DARCARS Lexus of Englewood

Wish I Could Give Negative They have been buying cars off of unsuspecting customers and not paying them for months, Buyer / Seller beware. Fraud seems to be their main priority They have been buying cars off of unsuspecting customers and not paying them for months, Buyer / Seller beware. Fraud seems to be their main priority. More

Service care is less quality than the Sales Experience After being invited by Lexus to have the Data Communication Module (DCM) re-programmed, I contacted Lexus of Englewood, where I purchased & have it After being invited by Lexus to have the Data Communication Module (DCM) re-programmed, I contacted Lexus of Englewood, where I purchased & have it serviced. By the way, the DCM is essential if you use Safety Connect. It's used to find your exact location if you are requesting emergency assistance. When arranging my appointment I learned loaners are not available until further notice, due to an insurance issue. So I chose to wait for my vehicle while the new software download process took place. However, when arranging the appointment, i was not informed that the process takes 4 1/2 hrs. It was only when I arrived at their Service Center did I learn about this extended delay. Unfortunately for me I live out of state, & with no loaners available, my wait went from 2 hrs to 4 1/2.hrs . Since this is a Manufacturers Recall, It would appear this dealership would have a better, customer friendly way to communicate upfront the important details of: having to wait over 4 hrs. Especially if you live out-of-state & there are no loaners available. After all these are details appearing on their computer screen when you call to make the appointment. More

Very unprofessional and careless staffs.The frustration Very unprofessional and careless staffs. The frustration has gone months and still has not resolved. Very unprofessional and poor management. The w Very unprofessional and careless staffs. The frustration has gone months and still has not resolved. Very unprofessional and poor management. The worst dealdership experience ever. More

I recently moved to the New Jersey area and this is the closest Lexus service center to my home. I made an appointment for my RX450H in for general check up and oil change. When I arrived Iwas told it woul closest Lexus service center to my home. I made an appointment for my RX450H in for general check up and oil change. When I arrived Iwas told it would be up to two hours for service. Even with the appointment. I understand service centers get busy, so I asked for a loaner car (as every Lexus service center offers them) but Englewood has only one loaner car for over 50 appointments in their day. Their lobby/waiting area looks like the DMV. It was a miserable experience, but I decided to give them another chance to change my tires. Again, I called and got a quote, made an appointment and turned up early. The actual cost was $200 more than I was quoted on the phone. When I brought this up to the manager on duty she became angry with me for not understanding there would be more costs associated with the tire change than was quoted over the phone. She reluctantly lowered the price and informed me it would be two hours to change the tires. Again they didn’t have the loaner car available. I’ve now been here for three hours with no information on my car. Do yourself a favor, don’t bring your car here. Go a bit farther to a service center who had loaner cars or go outside Lexus. You will save money and time and hopefully will speak with people who appreciate you for choosing them. More

Ash was very professional and explained everything about the vehicle. When I got there the car was already prepared to be picked up without a wait time . and explained everything about the vehicle. When I got there the car was already prepared to be picked up without a wait time . More