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DARCARS Lexus of Mt Kisco - Service Center
Mt Kisco, NY
59 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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59 Reviews of DARCARS Lexus of Mt Kisco - Service Center
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July 01, 2019
worst service department and worst repair experience Worst service department one can imagine. Highway robbery charges. After initial assessment of the car's work I declined to get work done. They not Worst service department one can imagine. Highway robbery charges. After initial assessment of the car's work I declined to get work done. They not only resorted to blackmailing and extorting money while I had completely said not to start any kind of work. They said now that i'm not getting work done they will be charging me storage of the car while they assessed the car and I have to pay the charges as they desired before the car canbe taken , and also they subletted the work to an outside body shop to even assess while I was not informed of this earlier. I ended up paying close to $2000 for 0 work done on car as they started adding wrong charges. I talked to Ro Pena whose attitude changed after learning i'm not getting work done and even the manager at service department Rafael Cerulo was not giving me the number of GM even when i asked so I can talk to him. I would highly highly recommend to stay from this place. I wish there was an option of 0 star. More
by hasghar
Employees Worked With
Rafael Cerulo
Helpful May 09, 2019
Wonderful sales and service departments Joe Myers was our sales representative this time at Lexus of Mt Kisco. This is our fourth lexus with this dealership. The entire staff is experience Joe Myers was our sales representative this time at Lexus of Mt Kisco. This is our fourth lexus with this dealership. The entire staff is experienced, knowledgeable and friendly. After purchasing our car, Joe has called a few times to check in a make sure everything is going smoothly. He even offered to come over to our house if we had any difficulty hooking up the garage door opener in the car. I would highly recommend this dealership. More
by tinker
Employees Worked With
Joseph Myers
July 01, 2018
Excellent This was a great car purchase experience. The level of service was awesome and I would recommend anyone thinking of buying a luxury car to go to Lexus This was a great car purchase experience. The level of service was awesome and I would recommend anyone thinking of buying a luxury car to go to Lexus of Mount Kisco. More
by Kcouncil29
Employees Worked With
Michael Maresca, Michael Libutti
October 12, 2017
Not the Lexus experience I was expecting My review is to focus on a service visit here . I got the car at the Greenich location and the selling experience there was 5 stars plus. When I sch My review is to focus on a service visit here . I got the car at the Greenich location and the selling experience there was 5 stars plus. When I scheduled my car for a NYS state inspection. I thought I make it easier to schedule it here being I lived in Ny.. I was told on the phone my second service would be included free. I did say to the advisor I have 6000 mikes on the car in two years. Upon arrival I was then told be someone else. I am not covered and I would have to pay $140 for it I wish they knew what they were saying initially. I wouldn't have made the trip there. I refused the oil change and the advisor told me we will just to the inspection and not check anything else. When I picked up the vehicle I was told they check the fluids. This totally baffles me as in 38 years of driving luxury vehicles why wouldn't this dealer want to check their own leased investment while in their possession.? I probably should have went to Greenich location as from the start they seemed so much more friendly and service informed. And I know I would have gotten the oil change and never got the aggravation this place gave me. For such a well built beautiful car. The service and knowledge this place has is disappointing and far below the Lexus standard More
by myctshadaflood
Employees Worked With
Yari Rodriguez
July 13, 2017
Wheel Repair At first I wasn't happy with the service I received and the job that was done on my wheels and the Service manager and Service advisor Sean Burton ste At first I wasn't happy with the service I received and the job that was done on my wheels and the Service manager and Service advisor Sean Burton stepped up and corrected the problem and made me a happy customer again. Sean is very helpful and he is the only person I go to there when its time for any service my car needs. Thank You a lot Sean and Scott for all your help. More
by brandon1
Employees Worked With
Scott Holmwood, Sean Burton
April 15, 2016
Excellent service department and customer service. Was driving from Northern Connecticut to New York, it started raining and after a few minutes one of the windshield wipers snapped . I map quested the Was driving from Northern Connecticut to New York, it started raining and after a few minutes one of the windshield wipers snapped . I map quested the closest Lexus dealer to me which was Lexus of Mt.Kisco. Called them up and told them the problem, they asked me which model I had and connected me with the service department to let them know that I would be arriving within the half hour. Arrived at the dealership and was on my way within 20 minutes. This was not my usual Lexus dealer. Everything was done immediately, very professional, great service department and wonderful customer service. More
by Paulette
October 26, 2014
Rafael Llamas I have gotten to know Rafael since I purchased my ct 200h almost 3 years ago and I have never been anything but completely satisfied with his service! I have gotten to know Rafael since I purchased my ct 200h almost 3 years ago and I have never been anything but completely satisfied with his service! Rafael is a great listener who makes every effort possible to get the job done right for the customer. He is knowledgeable, resourceful and completely honest and transparent in his work with customers and the service department is first class. Others with whom I have contact are also very conscientious and service minded as well. More
by awdsw
June 08, 2014
Cora Brichta... Extraordinary Service! I was fortunate enough to work with Cora during the last service of my SC430 and she is by FAR the most conscientious Service Rep I have worked with. I was fortunate enough to work with Cora during the last service of my SC430 and she is by FAR the most conscientious Service Rep I have worked with. She was able to answer most of my questions, and for those she couldn't she followed up with calls and answers for everything I needed to know. She is not only pleasant, she has one of those personalities that makes you feel as if you've known her for years and you're in good hands. And trust me, you are. She kept me apprised of the servicing of my car throughtout the day and was a pleasure to deal with! Thank you Cora! I look forward to working with you again... just not in the near future! hahaha More
by cynthiadcoons
April 30, 2012
This dealership has wonderful integrity. My mother's car was in for service when a dealership employee accidentally collided with another vehicle while moving the car around the lot. A service manager immed was in for service when a dealership employee accidentally collided with another vehicle while moving the car around the lot. A service manager immediately notified my mom, who asked me to deal with the situation. While the damage was not severe, management was clearly mortified and the result was AMAZING care from every employee involved in addressing the problem. Not only did the dealer repair damage from their own accident, they fixed a dent my mom had caused herself at another time. They detailed the car for free and and did the service the car was originally brought in for -- also at no charge. If the test of a business's character is how it responds when things go wrong (something always happens), Lexus of Mt. Kisco has superlative character. Chris Scatterday, Sal Cirillo and their teams have certainly earned our family's trust. More
by DaylamiUSA
Employees Worked With
Sal Cirillo, service manager
