I am retired from the US Navy, and now working as a government contractor at Naval Station Guantanamo Bay. My wife and I were searching for a new car and found what we wanted for a phenomenal price online at Darcars Nissan of College Park. I called the dealership to enquire about the car and spoke with John Massaquoi. He was very friendly and provided me with all the information I needed so my wife and I could complete this transaction as seamlessly as possible, or so I thought. I made John aware where I am and that due to COVID related travel restrictions to and from Guantanamo Bay, it was impossible for me to return home anytime soon, and that my wife would be the person signing all the paperwork. I specifically asked if she needed a power of attorney to complete the purchase. I was told it would not be necessary. This was incorrect, and turned this purchase into a five and a half hour ordeal not just for her, but for me as well because I'm in the middle of working 13 hour night shifts, and couldn't get to sleep because of a string of calls from my wife all because I was told no power of attorney was needed. I had planned on financing the car through Nissan because of the very low financing rate offered, but we could not do that in the end. Instead, my wife had to draw a cashier's check from our bank to pay the balance after trading in our old car. I am not sure who from the dealership told her the amount required for the check, but they even got that WRONG!!!! Imagine my surprise when I received a phone call later that same day at 9:30 PM as I was getting ready for work from a Darcars representative, I believe his name was Ed Henry, informing me we still owed $5000. Needless to say, the retired Sailor in me came out. I realize Ed was doing his job, and he was very professional. Actually I owe Ed an apology. It was not his fault someone else was incompetent. This whole process was by and far the worst car buying experience of our lives. We bought two cars from Darcars Ford in Lanham 6 1/2 years ago, and everything went great, which was why my wife and I went back to Darcars. We expected a similar experience, but we could not be more disappointed. If we purchase another Nissan in the future, it WILL NOT be from Darcars Nissan of College Park.