DARCARS Nissan College Park

I met Trevor on Sunday afternoon and I was driving my car by Monday Afternoon. Working with Trevor (and Eddie) was like sitting down with family. Even though I was initially just checking out the market; he took the time to tell me about each and every car I touched or had questions about. He was responsive to my needs and wants in a vehicle. They made car buying fun again.

I came to the dealership last month to trade in my car and hopefully purchase a new one. Because of the negative equity, I was unable to move forward with purchasing a car at the time. However, the customer service I received from Gabriel was impeccable. I never felt pressured, he was very kind, he gave me the information to educate me & guided me through it all. This is the first time I have ever felt that I understood the car buying process and felt comfortable through it. I highly recommend that anyone visiting this dealership ask for Gabriel.. he can seriously change the way you view car dealerships and salesmen. I'll be sending all of my friends and family to him.

If I could give this place negative stars I would. My ordeal with DARCARS Nissan College Park was one of the worst customer service experiences I have ever had. From the day I took my vehicle to that location to be repaired I was consistently appalled at the sheer lack of care, attention, and respect that I received throughout the three months that my car was in their hands. It was almost impossible to get ahold of anyone in the Service department, and only when I physically went into the location to talk to someone did I [barely] get the time of day. (Even then, the staff was combative and often times flat-out rude.) Then, instead of trying to find a solution to my situation they attempted to sell my a new car at an exorbitant cost. Based on the absolutely appalling way that we have been treated throughout my ordeal with DARCARS, my recommendation is that no one should buy or have their vehicle serviced at this dealership.

I worked with John Massaqoui who was the best salesman I ever had. He was straight to the point and did not play the old sneaky car salesman. He researched the absolute best deal for my unfortunate situation and for that i am more than thankful.

I had left my New car there because I was having some issues with it .A couple days later they called and said that they had crashed my New car and that they were not responsible for what had happened .Also that it was my problem if I wanted it to get fixed . The manager Tony does not care about his clients he only cares about how much money he is going to make .

Yo compré carro no recomiendo este lugar primero me dieron un vin de carro equivocado luego que mi registration está cancelado ellos no mandaron la información al MVA y lo traje al dealer e el tiempo que estuvo ahí me dijeron que iban a arreglar lo de registration con el MVA lo chocaron ahí en el dealer ellos y me dijeron que me lo iba a arreglar como es posible si yo estoy pagando un carro nuevo yo compré un carro nuevo no compré carro chocado son unos irresponsables

Eddie Jorge was fantastic. His hard work and attention to detail was outstanding. He helped us to get a great deal done. We recommend him and Tony (sales mgr) highly.

Very bad experience with a sells manger Bruno Rodriguez in Darcars Nissan of college park MD. After spending more than 3H on 3/30/18 to get a price for my co-worker Nissan Murano, we make a counter offer to make a deal but the response(reaction) from the sells person was unspeakable. Thanks for westing our time for nothing. I have bought my Nissan Altima 2016 in 2016 from passport nissan marlow heights MD. Organized, respectful to what you offer.

Darcars does not stand by there work. The service advisor was outstanding and tried to help but service tech does not do a through look over the vechiles and will miss major issues. I recommend you go to another dealer to service your car l. Customer experience is horrible outside of service advisor. Arguments will occur and service manager has always been none corporative. Sales is no better at this dealer and they will not stand by the products and up sell instead Orlando taking ownership for issues

because of good service and treat like brother or family , their customer service is great and welcome is awesome ,I will every time be their for service