smiles. A MUST PLACE TO LEASE OR BUY YOUR NEW LEXUS!!!!! A MUST!!!! Lexus of Englewood, Thankyou for an AMAZING, SMOOTH, INCREDIBLE EXPERIENCE!!!!!!!!!!!!!Jmiller More
by Jmiller
Employees Worked With
Alton howell, Chris Vasallo, Melissa Morales
