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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
767 Reviews

767 Reviews of DARCARS Lexus of Englewood - Service Center

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October 14, 2023

Hello, the service was very excellent, especially Miss Robin. She was very kind and practical. Thank you, Robin More

by Mohammed alaleemy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

DARCARS Lexus of Englewood responded

Mohammed, we're delighted to know that Robin provided excellent service during your visit at DARCARS Lexus of Englewood. Thanks for the shout-out!

September 30, 2023

Service department always helpful! Today Jose Martinez assisted me with knowledge and a very pleasant demeanor . Thank you ! More

by mrft2
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
Oct 02, 2023 -

DARCARS Lexus of Englewood responded

We're delighted to hear that Jose and the DARCARS Lexus of Englewood team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!

September 30, 2023

Professional , experienced, LUIS is amazing, an asset to your company The service department is great to work with More

by dianed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LUIS
Oct 02, 2023 -

DARCARS Lexus of Englewood responded

Diane, we're happy to hear that our team was able to demonstrate our commitment to great service. Your support means so much to all of us at DARCARS Lexus of Englewood. Drive safely!

September 26, 2023

Service manager and staff very friendly and professional. Was slightly disappointed with the way interior of car looked after cleaning. It looked like it was vacuumed at all v More

by dominic.g.bruno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

DARCARS Lexus of Englewood responded

Dominic, we appreciate the feedback and will pass this along to the team! Safe travels until we meet again!

September 22, 2023

I called on Monday and Maya answered the call, she was extremely rude and unhelpful, I’ve always purchased cars from here and previously very satisfied, I had to go elsewhere, you should employ people who More

by sheroo1256
Recommend Dealer
No
Employees Worked With
Dan Phillips
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maya
Sep 22, 2023 -

sheroo1256 responded

I called the dealership and Maya answered the phone is the service department, she was extremely rude and u accommodating, in the past I’ve never had to deal with someone so rude, she’s was obnoxious, this is the first time I have written a bad review, after that I called a local mechanic to look at my car and she was wonderful, I had to go there

Sep 25, 2023 -

DARCARS Lexus of Englewood responded

Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!

Sep 25, 2023 -

sheroo1256 responded

You can find me under Vijay Uttam , telephone number 917-207-2312, I take care of my sons car

September 19, 2023

The service rep Dan was very helpful. I came in because I was getting the low washer level warning and he pulled my car into the work area and topped off my fluids at no charge Great Ser More

by K. Keh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

DARCARS Lexus of Englewood responded

We're glad to know Dan was able to assist you promptly and efficiently at DARCARS Lexus of Englewood. We always aim for top-notch service! Thanks for the review.

September 15, 2023

Yoselin was very helpful with our issue. We had spoken to her previously when we first pick up our car & she was most helpful. More

by herbfleishman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

DARCARS Lexus of Englewood responded

We're glad to know that Yoselin was able to assist you with your issue at DARCARS Lexus of Englewood. We appreciate the positive feedback and we'll make sure she gets recognized for her efforts!

September 04, 2023

My first time visiting Darcars Service Center and it was an excellent experience Grace Griffin was a gem to Darcars and Luis Tirado helped me with great customer service...This will be the only Lexus dealer More

by Alison W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Adamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blanca Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace Griffin, Luis Tirado
Sep 05, 2023 -

DARCARS Lexus of Englewood responded

Alison, we're delighted to know that Grace and Luis provided you with excellent service during your first visit at DARCARS Lexus of Englewood. We look forward to seeing you again in the future!

August 22, 2023

I purchased several luxury brands in my lifetime, However, in my opinion, Englewood Lexus is symbolic of what the automobile dealer excellence award s I wouldn't take my ES350 or RX450 anywhere More

by georgee8361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sally, Luis
Aug 23, 2023 -

DARCARS Lexus of Englewood responded

We're delighted to know that our team at DARCARS Lexus of Englewood has been able to exceed your expectations! We take pride in providing exceptional service and we appreciate the trust you've placed in us for your ES 350 and RX 450. Thank you so much for this glowing review!

August 12, 2023

Visited the center for my 50k check up. Woody was extremely friendly and helpful with a positive energy that uplifts all customers. Also, upon check out, Grace gifted me a flower pen lthat More

by jpark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody, Grace
Aug 14, 2023 -

DARCARS Lexus of Englewood responded

We're always happy to see that our team is creating positive experiences for our valued guests! Thanks for supporting DARCARS Lexus of Englewood and we'll see you again down the road.

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