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DARCARS Lexus of Englewood - Service Center

Englewood, NJ

4.6
768 Reviews

768 Reviews of DARCARS Lexus of Englewood - Service Center

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August 12, 2023

Visited the center for my 50k check up. Woody was extremely friendly and helpful with a positive energy that uplifts all customers. Also, upon check out, Grace gifted me a flower pen lthat More

by jpark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody, Grace
Aug 14, 2023 -

DARCARS Lexus of Englewood responded

We're always happy to see that our team is creating positive experiences for our valued guests! Thanks for supporting DARCARS Lexus of Englewood and we'll see you again down the road.

July 11, 2023

My concern with the dealer has been all addressed, and I am now happy with the solution. More

by Alpha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

DARCARS Lexus of Englewood responded

Hi Yang, thank you for reaching out. I know our General Manager has spoken with you and that we are bringing your car for inspection tonight. We truly appreciate the chance to remedy the situation!

June 26, 2023

I went there to have my breaks checked out because they were soft. The Service manager and the machanic told me that my real breaks had to be changed ..Now i get the car in 2022 it only had 22,000 miles I More

by rbest
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Dan Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Stock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

DARCARS Lexus of Englewood responded

Hi! I'm concerned to read this and I'd love to connect with you over the phone so we can discuss this further. I know our Service Manager has tried to reach you via phone this week - would you mind returning our call when you have a moment? You can also reach my team and I directly at 800-327-2277 -- my colleagues Sherlene and Kim would love to assist. Thank you!

Jun 30, 2023 -

rbest responded

You're so manager, it's lying. Because no one trying to get contact with me at all about this situation.

June 09, 2023

This is my go-to place for anything to do with my cars. The service is always professional, efficient and pleasant. Woodrow was just that while he guided me through the service explaining every detail and More

by cdgruber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woodrow McFadden
Jun 09, 2023 -

DARCARS Lexus of Englewood responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Woodrow and the DARCARS Lexus of Englewood team. Drive safely, and we hope to see you back again down the road!

May 31, 2023

I had my first service and Dan was very helpful and was able to address all my concerns. Very happy with my experience. More

by Rich Sem
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

DARCARS Lexus of Englewood responded

Rich, thank you for the review! We are so glad to hear that Dan delivered such a successful service experience. Drive safely, and we hope to see you again at DARCARS Lexus of Englewood!

May 31, 2023

I don't normally post online reviews, but Dan deserve a shout out. Always treats me well. Thank you, Dan More

by MoonL
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

DARCARS Lexus of Englewood responded

We'll be sure to pass those kind words along to Dan! Safe travels until we meet again!

May 01, 2023

I came in for an emergency repair, and met with Robin Stock. We will continue to service our cars by Darcars Lexus of Englewood. Robin and Yoselin Moreno put our satisfaction and the safety of our fa More

by lynnekushnir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yoselin moreno
May 01, 2023 -

DARCARS Lexus of Englewood responded

Robin and Yoselin are pleased to have been able to assist in your time of need! It's wonderful to know that our dealership has earned your trust, and we would love nothing more than to welcome you back in the future for service or purchasing. Thank you so much for reviewing DARCARS Lexus of Englewood!

April 13, 2023

Tire issue no appointment. Robin was great. Got me in and out in 90 minutes. Very professional and courteous. More

by Jbrancat3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Stock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

DARCARS Lexus of Englewood responded

We're delighted to hear that Robin provided the friendly, efficient service we pride ourselves on! Please drive safely and we'll see you again down the road!

March 31, 2023

I would give this dealer service center zero stars but this system does not allow it. I have been getting my car serviced here since i purchased it 5 years ago. At the start it was a good place. After the More

by Leisae2
Recommend Dealer
No
Employees Worked With
Tony Dave, Leo Merturi, Robin Stock etc
Mar 31, 2023 -

DARCARS Lexus of Englewood responded

Hi, this is is an extremely concerning review to read - my team and I would love to connect with you as soon as possible. We're having trouble locating your information under this screen name - can you please reach out to us when you have a moment at 800-327-2277 or customerrelations@darcars.com so we can assist you personally? We look forward to hearing from you. Thank you! - Arianna

March 30, 2023

I came in for an emergency repair of my tires and the repair process was exceptionally delivered thanks to the courteous & professional customer service I received from Grace, Yoselyn and Dan. All 3 repr More

by Segsboylow
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yoselin Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace (The Front Desk)
Mar 30, 2023 -

DARCARS Lexus of Englewood responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Grace, Yoselyn, Dan, and the DARCARS Lexus of Englewood team. Drive safely, and we hope to see you back again down the road!

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