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DARCARS Lexus of Englewood
Englewood, NJ
2,287 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,287 reviews
August 30, 2014
"Wonderful experience" I had the pleasure of purchasing my first Lexus from Toni Han. she was very responsive and always very professional. she has continued to follow up wi I had the pleasure of purchasing my first Lexus from Toni Han. she was very responsive and always very professional. she has continued to follow up with us after the sale to be sure everything is going smoothly and answer any questions we may have. I will absolutely go back to Toni Han for my next car.I would highly recommend her.It won't backfire More
by palolo
Employees Worked With
Toni Han
August 10, 2014
Great Experience with Toni Han at the Lexus of Englewood I called the dealership early Saturday, interested in purchasing an RX 350, and was able to set up an appointment with Toni Han that same day. Toni wa I called the dealership early Saturday, interested in purchasing an RX 350, and was able to set up an appointment with Toni Han that same day. Toni was extremely friendly and helpful in helping us find the right color, packages, and options for the car we were interested in. She even personally drove us to the Lexus lot to see the F Sport model which we had a slight interest in, but were not sure we wanted. She was very honest about the pricing and helped us come to a price that we were comfortable and happy with. I highly recommend working with Toni if you're interested in buying or leasing any Lexus in the future. More
by kevinwlee
Employees Worked With
Toni Han
August 08, 2014
Don't shop here Spoke to Fleet salesperson, service was horrible. Nice looking dealership, close to the city, but was a real "steal-er-ship". Went with a leasing comp Spoke to Fleet salesperson, service was horrible. Nice looking dealership, close to the city, but was a real "steal-er-ship". Went with a leasing company in nYC. More
by vw_passat2014
Employees Worked With
Fleet
August 04, 2014
Thank you Lexus of Englewood and Thank you Toni Han I visited the dealership on Saturday to buy a GX 460 and it was packed but they still welcomed me with smile. It turned out the dealership was ranked I visited the dealership on Saturday to buy a GX 460 and it was packed but they still welcomed me with smile. It turned out the dealership was ranked #1 sales US. My dealer was Toni Han. Everything was very smooth, fast, and clear. Most importantly, no juggling with price. I left the dealership with my new car and full satisfaction. I even consider my second car as another Lexus. I will see you soon Lexus of Englewood. More
by BongChan Kim
Employees Worked With
Toni Han
July 31, 2014
Fantastic experience, highly recommended! I was extremely satisfied with my recent experience of leasing my Lexus IS250. My dealer was Toni Han, who was highly recommended. She was not only fr I was extremely satisfied with my recent experience of leasing my Lexus IS250. My dealer was Toni Han, who was highly recommended. She was not only friendly, knowledgeable and prompt, but also extremely accommodating and keen on listening to my needs and budget. Although other car dealers whom I did business with were all decent, I've never had such a pleasant experience as I did with Toni. I highly recommend her if you are thinking of having a Lexus. As for the car itself, oh my, it is too good to be true. My IS250 is so fancy and sporty, but at the same time very comfortable (unlike some other sporty cars) and known to be very good with snow and icy roads. Living in NJ, this is very important to me as I don't want to put my car in the garage in the bad weather.. I will need to use my car no matter how bad it is outside. I very much look forward to my time with this handsome and sturdy new Lexus! More
by philosophia
Employees Worked With
Toni Han
July 30, 2014
Great experience at Lexus of Englewood It was my first time leasing a car. Couple of my friends recommended Toni Han, so I made an appt with her. She was very friendly and energetic. I made It was my first time leasing a car. Couple of my friends recommended Toni Han, so I made an appt with her. She was very friendly and energetic. I made a deal right away. After the deal and until I picked up my car, I texted her a lot with many questions, she was very prompt and tried her best to satisfy my needs. On the pick-up day, she was again very cheerful and greeted me with a smile. She led me to the finance department and then I worked with Rudy Myrie. Rudy is a very fun guy to work with. Over an hr, he was very patient answering all my questions and made me laugh a lot. Since it is my first time, I’ve researched a lot and visited many dealerships. I love the experience at Lexus of Englewood. I’d definitely recommend Toni to my friends. More
by shl512
Employees Worked With
Toni Han
July 10, 2014
Lexus of Englewood - I am really happy to have a wonderful service from Mike Ramos, Bobby Giordano from Service end. Mike Maxx at Sales and Rudy Myrie from Accounting ar I am really happy to have a wonderful service from Mike Ramos, Bobby Giordano from Service end. Mike Maxx at Sales and Rudy Myrie from Accounting are the most trust worthy folks here. I went to buy a car at another near Lexus dealer and though the ambience was very pretty good the sales man was very pushy and had a very bad attitude.But when I went to these folks they were really interested to have me as a customer and sold the car. Though there were teething issues they along with lexus made me comfortable. I am a very picky guy in going to the minutest details such as vibrations , warranty issues, performance etc and whenever I go to them they handle me with care and make happy. I only dealt with Mike Ramos and Bobby. Mike Ramos is a technically sound guy and tough guy on warranties ;-) but I like talking to such knowledgable guy as he knows in and out of the car . Knowing about their sales and service capabilities , I had referred my friend to buy a lexus from them. She too is happy with them. Rudy Myrie from Finance and Maxx at Sales side are the best folks I had ever met. They deal with a nice warm smile and are serious in our business. More
by bobvad
Employees Worked With
Mike Ramos, Rudy Myrie, Carmine Demaio, Michael Maxx, Bob Giordano
June 30, 2014
DO NOT GET YOUR CAR SERVICED HERE!!!! Below is an email I sent a year ago to the president and never received a response to: Dear Carmine DeMaio, I am writing with great concern. I a Below is an email I sent a year ago to the president and never received a response to: Dear Carmine DeMaio, I am writing with great concern. I am appalled by the poor quality of service I received and the consistent unprofessionalism I dealt with at Lexus of Englewood in Englewood, NJ. I have provided the best and most accurate data that I have recorded. I bought my Lexus i250C from them on June 29th, 2013. Unfortunately on August 14th, 2013, a driver backed into the front of my car causing minimal damage; by glancing at the car one could see the grill was pushed in and a few scratches on the bumper. After taking the necessary steps of going through the driver’s insurance, I brought my car to Lexus of Englewood on Wednesday, August 28th for them to fix it. Upon calling that day I was told by one of the receptionists that the dealership has a body shop on location, which I was thrilled about; I learned later this was not true. I spoke with a pleasant gentleman when dropping the car off and he unofficially stated the car should be done by the end of the week. About one week later I had not heard from Lexus. I left a voicemail for my service consultant, Alfredo, on the morning of September 3rd to discuss the status of my car. He texted me back that afternoon saying the body shop told him ‘a few days.’ Another week went by and I had not spoken to Alfredo. I called Alfredo again on the morning of September 9th and left a voicemail. He texted me back that afternoon stating my ‘repairs are being slightly delayed, there’s a supplement that the insurance company has opted to go to the body shop to inspect, then we can proceed after that.’ Alfredo then told me he estimated ‘early next week completion.’ I asked if there was additional damage; he said yes but was not certain what it was. He responded the next day stating the bumper clips needed to be replaced. I was skeptical on Alfredo’s responses so I called the driver’s insurance company only to find out that the insurance company was called by Lexus immediately after I had left Alfredo a voicemail that day. The insurance company stated they were informed of additional damage and was sending someone out on September 11th to look at it; this means that my car was sitting unfinished in the body shop for two weeks! Displeased with Alfredo’s lack of professionalism and uncertainty I called the service manager, Bob Giordano, that same day (September 10th). He was prompt and professional with returning my calls; he stated he was confused as to why the car had taken this long and why no one had contacted me with updates. After a few conversations with Bob Giordano I was told the car would be cleaned/detailed and delivered to my house September 13th. A very rude driver delivered my car; the body work appeared as expected except for the fact that the ‘Lexus of Englewood license plate cover’ was not replaced. However, the outside nor the inside was cleaned as Bob Giordano had stated; in fact, the interior of the car was filthy!!! It was clear that paper mats were not used at Lexus of Englewood or at the body shop, as evident by the mud on the carpets of both the driver and passenger sides. The inside of the doors were scuffed from people getting in and out of the car (I took pictures of all this). I called Bob Giordano to ask if I should give the driver the supplement check from the insurance company. Bob Giordano stated he was dealing with another customer and he could only speak for a minute; he stated to give the driver my credit card information and the driver would deliver it back to the shop. When I asked about the filthy inside of the car, Bob Giordano stated ‘Alfredo didn’t do his job’ and asked if I wanted to bring it back to be cleaned. When I declined he rudely stated ‘send me the bill’ and hurried me off the phone. On (9/24/13) I looked at my online banking and discovered that my bank account was completely empty from a withdrawal of about $2500 from Lexus of Englewood. I immediately called and spoke with Grace from the service department who was actually very helpful in correcting the situation; I was told the wrong amount was taken out for the check I was given from the insurance company (the withdrawal should have been $1068.97). However, upon fixing the withdrawal, the amount taken was still $18 over the correct amount. The difference was deposited on 9/26/13. Throughout this situation Grace had continued to text me updates (which was helpful) and even gave me 10% off my next service. I am not sure I will be utilizing that update since Lexus of Englewood is no longer my first choice for service. I am very disappointed with my experience with Lexus thus far. Prior to my decision to purchase my first luxury car, friends and colleagues spoke of the great customer service and reputation that Lexus has; I have experienced quite the opposite level of service. I hope from this letter, the service consultants I have dealt with will be better trained in providing the customer service that Lexus should be known for. More
by Bsmith33
Employees Worked With
Alfredo, Carmine Demaio, Bob Giordano
June 02, 2014
Lexus of Englewood - Jose Ramos and Amir Sari Had a great experience with Amir and Jose. They worked real hard until we were able to make a deal that I was looking for. Would definitely return t Had a great experience with Amir and Jose. They worked real hard until we were able to make a deal that I was looking for. Would definitely return to see them for future car purchases and recommend them to others. More
by donnyboyx16x
Employees Worked With
Jose Ramos and Amir Sari
May 22, 2014
Happy Customer :-) John Panagia was very helpful. He was able to answer my questions regarding my trade-in, and was able to negotiate a fair deal for me. Thanks John! John Panagia was very helpful. He was able to answer my questions regarding my trade-in, and was able to negotiate a fair deal for me. Thanks John! More
by MSanchez123
