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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
766 Reviews

766 Reviews of DARCARS Lexus of Englewood - Service Center

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February 14, 2024

Excellent customer service at this location. Robin, my service advisor, kept me informed at all times of my vehicles maintenance and progress, and answered all of my questions. She was very kind More

by mejiacwm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace
Feb 15, 2024 -

DARCARS Lexus of Englewood responded

We're so glad to know that Robin and Grace provided excellent service during your visit at DARCARS Lexus of Englewood. Our team works hard to keep our customers informed and comfortable throughout the process, so it's great hearing this feedback! Thanks for recommending us, we'll be here when you need us next time!

February 08, 2024

Woodrow McFadden is great, he told me everything I need in the car in a courteous way! More

by wilbelma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woodrow McFadden
Feb 08, 2024 -

DARCARS Lexus of Englewood responded

We love seeing 5-star reviews. Thanks for supporting DARCARS Lexus of Englewood!

February 07, 2024

Stay away! They delivered my car with a scratch. Dealer repaired it leaving paint dull. They have had my car for almost 2 months and have not fixed. They sa More

by mannydiaz124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Warwick
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2023

Shirley was super friendly and helpful with my car service today. I couldn't ask for more. More

by Obonoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shirley Delossanto
Dec 21, 2023 -

DARCARS Lexus of Englewood responded

Thanks for trusting DARCARS Lexus of Englewood with your maintenance needs! We'll make sure your kudos reach Shirley. Have a great day!

December 09, 2023

Nikson is Amazing. Came in for a Service of my vehicle he was most accommodating and helpful. He truly provided and continues to provide me with Excellent service. More

by O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikson
Dec 11, 2023 -

DARCARS Lexus of Englewood responded

We're so glad to know that Nikson was able to provide you with excellent service during your visit at DARCARS Lexus of Englewood. We appreciate the feedback and look forward to assisting you in the future!

November 28, 2023

Grace is always so welcoming and accommodating She makes the entire experience easy. She made sure that everything was done to my satisfaction and even followed up with me after servicing. Thank you Grace! More

by SUSAN.KAMMERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickson
Nov 28, 2023 -

DARCARS Lexus of Englewood responded

Susan, we're so glad to know that Grace made your experience at DARCARS Lexus of Englewood a positive one. We appreciate you taking the time to share this feedback and will pass along your kind words!

November 17, 2023

From the moment you drive in, you are greeted with professionalism and the service manager (Nikson) does a stellar job of explaining what is needed and why. You don’t feel pressured to rush the conv More

by Jen M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikson Simoni
Nov 17, 2023 -

DARCARS Lexus of Englewood responded

Jen, we're so glad to know that you felt welcomed and well-informed during your visit to DARCARS Lexus of Englewood. It's great to have you as part of our family! Thanks for the positive feedback about Nikson and the rest of our team!

October 27, 2023

Grace was very knowledgeable and handled my service appointment. She made it a very smooth easy and process. The dealership was very accommodating. More

by Gillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace
Oct 27, 2023 -

DARCARS Lexus of Englewood responded

Gillian, it's great to know that Grace and our team at DARCARS Lexus of Englewood ensured your service went smoothly. Thanks for putting your trust in us - drive safely!

October 19, 2023

Waiting for the car is a bit longer than excepted but other than that its okay More

by Mariaroslyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

DARCARS Lexus of Englewood responded

Thanks for your patience and understanding! At DARCARS Lexus of Englewood, we always aim for efficiency and our team will use your feedback as a learning tool as we work toward swifter service in the future. Until next time, drive safely!

October 14, 2023

Hello, the service was very excellent, especially Miss Robin. She was very kind and practical. Thank you, Robin More

by Mohammed alaleemy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

DARCARS Lexus of Englewood responded

Mohammed, we're delighted to know that Robin provided excellent service during your visit at DARCARS Lexus of Englewood. Thanks for the shout-out!

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