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DARCARS Lexus of Englewood
Englewood, NJ
2,393 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,393 reviews
December 15, 2016
Do not purchase a car from these folks they are unethical without the authorization of my in laws the dealer charged them for GAP insurance and Anti Theft Insurance. Additionally, per our agreement, the car c without the authorization of my in laws the dealer charged them for GAP insurance and Anti Theft Insurance. Additionally, per our agreement, the car came with a one year warranty, however, they were charged $2,000 for the warranty that should have been included in the price. When I called the Manager and Finance Director, they did not have the courtesy to return my call. At least the sales rep answered my call, however, he cited ...."this is not my problem". I never expected the lack of professionalism and unethical "used car" tactics from a certified Lexus dealer. STAY AWAY! More
by Jacob
Employees Worked With
Joseph Kalachian, Michael Maxx & Angela
November 30, 2016
Just the greatest experience . She was extremely efficient and explained all options available carefully and understandable She made our car buying experience a pleasure. My wife . She was extremely efficient and explained all options available carefully and understandable She made our car buying experience a pleasure. My wife loves her new care I have always purchased or leased my Care from Prestiege. After 4 bad experiences we decided to explore other dealerships, and OTHER BRANDS! Because of all the professionals at Englewood. They retained a loyal Lexus customer. More
by Ron Hollender
Employees Worked With
Dominic DiMartino, Melissa Morales
September 06, 2016
Poor sales and administrative follow up I made a promise to myself never to repeat past mistakes but I broke my promise with this dealership. I will start by saying that their service shop I made a promise to myself never to repeat past mistakes but I broke my promise with this dealership. I will start by saying that their service shop is excellent. But their sales administration and follow up with financial dealings remain terrible. The original 2014 RX 350 we leased was a wonderful car but we went through a horrifying 4 hour plus sales experience where they dragged out the car delivery processing despite no need for further negotiation on price, just slow deliberate service in a cramped and uncomfortable showroom. They enticed me to lease a new 2016 RX 350 by trading up early and they handled the return of the 2014 RX 350. About 4 months later Lexus Finance sought late charges after acknowledging their mistake since the dealer handled all of the paperwork on the return and they must have kept the account open. After 3 rounds of letters, 3 separate phone calls, no returned calls from the dealer despite 2 messages, the issue was resolved TODAY, 9/6 after 90 minutes and 4 phone call transfers, when we agreed to pay the excess mileage charges of $300 due 9/9/16, today on 9/6/16. Lexus Financial would not issue a new statement reflecting the removal of the late charges and allow me to pay that when I received it which would have been fair and within the due date. They claim they cant do that in this modern day so I am left to wait and hope that the verbal confirmation number will accompany a letter in the mail that states my account is clear and closed. This is a $51,000 car, and we have the JV Team between the dealer and the Lexus Financial Folks. More
by Never-Lexus Again
Employees Worked With
Dick Shore, Jeff Barowski
August 01, 2016
Best experience!! We had a horrible experience with an order of a LX 570 at Manhattan Lexus and called this dealership to see if we could work with them. They were HEA We had a horrible experience with an order of a LX 570 at Manhattan Lexus and called this dealership to see if we could work with them. They were HEAVENLY to work with. Treated my husband and me like they were honored to have us as clients. Helped us purchase our car with no issues. We couldn't be happier and now are loyal Englewood Lexus customers. We almost decided never to own a Lexus after our experience with Manhattan, thankfully, we stuck it out and tried another dealership. We are so happy with our car and our experience. More
by Kimberly C.
Employees Worked With
Natacha Garcia
July 20, 2016
BEYOND SUPERIOR & EXCELLENT EXPERIENCE!! This was a premium experience, probably the best and most pleasurable i ever had leasing my new lexus IS300. The professionalism and customer service This was a premium experience, probably the best and most pleasurable i ever had leasing my new lexus IS300. The professionalism and customer service was beyond excellent!!!!!! The communication, the smiles....every i dotted and every T crossed. They do not miss a beat on any detail to make you feel comfortable and 100% satisfied...Chris Vassallo, the General Sales Manager is a true professional and a gentleman.. The incredible deal was perfectly structured to meet our needs and goals, and handled perfectly!!! Chris TKU!!! Our salesperson Alton Howell was a true gentleman and displayed tremendous customer service as a true professional should...Alton you were excellent. The finance manager Melissa Morales was fabulous. all paperwork was ready, she was organized and all smiles, and made sure we understood everything! Melissa, tku for your excellent display of customer service and your personalization and smiles. A MUST PLACE TO LEASE OR BUY YOUR NEW LEXUS!!!!! A MUST!!!! Lexus of Englewood, Thankyou for an AMAZING, SMOOTH, INCREDIBLE EXPERIENCE!!!!!!!!!!!!!Jmiller More
by Jmiller
Employees Worked With
Alton howell, Chris Vasallo, Melissa Morales
July 15, 2016
The reason it's good to get service Mariola is one of the reasons Lexus of Englewood service is something you look forward to. She's professional, courteous, and always has a smile which Mariola is one of the reasons Lexus of Englewood service is something you look forward to. She's professional, courteous, and always has a smile which makes you feel like your in good hands. She doesn't shy away from making sure the service visit is pleasant and goes out of her way to assure quality service More
by Guillermo Builes
Employees Worked With
Mariola Krawiec
May 24, 2016
Went out of their way to help! I had a few problems with the start of this purchase. But Lexus of Englewood has gone out of there way to correct the problems and insure that I am le I had a few problems with the start of this purchase. But Lexus of Englewood has gone out of there way to correct the problems and insure that I am leaving satisfied. Thank you for all your help. More
by Dissapointed
Employees Worked With
Bill Weismann
May 23, 2016
Games, deciption and lack of response I went to buy a car from the dealership and was very dissatisfied and troubled by the game playing and "flip flopping". Actually I'm not sure if that I went to buy a car from the dealership and was very dissatisfied and troubled by the game playing and "flip flopping". Actually I'm not sure if that was worse or the lack of response by management. After bad style negotiation that wasted 2 hours of my time, I decided to leave and after I did I got a call with a semi reasonable counter to my offer so I turned around and went back. Little that I knew that it was another game and the number I was given was not being honored. This morning they sent me a car fax and emails to get me back to the table but as soon as I asked to get their final number I was told the car sold over the weekend.. Not sure why communicate with me on Monday regarding a car that sold on Saturday. GAMES GAMES GAMES.. I WOULD STAY AWAY More
by ALANALY
Employees Worked With
John Della, Bill Wiseman and Eddie Carvajal
March 30, 2016
Lousy Service I went to the service center for a routine service (maintenance light came on). The service guy tried to over sell me things I didn't need e.g. new br I went to the service center for a routine service (maintenance light came on). The service guy tried to over sell me things I didn't need e.g. new brakes etc. the car is only a year old with 7,000 miles on it. We agreed a regular service for oil. I never received a call the next day to pick up my car and had to call twice to finally get it. Here is the 350 bucks worth of service I received: - Oil changed - Statement said tires were rotated which they were not. - Car wasn't washed (the guy said the machine was broken), - I asked why the interior wasn't cleaned and I was told it was (this is a lie no one attempted to clean the interior). - I provided feedback and was told that the service manager would reach out to me. To date I haven't heard anything and its over a month. Interestingly, I have received around 8 sales call from these guys trying to sell new cars.....total sharks stay away. More
by Axle Hosed
Employees Worked With
not listed
March 28, 2016
Cant be trusted Very Disappointed, had a terrible experience with Lexus of Englewood, they tried a bait and switch technique replacing a car I was interested in with Very Disappointed, had a terrible experience with Lexus of Englewood, they tried a bait and switch technique replacing a car I was interested in with a much cheaper car. I would never recommend this dealership. More
by nds
Employees Worked With
Nenad
