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DARCARS Toyota of Frederick

Frederick, MD

4.0
1,552 Reviews

5293 Buckeystown Pike

Frederick, MD

21704

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Showing 1,552 reviews

December 23, 2011

I went in to look for a car, but wasn't expecting to find one in my price range. Bob showed me one that was not only in my price range, but was basically what I was looking for in a car. I didn't feel pres More

by clasic1129
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Coope, Bob Coope
December 23, 2011

I highly recommend Dennis Dawson for a new car purchase. I was searching the web for the best deal around and ended up in contact with Dennis. He did a great job getting the exact 4runner I wanted at an aw More

by nadams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Dawson
December 21, 2011

My husband and I purchased a Toyota Camry in 2008 from Darcars of Frederick.It was the easiest car buying purchased we had ever made.The saleman Eldridge Moses was helpful and knowledgable. This was not t More

by amandalang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig McElheny
Jan 17, 2012 -

DARCARS Toyota of Frederick responded

Hi Mrs. Lang, You are absolutely correct in saying that not taking the time to go over the vehicle is unacceptable. We have used this as a sharing experience on the customer delivery and will ensure that this type of thing does not happen again. Please accept our apologies and know that we appreciate your business! Regards, Jason Waltrup General Manager

December 21, 2011

The service I received when I went to Darcars totally exceeded my expectations. The sales team was not only friendly, but were very detail oriented in their knowledge of the cars they were selling. I d More

by ToyotaCat3
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
James Welch, Chris Santiago, Chris Santiago, James Welch
Jan 17, 2012 -

DARCARS Toyota of Frederick responded

Thank You for the kind words, I am glad that we were able to exceed your expectations! Regards, Jason Waltrup General Manager

December 17, 2011

Tim was a great sales consultant!! Tim was very helpful and worked with me on the details of the 2012 Highlander. He was very knowledgable! What I liked best was that he was not a "pushy" sales consultan More

by highlander2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Dotson
Dec 17, 2011 -

DARCARS Toyota of Frederick responded

Thanks for the kind words. We did take your concerns over the tow package seriously and appreciate you bringing it to our attention. Enjoy the Highlander! Jason Waltrup General Manager

December 17, 2011

I highly recommend Dennis Dawson for a new car purchase. He is an exceptional salesman. He was very understanding of all my needs and got us in and out in the time promised. Everyone in the dealership was v More

by stacygrimes13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Dawson
Dec 17, 2011 -

DARCARS Toyota of Frederick responded

Enjoy the Highlander and the iPad! Thanks for the kind words. Regards, Jason Waltrup General Manager

December 17, 2011

You really feel like part of a family when you buy a car from DarCars Toyota of Frederick. They take a lot of time to make sure you understand the car, warranty options, service, and making appointments. Jo More

by winks1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kutchak , Sasan Neval
Dec 17, 2011 -

DARCARS Toyota of Frederick responded

Thanks for the repeat business, and enjoy the Prius! We appreciate the comments. Thanks! Jason Waltrup General Manager

December 10, 2011

James wouldn't stand behind his salespeople during my negotiations. He insinuated I lied and that other dealerships had misrepresented themselves, which was untrue. I use to buy cars from this dealershi More

by ettenrub
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Welch
Dec 26, 2011 -

DARCARS Toyota of Frederick responded

Mr. Burnette, I do apologize thart this experience occurred, and am sorry that we have lost a customer. That is certainly not what we set out to do. I wish you many years of great driving in your new Camry and hope that you enjoy it. Even though we dropped the ball in your case, we have changed our process for the future. Regards, Jason Waltrup General Manager

December 06, 2011

It was hard letting go of my Toyota to a recall, but Tim Dotson and everyone else named, made it an easier transition to be a new owner of my 2012 Toyota Tacoma. This is my 3rd Toyota truck, and I wouldn't More

by MCJAMES19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Dotson/Bill/Sasan/Jason Baeber
Dec 06, 2011 -

DARCARS Toyota of Frederick responded

Thank you Jim....although it is tough to let the old truck go I am sure that you will get much satisfaction out off the New Tacoma! Enjoy.... Sincerely, Jason Waltrup General Manager

December 05, 2011

My wife and I were looking to lease a Toyota Tundra and My wife and I were looking to lease a Toyota Tundra and stopped into Darcars Toyota of Frederick the day after Thanksgiving and talked with Mr. Tim More

by mullinj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Dotson, Sasan
Dec 06, 2011 -

DARCARS Toyota of Frederick responded

Sounds like the team did a great job! We appreciate the opportunity and wish you many years of Happy Toyota Tundra ownership! Thank You, Jason Waltrup General Manager

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