DARCARS Lexus of Mt. Kisco

Johannes mouzakitis was Top notch, very knowledgeable and explained everything into detail on our NX 300 suv. He is very experienced and Darcar is very lucky to have him!! Johannes made the whole buying expe explained everything into detail on our NX 300 suv. He is very experienced and Darcar is very lucky to have him!! Johannes made the whole buying experience so smooth. If it wasn't for Johannes we would be still looking for our suv. He is truly a Gem. Thank you so much JOHANNES! More

Yiannis was professional and very helpful. ..explained and answered all our questions without hesitation.We will definitely be back here for our next xar ..explained and answered all our questions without hesitation.We will definitely be back here for our next xar More

Victor the sales person was very helpful. Everyone was very nice and provided great service. Everyone was very nice and provided great service. More

Very helpful and easy to work with. Took care of everything to my satisfaction. Great Took care of everything to my satisfaction. Great More

Sept. 2023 - I went in knowing I wanted a used Acura RDX from their lot I first test drove the car with Juan he was a very nice man and he deserves the one 2023 - I went in knowing I wanted a used Acura RDX from their lot I first test drove the car with Juan he was a very nice man and he deserves the one star I had to give - I called back about two weeks later and was now working with Victor I told him I would be in to buy the car that day - I showed up with a check at full price of the car Stanley helped out while Victor was working with another couple at the time - all paper work was done but there was a hiccup with my insurance (it was a Friday after hours they were closed) - I told Stanley and/or Victor to add my mom to the insurance Stanley went on to say that it was not necessary take dealer plates come back in on Monday - fine Monday came I spoke with my insurance company where the woman told me to not leave the dealership until my mothers name was on the car because it was her policy I was just a driver - called Victor let him know to redo the paper work with my mothers name and we would be in that day to sign the new paperwork he agreed it would be all set just need signatures. My mother & I arrive Victor is gone but Stanley was there hands me the paperwork all for me to read that my mothers name is not on the paperwork - told him my insurance company told me not to leave he managed to convince my mother and myself that it would be fine he "couldn't" redo the paper work because it was already sent to the DMV. Long story short him and my insurance company went back and forth speaking over the phone where my insurance company let him know he ILLEGALLY registered my car leaving me with no insurance - my registration from CT DMV got sent to Lexus where they OPENED my mail and overnighted it to me in a new envelope - I had to wait for my title to go from NY - CT which it did not show up to CTs DMV until months later after me making multiple phone calls to Stanley & Victor I made a phone call to CT DMV where they magically received my title a week after I made a phone call to S&V where the woman told me they just sent it over - now I had to go to CT DMV where I had to wait over an hour to reregister my car costing me over $100 - I made a phone call again to Stanley & Victor where I asked for them to reimburse me for their f**k up and I was still waiting for my spare tire that was supposed to come with the car - I did not receive my spare tire until MARCH 2024 only to find out that I was not given the tool to tighten my spare tire so I can not even place it under my car where it belongs and I am currently still waiting for my check (APRIL 2024) where I have text messages from Victor telling me that it was processed. This is the short story - there were multiple calls in between these time frames as I tried to speak to a general manager multiple times where they seemed to never be available & when I finally did get in touch with one he promised to call back with everything situated - NEVER received that phone call. They saw a young female and took advantage of a quick sale where I paid full price - this was by far the WORST customer service I have ever received! More

My fiance and I had such a pleasant and smooth experience without having it feel rushed. Bruno was thorough, patient and attentive. Highly recommended! without having it feel rushed. Bruno was thorough, patient and attentive. Highly recommended! More

Mr Johannis Mouzakitis was very helpful in the process of my purchase 2023 3 Series Bmw. I would recommend Johannis and the entire staff and dealership. my purchase 2023 3 Series Bmw. I would recommend Johannis and the entire staff and dealership. More

Excellent dealership and service department at this Lexus in Mount Kisco. I have been going here for over 10+ years and have several Lexus vehicles and they are the best. The experience here is consistently in Mount Kisco. I have been going here for over 10+ years and have several Lexus vehicles and they are the best. The experience here is consistently excellent- I have only had positive experiences: accurate diagnosis, free accurate estimates, accommodate customers with loaner when available and if waiting they work very hard to complete work thoroughly and accurately, provide free multi-point inspection to make sure vehicle is safe and to predict what may be needed for next service, and all with excellent accommodating customer service and professionalism. More

Very Satisfied with Service and Support by Matthew and Victor, They made extra efforts in reaching out to Insurance as well as DMV for Name corrections and helping with registrations. Victor, They made extra efforts in reaching out to Insurance as well as DMV for Name corrections and helping with registrations. More

Yiannis was excellent and made everything very smooth. I called from a distance and he made everything hassle free I called from a distance and he made everything hassle free More