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DARCARS Toyota of Frederick

Frederick, MD

4.0
1,559 Reviews

5293 Buckeystown Pike

Frederick, MD

21704

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Showing 1,559 reviews

December 21, 2011

The service I received when I went to Darcars totally exceeded my expectations. The sales team was not only friendly, but were very detail oriented in their knowledge of the cars they were selling. I d More

by ToyotaCat3
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
James Welch, Chris Santiago, Chris Santiago, James Welch
Jan 17, 2012 -

DARCARS Toyota of Frederick responded

Thank You for the kind words, I am glad that we were able to exceed your expectations! Regards, Jason Waltrup General Manager

December 17, 2011

Tim was a great sales consultant!! Tim was very helpful and worked with me on the details of the 2012 Highlander. He was very knowledgable! What I liked best was that he was not a "pushy" sales consultan More

by highlander2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Dotson
Dec 17, 2011 -

DARCARS Toyota of Frederick responded

Thanks for the kind words. We did take your concerns over the tow package seriously and appreciate you bringing it to our attention. Enjoy the Highlander! Jason Waltrup General Manager

December 17, 2011

I highly recommend Dennis Dawson for a new car purchase. He is an exceptional salesman. He was very understanding of all my needs and got us in and out in the time promised. Everyone in the dealership was v More

by stacygrimes13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Dawson
Dec 17, 2011 -

DARCARS Toyota of Frederick responded

Enjoy the Highlander and the iPad! Thanks for the kind words. Regards, Jason Waltrup General Manager

December 17, 2011

You really feel like part of a family when you buy a car from DarCars Toyota of Frederick. They take a lot of time to make sure you understand the car, warranty options, service, and making appointments. Jo More

by winks1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kutchak , Sasan Neval
Dec 17, 2011 -

DARCARS Toyota of Frederick responded

Thanks for the repeat business, and enjoy the Prius! We appreciate the comments. Thanks! Jason Waltrup General Manager

December 10, 2011

James wouldn't stand behind his salespeople during my negotiations. He insinuated I lied and that other dealerships had misrepresented themselves, which was untrue. I use to buy cars from this dealershi More

by ettenrub
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Welch
Dec 26, 2011 -

DARCARS Toyota of Frederick responded

Mr. Burnette, I do apologize thart this experience occurred, and am sorry that we have lost a customer. That is certainly not what we set out to do. I wish you many years of great driving in your new Camry and hope that you enjoy it. Even though we dropped the ball in your case, we have changed our process for the future. Regards, Jason Waltrup General Manager

December 06, 2011

It was hard letting go of my Toyota to a recall, but Tim Dotson and everyone else named, made it an easier transition to be a new owner of my 2012 Toyota Tacoma. This is my 3rd Toyota truck, and I wouldn't More

by MCJAMES19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Dotson/Bill/Sasan/Jason Baeber
Dec 06, 2011 -

DARCARS Toyota of Frederick responded

Thank you Jim....although it is tough to let the old truck go I am sure that you will get much satisfaction out off the New Tacoma! Enjoy.... Sincerely, Jason Waltrup General Manager

December 05, 2011

My wife and I were looking to lease a Toyota Tundra and My wife and I were looking to lease a Toyota Tundra and stopped into Darcars Toyota of Frederick the day after Thanksgiving and talked with Mr. Tim More

by mullinj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Dotson, Sasan
Dec 06, 2011 -

DARCARS Toyota of Frederick responded

Sounds like the team did a great job! We appreciate the opportunity and wish you many years of Happy Toyota Tundra ownership! Thank You, Jason Waltrup General Manager

December 05, 2011

Jesse was very helpful, knowledgeable and friendly. He understood what our needs were and found a vehicle we are extremely happy with at a price we can afford. Very good experience overall, would highly More

by inamur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Torreyson
Dec 06, 2011 -

DARCARS Toyota of Frederick responded

Thank you for the kind words! Jesse sure does do a great job and loves taking care of his customers! Let us know if we can do anything in the future! Regards, Jason Waltrup General Manager

December 01, 2011

Thank you all at Darcars for your friendly prompt service. Having to buy a car quickly is not always the best thing to do, however Jesse and James both found the best prices and perfect fit for my s More

by Styles100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse & James, James Welch
Dec 06, 2011 -

DARCARS Toyota of Frederick responded

Thanks! Enjoy the New Toyota! We appreciate your business. Sincerely, Jason Waltrup General Manager

December 01, 2011

I highly recommend the staff at Darcars Toyota of Frederick! A few years ago, I began working with John Kutchak. I knew I wanted a new car, but wanted to wait until I found the right one. Over the y More

by LG11/28/11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kutchak, James Welch, Jim Higgins, James Welch
Dec 01, 2011 -

DARCARS Toyota of Frederick responded

Wow what a story! It is so awesome to hear of stories like these. John Kutchak is an exceptional asset to our dealership....and please know that we really appreciate your business. If you get a moment, and would be inclined send me a photo of your Corolla so we can share it on Facebook and our website. You can send it to me or Mr. Kutchak. Thanks Again, Jason Waltrup General Manager jwaltrup@DARCARS.com

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