DARCARS Lexus of Greenwich

Lexus NX Purchase This was my second new car lease from Lexus of Greenwich and my third car purchase overall. The service was very good and I felt like I was treated This was my second new car lease from Lexus of Greenwich and my third car purchase overall. The service was very good and I felt like I was treated very fairly. They dealership and the team live up to the luxury high end brand. More

Lease Return Bob Binette was extremely helpful with my lease return. I showed up without an appointment and was in and out in 15min. Service was excellent. Bob Binette was extremely helpful with my lease return. I showed up without an appointment and was in and out in 15min. Service was excellent. More

THE BEST!!! Hands down the best Lexus dealer!!! Travis Biro, John McCaffrey and Tim Johnson were all VERY helpful, compassionate and professional. They worked har Hands down the best Lexus dealer!!! Travis Biro, John McCaffrey and Tim Johnson were all VERY helpful, compassionate and professional. They worked hard to make the deal happen. The whole process was hassle free and I am very pleased with how fast I was in my new lease. Highly recommend Lexus of Greenwich. More

The best service! I was shopping for a car and trying to decide between Lexus, Audi and BMW. I went to all 3 dealerships but the service at Lexus was far and away the b I was shopping for a car and trying to decide between Lexus, Audi and BMW. I went to all 3 dealerships but the service at Lexus was far and away the best experience. The salesmen were all knowledgeable about their cars as well as those of the competition. They couldn't have been nicer or more professional and they really worked hard to get me the best package. More

Wonderful buying experience Bob Binette was new to the dealership when he showed us the Lexus NX turbo and hybrid models. He was very helpful and professional all along the way. Bob Binette was new to the dealership when he showed us the Lexus NX turbo and hybrid models. He was very helpful and professional all along the way. We also met dealer and sales management, all of whom showed us professional courtesy. This is my fifth vehicle from this dealership, and it won't likely be my last. More

wonderful experience - excellent salesperson (Bob Binette). Bob Binette knew and understood all of our needs in the purchase of a new car and trade in of our old Lexus. He was caring, helpful, and more than me Bob Binette knew and understood all of our needs in the purchase of a new car and trade in of our old Lexus. He was caring, helpful, and more than met all all of our requirements. Excellent salesperson! More

Not satisfied wit the service I have serious doubts about the quality of service provided by this dealership. I purchased a LEXUS LX 470 in 2000 and the driver side mirror did n I have serious doubts about the quality of service provided by this dealership. I purchased a LEXUS LX 470 in 2000 and the driver side mirror did not open/close correctly from the start. It was very intermittent but i had taken the car in on three separate occasions to have the issue addressed. All service did was replace the fuse each time but the problem continued. i let the issue go since it only happened once a month and not worth the effort to continue to bring the car in. Fast forward several years and now the mirror stopped working altogether but now that the issue was no longer warrantied the dealership immediately replaced the mirror for $1100. Apologies for the history but now in May 2016 i brought the car in for a 90k check along with some engine check light issues and a grinding sound on acceleration. The oxygen sensors needed to be replaced along with the center exhaust and thermostat. A $5000 cost but no real problem since the car was due and needed the service. The issue i have is 3 months later in Aug 2016 the steering became sluggish and making grinding sounds. When i checked the power steering fluid it was near empty along with low suspension fluid and empty coolant. I would have expected at the 90K service all these levels to be checked and in working order. Then these past two weeks in Aug the ABS and VSC/TRAC lights are now coming on and the brakes started engaging while driving the car. A very serious situation which causes unpredictable behavior and potential loss of control while driving. I called this dealership to report the issue. They kindly took down my information as i raised concern about the recent visit and lack of fluid levels and the more recent ABS VSC issues. I needed to bring the car in immediately for some service but required a loaner as i live 40 minutes away. The dealership could not provide a loaner and said i would need to wait a week if the loaner was required. Needless to say i declined the offer and called another Lexus dealership that invited me in immediately and provided a loaner. More

SUCH A PLEASANT EXPERIENCE! We can't remember how many times we've purchased and leased a vehicle from Lexus of Greenwich. Each time it's the same delightful experience. Art Ac We can't remember how many times we've purchased and leased a vehicle from Lexus of Greenwich. Each time it's the same delightful experience. Art Accurso has been our salesperson for years. He is such a pleasant and fun person to work with. He is extremely patient and very knowledgeable about what he is selling. The pricing he gives us is always very good and the information he gives us about the car is so extensive. What we love the most about Art is his enthusiasm when explaining all the car features at delivery. We always look forward to that part of the deal. Art demonstrates everything we need to learn so we never have to scratch our heads wondering how to operate any part of the car including the electronics. We can't remember ever feeling rushed at delivery. If you see Art when you bring your car in for servicing you will get the same warm welcome that you would get when you're at Lexus to lease a car. He's a genuinely nice person. Lexus of Greenwich is also fortunate to have John McCaffrey and Tim Johnson - incredibly nice people to deal with. More

Happy with purchase of new Lexus All the people I dealt with were extremely helpful and friendly. Pricing was very good - better than a different Lexus dealer I also went to. All my q All the people I dealt with were extremely helpful and friendly. Pricing was very good - better than a different Lexus dealer I also went to. All my questions were answered. Instructions on all the features when I took delivery were very thorough and helpful. Would go there again for next car. More

customer experience. Everyone at the dealership was helpful and courteous. The overall experience of test driving a vehicle, negotiating a price and completing the purchas Everyone at the dealership was helpful and courteous. The overall experience of test driving a vehicle, negotiating a price and completing the purchase was fine. More