DARCARS Lexus of Englewood

My GS was vandalized and the windows and rook left open in a rain storm. I called Peter at Lexus.He handled the entire procedure--dealt with my insurance company, adjuster, car rental agency and body shop. in a rain storm. I called Peter at Lexus.He handled the entire procedure--dealt with my insurance company, adjuster, car rental agency and body shop.After completion of work there was an add'l area of concern and he contacted the body shop, agent, and adjuster so that everything was completed in a timely and satisfactory manner.My car is now completed to my 100% satisfaction.I will definitely use this dealer in the future for all of my Lexus needs. Thanks! More

Lexus of Englewood defraud me and my wife and sold us non-genuine parts and services of Lexus. 1. False promise – Financing person, Rudy, promised to provide a body protection service for appx. $700. I non-genuine parts and services of Lexus. 1. False promise – Financing person, Rudy, promised to provide a body protection service for appx. $700. I believed that the work would be incorrectly done by the dealer. However, later I found that the work was done by a third party. I requested a partial refund, but they refused. I detrimentally replied on the person’s promise and paid large sum of money, which is substantially more than the reasonable market price for the identical jobs. It is a unjust enrichment. 2. Deceiving Sales practice – My wife bought a new car from them. She paid about $3,000 for the entertainment package. When we picked up the car, the system was not factory installed. They NEVER informed me of the third party product. We would not have bought the system if we knew that the dealer would put a third party product. Based on the entertainment product manufacturer, Rosen, the unit does not fit in my wife’s new vehicle. Englewood Lexus must have mutilated, without out authorization, the vehicle. We believed that we were buying a genuine Lexus product, but the dealer intentionally concealed and defrauded us. One of the headset is NOT working already. More

mike is great. had some trouble w/ rx 350 on 3 - 4 occasions. mike was very understanding and slotted me in w/ no notice. while he's not a sales guy, my experience w/ him on the service front is mak occasions. mike was very understanding and slotted me in w/ no notice. while he's not a sales guy, my experience w/ him on the service front is makes me want to buy a lexus for my next car. (the sales experience is fleeting, you have much more interaction with the service dept). More

We switched from another Lexus Dealer to Lexus of Englewood for the purchase and service of our current automobile. We are very glad we did. The price of our car was competitive and the service given Englewood for the purchase and service of our current automobile. We are very glad we did. The price of our car was competitive and the service given at Lexus of Englewood is superior! We were lucky to be assigned Michael Ramos as the service advisor. Scheduling is never a problem, even for seemingly minor issues. Michael makes sure we are able to schedule servicing right away. The facility is clean and the staff is friendly. I can't imagine expecting better service! Bravo to Lexus of Englewood and Michael Ramos! More

Good clean good location all staffs are friendly and price was fair. Car was washed nice and clean and all tje service i requested was perfirmed as i requested i would recomend this service to all my f price was fair. Car was washed nice and clean and all tje service i requested was perfirmed as i requested i would recomend this service to all my friends abd family members who owns lexus and i will be back to lexus of englewood More

I purchased a 2011 Lexus RX350 and was fortunate enough to have Bob Pellecchia as my Sales Consultant. My first visit to Lexus of Englewood was near closing time but Bob stayed after closing to go over all to have Bob Pellecchia as my Sales Consultant. My first visit to Lexus of Englewood was near closing time but Bob stayed after closing to go over all the features of the RX350. Bob not only knew the car inside and out but seemed excited to show it to me. I came back to test drive and Bob went over as much as possible again. Negotiating a price for the car and my trade-in was painless with no back and forth nonsense like I received from other dealers. There was never any pressure at all to buy. We finalized the deal over the phone and the car was ready for pick up the same day. Bob took care of everything, including contacting my insurance agent and providing her with all the necessary paperwork. When picking up the car, one of the employees went over everything with me again and answered all my questions to make sure I was comfortable before driving off the lot. By the time I was ready to leave, it was after closing but Bob stayed around to make sure all my questions were answered. Bob told me to call anytime (provided his cell #) if I had any further questions or concerns. Thanks to Bob and all at Lexus of Englewood for an enjoyable and professional buying experience. More

I enjoy bringing my car in for service because I know it is well taken care of by the Lexus service staff, especially Michael Ramos. He's extremely knowledgeable and very trustworthy. He always goes above is well taken care of by the Lexus service staff, especially Michael Ramos. He's extremely knowledgeable and very trustworthy. He always goes above and beyond to provide a full inspection of my cars and to inform me of what recommended remediations are necessary. I own 2 Lexus vehicles and will continue to only buy Lexus because of the great service I receive knowing that I won't be nickel and dimed for different service repairs like your typical mechanic. More

April 13, 2011 To whom it may concern: I've April 13, 2011 To whom it may concern: I've purchased and leased more than 20 new vehicles over the last 35-40 years and have never met a salesm April 13, 2011 To whom it may concern: I've purchased and leased more than 20 new vehicles over the last 35-40 years and have never met a salesman with as pleasant an attitude and as competent at what he does than Bob Pellecchia of Lexus of Englewood. Bob is one of the rare individuals who can put you at ease while demonstrating willingness to teach you what needs to be known about the Lexus you are about to or have recently leased. It was obvious that he had studied the manuals and simplify complicated issues, but more importantly Bob Pellecchia had mastered the art of both listening, communicating and truly understanding his customers like myself. He made the entire experience a delight and not a chore. In short, he’s terrific. Sincerely Jack G. Goldberg, Esq. 225 Broadway Ste 905 New York, NY 10007 212-227-1900 More

We went to many high end dealers and found Bob, at Lexus, to be the most open and helpful. He really took time to explain the car and all of its options. After purchasing the car he continued to follow up an to be the most open and helpful. He really took time to explain the car and all of its options. After purchasing the car he continued to follow up and let us know delivery updates. I was very happy with the attention that Bob showed me. I especially appreciated that Bob spoke directly to me, even when I was with my husband. Many dealers ignore a woman and look at and speak to the man. Since I was purchasing the car, the attention was appropriate and noticed by both my husband and me. When the car arrived, Bob spent a great deal of time with us familiarizing us with how to operate the car. I left feeling excited and comfortable knowing that I could use the many electronic extras that my car has. Bob also let me know that if there were any problems with my car I should not hesitate to call him. My overall experience with Lexus of Englewood and Bob was extremely positive. I also met with David Vallejo, the product specialist for Lexus of Englewood. He came to my home to set up my garage doors with homelink and to show me all the things the computer system can do. He was very knowledgeable and extremely helpful. More

Lexus of Englewood is a quality car dealership. Before anything I feel they wanted to make me feel that every qualm I had would be resolved in a timely fashion as well as to the best of their teams’ abili anything I feel they wanted to make me feel that every qualm I had would be resolved in a timely fashion as well as to the best of their teams’ ability. My car was rattling and I couldn’t for the life of me figure out where it was coming from. I made a quick appointment online and they scheduled me to come in that day! They fixed the problem and it was under warranty! This is a dealership that I have recommended in the past and will continue to do! More