DARCARS Lexus of Mt. Kisco

Everything went as expected and very efficient. Did not feel any pressure at all in any moment.Will be back in the future for sure again. Did not feel any pressure at all in any moment.Will be back in the future for sure again. More

Yiannis was very helpful and made the process smooth from start to finish Highly recommend both Yiannis and Darcars Lexus of Mt Kisco. start to finish Highly recommend both Yiannis and Darcars Lexus of Mt Kisco. More

Emilio was excellent. He came over to my house on time and has great positive energy. He was very helpful and answered all of my questions. He made sure I understood all o He came over to my house on time and has great positive energy. He was very helpful and answered all of my questions. He made sure I understood all of the safety features and technology features of the car. He was patient and kind and had a smile on his face. He adjusted my memory seat settings and my garage. I highly recommend him. Thank you Emilio! More

Excellent service. Romeo and Emilio provided outstanding service. Very pleasant purchase experience with them. I was choosing a dealer I can trust for a while. I make r Romeo and Emilio provided outstanding service. Very pleasant purchase experience with them. I was choosing a dealer I can trust for a while. I make right decision. More

Excellent service. Rolando and Emilio gave us outstanding service. We are so grateful for both of them. Rolando and Emilio gave us outstanding service. We are so grateful for both of them. More

Yannis made my purchase enjoyable and effortless. This was the fasted I have ever been in and out of a car dealership. Him along with the rest of the team are amazing, thank you for everything. This was the fasted I have ever been in and out of a car dealership. Him along with the rest of the team are amazing, thank you for everything. More

I had an excellent experience at DARCARS Lexus, and I can’t say enough good things about the team — especially Taimoor Tereen and Emilio Parrales. Taimoor Tereen made the entire car-buying process smo can’t say enough good things about the team — especially Taimoor Tereen and Emilio Parrales. Taimoor Tereen made the entire car-buying process smooth, professional, and stress-free. He was knowledgeable, patient, and genuinely focused on helping me find the right vehicle without any pressure. What really made the experience exceptional, though, was Emilio Parrales, the delivery specialist. Emilio went above and beyond during the delivery process, taking the time to thoroughly explain every feature of the vehicle and making sure I felt completely comfortable before leaving the dealership. His patience, attention to detail, and enthusiasm were truly outstanding. He made what could have been an overwhelming experience feel exciting and enjoyable. The level of customer service from both of them was top-notch, and it’s clear DARCARS Lexus values creating a great experience for their customers. Highly recommend asking for Taimoor and Emilio if you visit! More

Very accommodating to find you the car you like without unpleasant sales pressure. Loved the coffee and snacks too unpleasant sales pressure. Loved the coffee and snacks too More

I recently purchased a vehicle and, unfortunately, the entire experience has been extremely disappointing—especially given the $70,000 price tag. From the beginning, the sales team was untruthful and d entire experience has been extremely disappointing—especially given the $70,000 price tag. From the beginning, the sales team was untruthful and deceptive, particularly regarding the warranty process. We were clearly promised that scratches and paint chips on the vehicle would be repaired prior to pickup. When we arrived, not only had those issues not been addressed, but the sales team openly acknowledged it and instead offered a free detailing as a substitute. That’s not an acceptable resolution. After taking the vehicle home, things only got worse. I quickly discovered that basic maintenance checks had not even been completed. The washer fluid was completely empty, and the antifreeze level was low—simple things that should absolutely be handled before delivering a vehicle to a customer. While the corporate office has been responsive via email, there has been no meaningful follow-through or action taken to resolve these issues. The entire experience has been full of promises and communication, but no actual results—just like the sales process itself. Overall, this has been incredibly frustrating and disappointing. For such a significant purchase, I expected a much higher level of professionalism, honesty, and attention to detail. More

They were great to work with and were very honest throughout the process. The dealership itself is beautiful and new inside featuring a playroom and kitchenette, which is great for young families. throughout the process. The dealership itself is beautiful and new inside featuring a playroom and kitchenette, which is great for young families. More