DARCARS Lexus of Englewood

I was helped by Luis Vallejo, he was personable, very knowledgeable and provided a great service - within my price range. Excellent service. knowledgeable and provided a great service - within my price range. Excellent service. More

I was helped by Uday Jarrar, he is very professional, passionate and knowledgeable. He went above and beyond to make the best deal. This is my 4th Lexus since 2014. Thank you Uday for everything you did passionate and knowledgeable. He went above and beyond to make the best deal. This is my 4th Lexus since 2014. Thank you Uday for everything you did. Also thank you mark and Shawn More

I have been leasing Lexus vehicles since 2002. I have dealt with a handful of Lexus salespeople over the years. Some have been great and a couple were not so great. Bobby Rodriguez is simply th I have dealt with a handful of Lexus salespeople over the years. Some have been great and a couple were not so great. Bobby Rodriguez is simply the best. At each stage of negotiations, through lease signing and beyond, Bobby has been respectful, kind and helpful. He is knowledgeable, thorough and gets the job done. Bobby and his manager, Shawn Alashqar represent the best of Lexus and provide the type of service and experience that one would expect from a luxury dealership. If you are in the market for a Lexus, I highly recommend that you contact Bobby Rogriguez. More

I have spent a total of six hours in recent weeks getting a key fob and a key card. Excruciating! We bought the 300 hybrid on April 20 with just one key....I understand a chip shortage. We paid a additi a key fob and a key card. Excruciating! We bought the 300 hybrid on April 20 with just one key....I understand a chip shortage. We paid a additional $1495 for the Darcars Assurance plan. We have not taken advantage of the plan and won't. I cannot come down for an oil change and sit for 3 hours like the guy sitting next to me. We need you to send us a full refund. Thank you, J Casey More

Ali! The man. The myth. The legend. Very helpful and courteous. Appreciate the professionalism as well. The man. The myth. The legend. Very helpful and courteous. Appreciate the professionalism as well. More

I recently had a car serviced at this dealership and am seriously disappointed by the quality of service received to the point that I can no longer recommend the brand or the dealership for future business seriously disappointed by the quality of service received to the point that I can no longer recommend the brand or the dealership for future businesses. The service was for a company car, where it has a large presence domestically and internationally. This experience will be shared across. Here are highlights of the issues. - The staff lacks any interdepartmental communication. Each member only cares about their role and not what the customer experience is. This results in just passing on messages or calls to the next person without solving the issues. Doing so only increases the frustration levels. - Information is not retained. I have told the dealer who should be billed. I have told the dealer about what services are needed. Yet they keep losing them and keep asking for them. - Promises are not kept. For example the pick up time for valet service was significantly delayed and then the drop off was as well. This is not the service one would expect from a Lexus dealership. I do not know how they plan to improve the customer experience, but at the moment I do not see why I or the company I work for should continue to recommend Lexus and its dealerships. More

Service is weak and understaffed. Certain delays are understandable but excuses and lack of communication are unacceptable. Certain delays are understandable but excuses and lack of communication are unacceptable. More

Great service Good communication. Natalya was great, buying a car can be intimidating but she made me feel comfortable, didn’t pressure me and answered all my questions. Thank you Natalya was great, buying a car can be intimidating but she made me feel comfortable, didn’t pressure me and answered all my questions. Thank you More

We were assigned the salesperson, Natalia. She's extremely inexperienced lacks communication skills and the ability to value the customers time She's extremely inexperienced lacks communication skills and the ability to value the customers time More

Woodrow was a great service advisor. He was very professional and knowledgeable, and solved my car trouble. This service center is much better than other ones I’ve been to. I will defini He was very professional and knowledgeable, and solved my car trouble. This service center is much better than other ones I’ve been to. I will definitely be using Englewood’s service center from now on. More