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DARCARS Lexus of Greenwich

Greenwich, CT

4.7
1,130 Reviews
At DARCARS Lexus of Greenwich, it’s our mission to provide our customers with prestigious luxury cars from Lexus. From unparalleled customer service to world-class quality, we implement our high standards daily to meet your expectations by selling the finest New and Pre-owned Lexus cars ever built. Located in Greenwich CT, DARCARS Lexus of Greenwich, an Elite Lexus Dealer. Serving the Tri-State Area. Visit us and experience how we go beyond customer expectation every day!
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19 Railroad Avenue

Greenwich, CT

06830

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Showing 1,130 reviews

March 01, 2020

Outstanding Customer Service My mother and I recently visited the Lexus of Greenwich Dealership, to pursue a lease buyout of an expiring lease she had with the dealership. Carlos More

by AJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin Molina-Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Villaverde, Alex Oceguera
February 29, 2020

It was my first car purchase experience from a dealer , and I was impressed how fast and smooth that could be ! Very helpful and knowledgeable staff . They answer all my questions even after the purchase . More

by Marcolino
Recommend Dealer
Yes
Employees Worked With
Dave Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Garcia, Maggie Ray
February 24, 2020

Such a cool group! I have bought my 4th RX 350 and I could not be happier. The team at Lexus of Greenwich are such a pleasure to deal with each and every time you call. More

by Rhoda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Messina
February 14, 2020

Have been a 25 Year Customer of Lexus owing over 7 different Model’s. Still currently own my 1994. As usual and every few years my Wife will Lease another. Have used 2 Dealer’s in this time.. As a ret More

by JCRC
Recommend Dealer
No
Employees Worked With
Art Accurso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Litt
Feb 21, 2020 -

DARCARS Lexus of Greenwich responded

We pride ourselves in delivering an exceptional experience to all customers. Additionally we make sure all needs are met, we review each deal at great length and do a final disclosure statement with every customer. This was never requested or brought up during the sales process, and your disclosure makes no mention of this. Sorry for any confusion.

Feb 21, 2020 -

JCRC responded

Sorry, after 25 year’s of business with Lexus and owning 7 Car’s, there was no confusion, rather a convenient and clever way to “win back a great Customer” only to realize we were lied too. PS.. after 2 new car’s from Greenwich alone that both had over mileage, hand shake’s on both deal’s and never any bill month’s later, my Wife and I realize Greenwich is run by very different people today. Customer of Greenwich Lexus and or Lexus in general is NO MORE!!!! Everyone reading this should make sure they make their entire deal on paper because hand shake’s are “Cunfusion” after the deal is completed. Thanks!!!

January 31, 2020

I purchased a 2013 ES350 one year ago. Today my car has 90K and the transmission is shot. I should have k own better as the transmission was always a bit off but the dealer promised me it was the norm. Now More

by Jbernstein129
Recommend Dealer
No
Employees Worked With
Carlos Villaverde
Feb 21, 2020 -

DARCARS Lexus of Greenwich responded

Joe, sorry for your issue. However we can not find any record of you coming to our dealership for sales or service. Please feel free to contact me directly so that we can figure this out, Scott Litt GSM

Feb 21, 2020 -

Jbernstein129 responded

Would you like me to post the sales documents? Mantas Aidukevicius was the sales rep.

January 25, 2020

Excellent, well informed sales and service support, Having purchased 2 vehicles within the past 90 days we had the benefit of informed, professional and accommodating staff at every level and through ev More

by FRED PACKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Kundid, Scott Litt, Rob Schuellein, Jeff Castaneda, William Ventura
January 23, 2020

I love my LEX Can life get any better? Yes, just go and see Dave Miller at Lexus of Greenwich. Nobody stands out quite like Dave. He is the epitome of an excelle More

by eileensantoro
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2020

Best Lexus Experience! I just leased my 7th Lexus (this is my 5th from the Greenwich dealership). Dave Miller provided the best customer experience, integrating both sales More

by fgendalia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2020

Dave was great and very helpful, love the car too! I would highly recommend him and the dealership as the entire process was seamless and not too salesy which I appreciated More

by cbrosens2010
Recommend Dealer
Yes
Employees Worked With
Dave Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2019

It was a pleasure doing business with Kelley she was very easy to talk with very personable. Alex up in the finance department was just as easy and wonderful to work with. And also Louis. My first time deali More

by Tvento430
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Ryder
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