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DARCARS Lexus of Englewood
Englewood, NJ
2,206 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,206 reviews
November 02, 2010
I've owned over 4 Lexus vehicles purchased and serviced by Lexus of Englewood since year 2000. My experience by the service department is prompt attention to any and all service questions and requests, an by Lexus of Englewood since year 2000. My experience by the service department is prompt attention to any and all service questions and requests, and quick customer service on getting my vehicles in and out of service quickly without any problems. The personal attention and courteous behavior from all the Service Representatives, and the professionalism provided by the Service Director is the reason I will continue to purchase and service all my Lexus vehicles at Lexus of Englewood. My overall rating for the Service Dept is 100%+. More
by paramount1910
Employees Worked With
John Lomando
Helpful October 31, 2010
On October 30, 2010 I have contacted Lexus of Englewood to get estimate on fixing steering pump. Up on short conversation with the service representative, I did not get any questions being answered, plus to get estimate on fixing steering pump. Up on short conversation with the service representative, I did not get any questions being answered, plus I have clearly understood that I am not welcome there. Contacted Tri State Lexus, where I was exceptionally served. More
by GeneGene
Employees Worked With
Dont know
August 05, 2010
Their valet attendant accused me of damaging another persons car when it was probably him. The manager there Chris V. was not very helpful at all he did not listen to my side of the story and basically persons car when it was probably him. The manager there Chris V. was not very helpful at all he did not listen to my side of the story and basically told me that it costs money to look at the video tapes. Basically if Lexus of Englewood would have just spent a few bucks to look at the tapes instead of accusing an innocent person the attendant would not have accused and threatened me. I would never buy a car from Lexus of Englewood again. More
by jojolexus
Employees Worked With
Chris V.
January 31, 2005
While the service at the time of the sale was fine, subsequent visits to the service dept have left me less than impressed with this dealership. The service dept can be rude and too often have I seen d subsequent visits to the service dept have left me less than impressed with this dealership. The service dept can be rude and too often have I seen disgruntled clients. I felt I was the victim of serious price gauging insofar as labor was concerned. I will think twice before doing more business here. More
by sofarsogood
Employees Worked With
Service Dept.
April 05, 2004
The sales people there are so sales driven that I (the customer) couldn't focus on a product that was right for me. I should have realized that this car buying experience wasn't going to be good when the customer) couldn't focus on a product that was right for me. I should have realized that this car buying experience wasn't going to be good when these "Sopranos" type sales person walked up to me and greeted me with a "How You Doin?" I would have expected a more relaxed atmosphere where I could browse the cars that I wanted and when it was time for me to purchase I can count on someone knowledgable to answer all my questions without having me put a deposit down first. I went to another dealer that was further away and received the luxury car buying experience that I wanted. More
by yongleesmg
