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DARCARS Lexus of Englewood

Englewood, NJ

4.7
2,206 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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53 Engle Street

Englewood, NJ

07631

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Showing 2,206 reviews

December 21, 2023

I recently purchased my RX350 f sport with Omar. I appreciated his patience with me throughout the process. He took his time and answered all my questions even after the purchase. I wanted to be sur More

by Catt
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Omar Abdalhak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Catt responded

I appreciated his patience with me throughout the process. Thanks Omar!

Dec 22, 2023 -

DARCARS Lexus of Englewood responded

Catt, we are so glad that Omar ensured you felt confident in your new Lexus RX 350 purchase! Thank you for sharing your experience with the DARCARS Lexus of Englewood team. Enjoy the ride!

December 09, 2023

Nikson is Amazing. Came in for a Service of my vehicle he was most accommodating and helpful. He truly provided and continues to provide me with Excellent service. More

by O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikson
Dec 11, 2023 -

DARCARS Lexus of Englewood responded

We're so glad to know that Nikson was able to provide you with excellent service during your visit at DARCARS Lexus of Englewood. We appreciate the feedback and look forward to assisting you in the future!

December 04, 2023

I came in and was looking at cars I worked with James,adamo and although I didn’t purchase anything he was very knowledgeable thorough and professional and would definitely recommend him in the fu More

by JCNA12
Recommend Dealer
Yes
Employees Worked With
James Adamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

DARCARS Lexus of Englewood responded

Hey Giuseppa! We appreciate your kind words about James and Adamo at DARCARS Lexus of Englewood. Even though you didn't make a purchase, we're glad to know they provided excellent service! We hope to see you again in the future.

November 30, 2023

He is just as bad as the dealership. Don’t expect to get any results if you deal with him. This dealership is very questionable and I suggest you deal with a reputable dealership. More

by Horsee1269joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Ed Recarte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

DARCARS Lexus of Englewood responded

Hi there! I'd love to connect with you over the phone so we can discuss this further but I'm having trouble locating anyone in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!

Dec 01, 2023 -

Horsee1269joe responded

I need no further correspondence with you as my review of the dealership and management personnel stands. I would NEVER recommend this dealership to anyone. The management team is Lax, to say the least. Their business practice and customer service can be viewed as minimal. If you do choose to deal with this dealership, make sure you READ ALL REVIEWS. Be aware that they will attempt to charge you a 2% COMMISSION which they claim you have to pay. If you disagree, they will work it into the sale price of the car. I believe , from what I’ve read, that there is a class action suit against one of their dealerships. NO OTHER DEALER ATTEMPTS TO USE THIS 2% commission.

November 28, 2023

Grace is always so welcoming and accommodating She makes the entire experience easy. She made sure that everything was done to my satisfaction and even followed up with me after servicing. Thank you Grace! More

by SUSAN.KAMMERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickson
Nov 28, 2023 -

DARCARS Lexus of Englewood responded

Susan, we're so glad to know that Grace made your experience at DARCARS Lexus of Englewood a positive one. We appreciate you taking the time to share this feedback and will pass along your kind words!

November 27, 2023

Mr.Levy in the preowned department was absolutely excellent. The car was in beautiful condition and exactly as advertised. I would highly recommend this dealer! More

by Eddie A.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean McGarvey
Nov 27, 2023 -

DARCARS Lexus of Englewood responded

Eddie, we're delighted to know that Mr. Levy and our preowned department at DARCARS Lexus of Englewood met your expectations! Thanks for recommending us, it means a lot!

November 17, 2023

From the moment you drive in, you are greeted with professionalism and the service manager (Nikson) does a stellar job of explaining what is needed and why. You don’t feel pressured to rush the conv More

by Jen M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikson Simoni
Nov 17, 2023 -

DARCARS Lexus of Englewood responded

Jen, we're so glad to know that you felt welcomed and well-informed during your visit to DARCARS Lexus of Englewood. It's great to have you as part of our family! Thanks for the positive feedback about Nikson and the rest of our team!

November 16, 2023

Outstanding dealership! ! Dennis and kelvin went above and beyond to get me exactly what I wanted More

by chisawashington
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis, kelvin
Nov 16, 2023 -

DARCARS Lexus of Englewood responded

Congrats on your new vehicle! We'll give kudos to Dennis and Kevin for going the extra mile. Thank you for leaving DARCARS Lexus of Englewood a five-star review, and we'll see you next time!

November 03, 2023

Our Sales Consultant Bobby Rodriguez was very professional and will recommend to friends and family for car buying. More

by SM
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bobby Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

DARCARS Lexus of Englewood responded

Thanks for applauding Bobby's premier service! The team at DARCARS Lexus of Englewood looks forward to doing business with you and your loved ones for miles to come. Here's to the road ahead!

November 03, 2023

Walked in with my mom to look at cars to see which one she likes if she was interest. Ali approached us with a big smile on his face and great /happy vibes. We talked alot about which lexus my mom wanted More

by shahsamandali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Elyasi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

DARCARS Lexus of Englewood responded

It's great to know that Ali was able to assist you and your mom with such enthusiasm at DARCARS Lexus of Englewood. We're glad he could answer all your questions! Thanks for recommending us - we appreciate the support! Enjoy your new car!

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