DARCARS Lexus of Englewood

Danny Bang was very helpful from the beginning in helping me select the car that I wanted. He was also very informative and easy to talk to. Thank you! me select the car that I wanted. He was also very informative and easy to talk to. Thank you! More

I recently had a terrible experience at your dealership. On 6/4 I brought my vehicle in for an oil change and tire replacement due to losing air. Currently I am under a wheel and tire warranty and the ser On 6/4 I brought my vehicle in for an oil change and tire replacement due to losing air. Currently I am under a wheel and tire warranty and the service writer, Dan, was insistent that I do not have that warranty. After waiting and finding my paper from my car about the coverage he said that he called someone and stated that I was in fact covered for the tire replacement. This not only happened once but happened every single time I needed assistance with my tires. Additionally, I got an oil change that day and while paying for the $106 oil change both Dan and Yoseline (who rang me up) was boasting about how a 5 survey would be great and that giving a 4 on the survey is bad. I thought this was odd as my opinion should not be swayed at all of the service, especially by employees of Lexus. Fast forward to Saturday, 6/13, my wife and I take a drive to Bear Mountain State Park (1 hour away from home) and out of nowhere my vehicle started to have white smoke come out of the exhaust then the low oil light came on causing a weird knock/noise to the motor. Once I get to the park (drove about 5 miles as there was no emergency lane on the road) I check the dipstick and took a photo underneath to find out no oil on the dipstick and oil was all over the Oil Pan cover and all. I get to the park and call Lexus, speaking to Yoseline, asking to get my vehicle towed to the dealership and to fix my car as your dealership LITERALLY just changed my oil 9 days ago. She then states that the receptionist told me on, 6/4, that I was losing oil, BUT that was a lie because Yoseline rang me up AND Dan was there as well and all they ever spoke about was the stupid survey and how important this is and never not once mentioned any oil leak verbally or on the sheet with the work done to my vehicle. I mentioned this to Yoseline and she said she doesn’t remember. As employees of a Lexus dealership I would think that they would look into my paperwork from my recent service which would have stated if I was losing Oil or not. BUT I had to remind her to do that as a customer, which reflects the incredibly poor, and lack of training in customer service in this branch. We continued to talk on the phone and I was stating how my wife and I incredibly unsafe in the vehicle that was just recently oil changed and serviced at this dealership only 9 days and she said she couldn’t do anything for me. I consistently asked For her to get a Tow and she said she didn’t have a Tow company to help me out and felt like she didn’t even want to try to assist as best she can to ensure our safety especially amidst the Pandemic. I finally get the vehicle towed to the dealership, Yoseline did not want to pay for the tow as she said she wanted to inspect the vehicle making sure it wasn’t my fault. She also stated that she can’t have the car inspected at that moment because she wanted an A tech there and that everybody has left for the day. I then said that I saw one tech that was still present (as it was 5:30PM already). Again, it seems to me that I was solving this entire situation on my own. I told Yoseline only way I would pay for this Tow to relieve my car is if the tech would inspect my car while I’m there. She argued that it was just a oil tech guy but then I explained those are the same guys who did the oil change on my car to begin with. After arguing for about 30 minutes on top of all the wasted time the tow company was finally paid (who noted to the tech that there was oil all over the flatbed) brought the car onto the lift (while I was video taping) come to find out the Oil Plug was COMPLETELY GONE. It had fallen onto the Oil Plastic Cover while I was driving. This could have gone wrong in so many ways. The motor could have blown up causing some freak accident on the highway, or could have burst into flames while my wife and I are in the car. While finding this out both the Tech and Yoseline are in disbelief and I noted to the Tech that this Oil Plug was only hand tight not wrench tight (to which he agreed verbally) and this is what caused this issue. At this point Yoseline asked for the Tow receipt, will refund me for my last oil change and asked what else she could do for me. Honestly, I’m not sure if I could ever trust your services again. Because a simple Oil Change could not be performed 100% to the T. My family and I take our vehicles to your dealership for over 10 years for the quality of your work and this was completely unacceptable. Now none of us in the family feel like we can get peace of mind getting our vehicles serviced at your branch. My concerns are how you would be able to guarantee that there isn’t any long term damage to me vehicle due to the negligence of your Employees and Tech? My asks are that I want free service for life for my vehicle as I do not know nor do you whether or not that Oil Plug has damaged my car indefinitely. I am utterly disappointed and was extremely scared for my life while I was driving my vehicle while smoking on the highway 1 hour away from home. Please know that I am already working with the Guest Experience team from Lexus as well. More

Well run, transparent pricing, smooth process Very good service, Nate was terrific. The car is fantastic, and everyone in the dealership was friendly and professional; first-rate place. Not thrill Very good service, Nate was terrific. The car is fantastic, and everyone in the dealership was friendly and professional; first-rate place. Not thrilled with the financing process... the rate was not competitive; their 0% financing was too restrictive to models and years - and the financing was the last part of the process when it should have been one of the first. By the time I was discussing financing, my insurance was transferred to the new car, so I felt obligated to accept the terms. That needs to improve. More

I went to look for a used suv with my wife last April and Bobby Rodriguez was my salesman.It was a pleasure to met him and so professional,patient and considerate.Also with his manager[forgot his name].He pr Bobby Rodriguez was my salesman.It was a pleasure to met him and so professional,patient and considerate.Also with his manager[forgot his name].He promised me to fix all the rims(4) that have scratches on them.So really happy that they did a good job on all my rims and now they are like new.. More

I just want to say how lucky this dealership is to have a leader like Juan Rodriguez. He is truly customer focused and cares more about the experience than anything else. Leaders who have great values like t leader like Juan Rodriguez. He is truly customer focused and cares more about the experience than anything else. Leaders who have great values like that organically increase revenue for their business! My brother in law recommended this dealer to me and now I can see why! He runs this place so well. Thank you! More

Everyone was very nice and professional they treated me very nice of course I was spending money but the Lexus dealer I went to before this one I couldn’t wait to get from them, I was very happy when I lef very nice of course I was spending money but the Lexus dealer I went to before this one I couldn’t wait to get from them, I was very happy when I left and that’s very unusual when you leave a car dealer place And it helps when you get exactly what you want I will recommend this Lexus dealer they are under a new owner More

Nate was an absolute pleasure to work with when getting my first lease. I highly recommend going to him if you are looking into a Lexus and would like a stress free car buying experience. I got my car duri my first lease. I highly recommend going to him if you are looking into a Lexus and would like a stress free car buying experience. I got my car during the Pandemic and although business was handled a lot different, he remained very professional and made the process stress free. More

5th car from K Yoon already! Always pleasure doing business with K and his management team with prompt and professional services. Zero pressure, focuses only on your vehicle selection and structures b business with K and his management team with prompt and professional services. Zero pressure, focuses only on your vehicle selection and structures best deal possible for my needs and budget. Best ever! More