DARCARS Toyota of Frederick

Mr. Grisez is the main reason for my satisfaction, but he could not have done it alone. Mr. Grisez is management level customer service eligible, with very strong customer-connectability and friendliness. could not have done it alone. Mr. Grisez is management level customer service eligible, with very strong customer-connectability and friendliness. His work was demonstratively superior, both from a personal and professional perspective. While I do not know the inner workings of your full team, on the shop floor particularly, apparently your skilled technician found a small problem now that would certainly turn into a big problem somewhere, and that means no telling when or where, down the road. The problem was with the water pump. The problem was found, and I gladly authorized the service, and the big plus - it was still under warranty! That certainly influenced my overall experience satisfaction, don't you know. The price was great, because I got a lot of work done for a more than fair price. This shop has reached NEW HEIGHTS! Congratulations. More

I have had my lexus serviced with this dealer for many years and would not think of going anywhere else. They tell me what my car needs, don't sell me services I don't need, they are friendly, timely and years and would not think of going anywhere else. They tell me what my car needs, don't sell me services I don't need, they are friendly, timely and professional. Amir Gasemy informs me of the work before the work is done and not afterwards, we discuss the price and he gives me his professional suggestions without "selling me" More

DARCARS clearly puts the customer at the top of their priority list. There is a guy "at-the-ready" to prep your car for service as you start to step out of your vehicle in the receiving bay. You don't priority list. There is a guy "at-the-ready" to prep your car for service as you start to step out of your vehicle in the receiving bay. You don't even get one step into the reception area before you are greeted and escorted to your intake person. You are given status updates frequently on the work of your car. They have an inpsection sheet they follow for each visit. I love the red/yellow/green indicators to let you know if there is something that needs to be done now, or soon. My Sienna has 75k, so it's time to be paying attention to those things more closely. There is wifi in the waiting area. Love these guys. More

Purchasing a 2008 Toyota Tacoma from Jessie Torreyson and Sassan at Frederick DARCARS Toyota was by far the very best purchasing experience that I have ever experienced. At no time did I feel pressured into Sassan at Frederick DARCARS Toyota was by far the very best purchasing experience that I have ever experienced. At no time did I feel pressured into the sale nor did I feel like I had to make a decision immediately to get the truck that I wanted. Jessie walked through the parking lot with me when i was unsure of what kind of vehicle I wanted. He was very knowledgable on each vehicle that I expressed interest in. He also was a person of his word and of amazing character. I truely appreciated his assistance in locating and purchasing the "perfect truck for me". Sassan and Bill were alsoo insturmental in this purchase. Although I used other options to finance the vehicle, both of these gentlemen explained all of my options and worked tirelessly to ensure my satisfaction. By the way, Sasson is a very sharp dresser! I can not thank you enough for the time and patience that I was afforded at DARCARS, Frederick during the purchase of this vehicle. Thank you from a satisfied buyer on a spectacular job, very well done!!!!! I would highly recommend this dealership and this staff to anyone interested in purchasing a vehicle as they have the knowledge and desire to assist in any type of vehilce "search". Kristen Haga 240-626-0901 More

We were thrilled with our Sales Consultant Jesse Torreyson and wouldn't think twice about sending family or friends directly to him. He was friendly, helpful, understanding and not pushy. He listene Torreyson and wouldn't think twice about sending family or friends directly to him. He was friendly, helpful, understanding and not pushy. He listened to our concerns and met all of our needs. He is definitely the most genuine person we have bought a car from. Jim Higgins, Finance Director, offered us a great True Market Value price for our car with no need to haggle. We rated the Overall Experience as 4/Good and not 5/Great due to our slight frustration with the Financial Services Manager. He was also friendly and we liked him, but he pushed the purchasing of "Gap" insurance for WAY too long. Having to say "No" over and over again left us feeling as if we weren't being respected. More

I had the best sales person in the world or at this I had the best sales person in the world or at this dealership. He was just great from humor to answers to any questions we had. This dealership is I had the best sales person in the world or at this dealership. He was just great from humor to answers to any questions we had. This dealership is very lucky to have an employee of this nature, pesonality plus which is very rare in people anymore. Persons that love what they do means alot to customers and the service they receive.From the first phone call to Darcars when Jesse answered it was great we clicked from that moment till the sale was closed. Jesse you are a great asset and will do good no matter what path you choose, Thanks again for everything!!!!! Karen Burton More

I have know Jeff for over ten years. He is by far the best salesman that Toyota has. I have purchased many vehicles from him. He always goes the extra mile above and beyond in customer service. I have best salesman that Toyota has. I have purchased many vehicles from him. He always goes the extra mile above and beyond in customer service. I have recommended him to all of my family and friends for years and will continue to do so. Mary Ann More

Adrian was professional and kept me informed of the work that needed to be done on my vehicle. He provided a good estimate for the cost and I was delighted that the final cost was well under what his initia that needed to be done on my vehicle. He provided a good estimate for the cost and I was delighted that the final cost was well under what his initial estimate was. This was my first time using this service department and I will continue to use them in the future. More

This was an easy shopping experience with no haggle. After a "rough" experience at a dealer in Western Maryland, I would come back to Darcars in a heartbeat. I was in and driving off the lot with my Cam After a "rough" experience at a dealer in Western Maryland, I would come back to Darcars in a heartbeat. I was in and driving off the lot with my Camry in just over 2 hours! Staff was more than helpful, polite, and willing to explain anything that I needed. More

Recently purchased car from DarCars--salesman Jesse was awesome!!! Purchased service agreement for oil changes and was told only pay for filters--No Hidden Fees!! 2 months later take car in for oil chang awesome!!! Purchased service agreement for oil changes and was told only pay for filters--No Hidden Fees!! 2 months later take car in for oil change and paint seal. Recieve email mid afternoon with recommended work and estimates--elect to only do oil change and filter (quoted $8.72). Recieve call late afternoon paint man went home early--no problem we can pick up tomorrow. Call in morning from dealership need to pick up... car was ready yesterday?!? Then call stating $42 for oil change, I reminded them reciept said $8 why difference--told they used synthetic oil and cost more. Advised caller we purchased service agreement and only pay for filter unless written quote says different. Then recieved call on cell phone saying pay $42 and that they were cutting us a deal because we should be paying $82. Spoke to finance manager (manager of the day) he said pay $8 and then come in Saturday to work out difference with the general manager. Went to pick up car and associate said pay $42, asked her to contact Tim in Finance because he authorized difference. Then Service Manager (he did not state his name) came out and raised his voice at me, hushed me when I tried to talk and pointed his finger in my face and was very rude. I asked where car was located and attendant said would send someone to get it. Five minutes later service employee drove car around building and squealed the tires of my car right in front of me. There was a chemical soaked shop rag sitting on my daughters child safety seat and the seat was now damp. Car still smells like chemical soaked rag even after removing child safety seat and having to replace it with another. More