DARCARS Lexus of Englewood

I HAVE A 2007 RX 350 WHICH HAS BEEN SERVICED BY ENGLEWOOD LEXUS; UNTIL 2 YEARS AGO, I WAS REFERRED TO MR MIKE RAMOS AS MY SERVICE CONSULTANT. MR RAMOS IS VERY PROFESSIONAL AND KNOWS HIS JOB VERY AS WELL AS H LEXUS; UNTIL 2 YEARS AGO, I WAS REFERRED TO MR MIKE RAMOS AS MY SERVICE CONSULTANT. MR RAMOS IS VERY PROFESSIONAL AND KNOWS HIS JOB VERY AS WELL AS HE UNDERSTANDS THE NEEDS OF HIS CUSTOMER. I RECOMMEND HIM FOR ANY FUTURE PROMOTION. HE WELL DESERVES A STAR. ASK FOR HIM WHEN YOU GO THERE. More

Lexus of englewood service department gets thumbs up from me. I think they have the best qualified service technicians and the best service consultants. I had my 2009 es350 serviced by other dealerships me. I think they have the best qualified service technicians and the best service consultants. I had my 2009 es350 serviced by other dealerships in the area and very disappointed in the service i have received. Lexus of englewood which is about 30 miles to where i gets a 7 star rating from me. Excellent service area. Mike ramos my service consultant who handles all my cars maintenance and problems is the best.(10 Stars).He is very knowledgeable in knowing about my 2009 ES 350 lexus. I will continue to have my car serviced at englewood lexus for all my mainenance and car problems. Richard Bellina More

Lexus of Englewood: Excellent service, Professional, courteous and friendly employees. This was my 4th car from Lexus of Englewood and my experiences were great. Jose Ramos, Michael Max and Rudy Myri courteous and friendly employees. This was my 4th car from Lexus of Englewood and my experiences were great. Jose Ramos, Michael Max and Rudy Myrie were professional, courteous and customer focused. It was my first time buying a certified pre-owned car and I was concerned about mileage and the appearance of the car. All my questions were answered to my satisfaction. I traded in my 2008 RX350 because I wanted a smaller car. I wanted the IS250, however, I was not excited about the drive. I wanted a different car. Michael Max was very accommodating and I got a beautiful, clean, pre-owned 2008 ES350. The car looks brand-new. The transaction was easy and I am pleased with my car. More

Service is always efficient. I never have to wait for a long period of time. Workers are always polite and helpful. Mr. Ariolo answers any question and is attentive to his clients. long period of time. Workers are always polite and helpful. Mr. Ariolo answers any question and is attentive to his clients. More

As usual, great service, easy to schedule appt, luxorious loaner. I scheduled tire rotation, wiper replacement,oil, a/c checkup. Completed within an outstanding time frame.Had a problem w/Lexus credit card loaner. I scheduled tire rotation, wiper replacement,oil, a/c checkup. Completed within an outstanding time frame.Had a problem w/Lexus credit card redemption of my many points.Handled very professionally by Nora and Pete Faltraco.I have friends who lease a very expensive German car fr another dealership-their loaners are HONDA! Thanks for the brand new RX loaner. Will definitely be back for service! More

I just purchased Lexus ES 350 at Lexus of Englewood and was very pleasantly surprised by the highest level of service I got from Bob Pellecchia. He promptly responded to my on-line request and honestly neg was very pleasantly surprised by the highest level of service I got from Bob Pellecchia. He promptly responded to my on-line request and honestly negotiated the price. The price he emailed to me was the price I bought this car with. No penny more. He has a great positive attitude, always smiles and treats his customers with real professional respect. I would gladly recommend him to all my friends. Thank you Bob for an enjoyable and professional buying experience. More

I visited Lexus of Englewood on April 9, 2011 to ask about my options since my lease was ending on July 17, 2011 with my 2008 IS. At the time of the visit my sales person advised that I am getting an “u about my options since my lease was ending on July 17, 2011 with my 2008 IS. At the time of the visit my sales person advised that I am getting an “unbelievable deal” for a trade in for the new 2011 IS. He has advised that the car would be upgraded, damages on the 2008 IS would be waived and the remainder of the lease payments would be paid by the dealership. With this agreement I had trade in the 2008 IS to 2011 IS. The sales person specifically asked how I paid the lease payment and I stated that it get automatically deducted from my bank account every 15th of the month and obviously payment for April payment is not yet paid. He told me to cancel the automatic payment asap and even sent me an follow up email to make sure the automatic payment is cancelled on the same afternoon. After the due date for the April payment (04/17/2011) I have received massive phone calls and mails for the non-payment. I have reached out to the sales person, once by phone, second via email, he indicated that the payments were made and it may take some time to update the system and not to worry about it. I received a call yesterday, July 12, 2011, from the sales person saying that he thought I had 2 payments left and that was how he documented on the papers and told me that I had to pay one month of the lease payment myself even if I didn’t have the possession of car. I find this very unfair and offended that I have to pay for someone else’s mistake and very disappointed with how the dealership, selling luxury cars, is handling this situations. They have lost one of their loyal customer. More

Frank was great to work with. We did all of our negotiating over the internet. I was a previous Lexus owner that dealt with Prestige in Ramsey that could not bother to negotiate on a new vehicle. negotiating over the internet. I was a previous Lexus owner that dealt with Prestige in Ramsey that could not bother to negotiate on a new vehicle. Frank welcomed us to Lexus of Englewood and gave us a great price and made us feel welcome and appreciated. I would certainly recommend them and Frank. More

We worked with Jose Ramos from Englewood Lexus - NJ for a brand new Lexus RX 350 AWD. When we wanted to make an offer, he refused to take our calls. I must have left 5 voicemails to him without any replies brand new Lexus RX 350 AWD. When we wanted to make an offer, he refused to take our calls. I must have left 5 voicemails to him without any replies. Then when I submit my offer on the internet, I got a call from Englewood Lexus' intenet sales manager and I told him that I was already working with Jose Ramos. He told me that Jose will give you a call to schedule an appointment. It's been more than 3 weeks, I still haven't heard from Jose. Very poor customer service. I have already made my deal with other lexus dealer the next day. I am sure Englewood will loose lot of business opprtunity because of sales person like Jose Ramos. More

Considering the fact that I have not ever bought a new car, let alone a Lexus, I was skeptical at best when I began speaking with Robert. Not only did he come across as extremely sincere and personable, car, let alone a Lexus, I was skeptical at best when I began speaking with Robert. Not only did he come across as extremely sincere and personable, but he went out of his to educate me on every aspect of the process (and is still an extremely valuable resource for me whenever i need him). In addition to that, I told him what car I wanted and what price I needed (the two weren't exactly aligned). He used his creativity to bring me exactly what I wanted at a price that worked for my budget. I would highly recommend working with Bob to any family members or friends. More