DARCARS Lexus of Englewood

Just wanted to thank Dan for excellent service experience. Service performed while waiting, in less time than promised. Service area is comfortable. Grace at reception was also very nice and helpf experience. Service performed while waiting, in less time than promised. Service area is comfortable. Grace at reception was also very nice and helpful. More

Very clean most importantly the assistant service manager Jeff Godwin made our experience very enjoyable Jeff Godwin made our experience very enjoyable More

Jeff was my service man and he was extremely helpful. Not only did he help pinpoint my car issues but he was so patient throughout the process and willing to help me. He is very knowledgeable about cars Not only did he help pinpoint my car issues but he was so patient throughout the process and willing to help me. He is very knowledgeable about cars and answered all of my questions. Any issues faced, he handled with professionalism and made sure that I was always updated on the progress/changes needed for my car. I’m not big on cars so his help is very appreciated. DARCARS is lucky to have him. I will definitely be back soon More

Great customer service and support! Neil Fraser was friendly, professional and super helpful. Very happy to drive my new car! Neil Fraser was friendly, professional and super helpful. Very happy to drive my new car! More

I had a easy service appt. It took a little longer than expected, but Jeff and Grace made sure I was alerted the whole time. It took a little longer than expected, but Jeff and Grace made sure I was alerted the whole time. More

I highly recommend Dan and his staff at Lexus of Englewood. He is always very pleasant and helpful. Keep up the good work! Englewood. He is always very pleasant and helpful. Keep up the good work! More

Hussien is best sales he made my purchase very smooth and easy he so professional easy he so professional More

Since arriving at the dealership, I have experienced a very friendly atmosphere and professional service. Love the location and valet parking. The salesperson I highly recommend. Worked very hard to ma very friendly atmosphere and professional service. Love the location and valet parking. The salesperson I highly recommend. Worked very hard to make the deal possible. More

I just bought a car from Hussein he is best sales person I cancel my deal from Lexus Manhattan and I bought from him he treat me like brother I cancel my deal from Lexus Manhattan and I bought from him he treat me like brother More

Ultimately, it was a challenging experience but I am happy with my purchase. I communicated with a sales agent prior to coming on site to identify a car that I wanted to purchase. The sales agent emaile happy with my purchase. I communicated with a sales agent prior to coming on site to identify a car that I wanted to purchase. The sales agent emailed a spec sheet, I left a deposit and I agreed this is the car I would like to move forward with. I arrived on site, and the actual price was about 5k higher, and the sales agent made no mention of this in the time between agreeing to come on site, to actually coming on site (about 4 days). When I questioned this, I was met with "I just emailed you the spec sheet, we never agreed to a price." He further explained that hybrids have a premium and that this is the price. While I understand that dealerships are a business - it was challenging to trust anything else that was communicated and did not appreciate having my intelligence questioned when I asked a pretty straight forward question about pricing. To be clear, this was likely not his intent - but when a straightforward question is met with an indirect answer that avoids the true question - this is the outcome. When I pressed the question on why this wasn't shared earlier, the sales agent brought back my deposit slip and told me that there were other people who were interested and they didn't have to accept my offer. Experiences like this make it difficult to work with the dealership, and it was disheartening. These behaviors ultimately have a disproportionate impact individuals on who may not be as comfortable negotiating. Every person should be able to walk in and have the same experience. The Sales Director, Eric, was kind, and helpful in the discussions. Shawn from the Finance Department was top notch, and I would absolutely work with him again. More