DARCARS Toyota of Frederick

I would definitely recommend Darcars Toyota of Frederick! Josh Gillions was very friendly & made the experience very easy. I have never had a car salesman who was as efficient as Mr. Gillions. Jim Higgins Josh Gillions was very friendly & made the experience very easy. I have never had a car salesman who was as efficient as Mr. Gillions. Jim Higgins made the financial process very simple & explained my options very clearly. The next time my family needs a new car, I'll be taking them to Josh & Jim! More

Both Jason and Sasan were willing to work with me without me feeling like I was pressured into decisions....I bombarded them with many questions and both were willing to address my inquiries................. me feeling like I was pressured into decisions....I bombarded them with many questions and both were willing to address my inquiries............................................................ More

this is the third car that I have bought from Darcars Toyota of Frederick. Jason and Patrick make the selection process and buying experience painless, then it's off to financing where Jim explains ever Toyota of Frederick. Jason and Patrick make the selection process and buying experience painless, then it's off to financing where Jim explains every detail of the process and you leave with a great car, excellent value and most importantly you feel educated about the entire process. More

Purchasing a new car itself is a very daunting experience for everybody. It is no wonder that many people would think it would be crazy to purchase a car from a dealer who is few hundred miles away. Two week for everybody. It is no wonder that many people would think it would be crazy to purchase a car from a dealer who is few hundred miles away. Two weeks ago, I did this “crazy” thing and the whole experience could not have been any more pleasant with my sales person Eldridge Moses. It was not my intention to purchase a car so far away from my home. However, the local dealers not only did not have the vehicle I was specifically looking for but also were not willing to negotiate the price. Naturally, I had to slowly expand my area from New Jersey to Connecticut and Pennsylvania to Maryland and Massachusetts. This is when I got in touch with Moses Darcars Toyota of Frederick. All the negotiations were done over either phone or email and he assured me the quoted price will not change once I drove all the way from NJ to MD. All the local dealers when I went back to them with Darcars Toyota of Frederick quote said the price is impossible and there will be “surprise” charges once I got there. One salesman even said Sienna XLE with EVP#1 (the vehicle I was purchasing) did not have leather seats and I was being lied about the whole thing. However, after couple of reassurances from Moses and Sean the sales manager and below posting I saw at dealerrater.com, I decided to take the risk and sealed the deal with Moses. I have to be honest that I was ready to fight with Moses with any “surprises” when I first arrived at the dealership. That readiness was actually wasted because Moses not only honored the quoted price without any surprises but also made sure that we test drove the vehicle before we sign the papers and did not make us feel pressured in anyway. It was such painless transaction and we were ready to drive home with brand new 2010 Sienna XLE with EVP#1 (with leather seats) less than two hours later. One thing other reviews does not mention is that Moses worked at Darcars for more than four years and he is the #1 salesman at the dealership. I think that alone shows how trustworthy Moses is because he would not risk his four years of reputations over few hundred bucks he could make by cheating his customers. Also, he could not reach the spot he is in now without consistent customer satisfaction as words do get out. I think I would have felt much more comfortable had I known this before I drove down so I am throwing out there right now. Anybody who is interested in purchasing a vehicle from Fitzgerald Toyota should contact Moses and see if he can match the price. If he can, I would definitely go with Moses simply because your car buying experience should be only pleasant without any bitter taste. More

My salesman, Eldridge Moses, went far beyond what would be considered "good service", to insure that he found the right truck for me....and actually brought this truck to Frederick Darcars from another Dar be considered "good service", to insure that he found the right truck for me....and actually brought this truck to Frederick Darcars from another Darcars dealership....then proceeded to locate, order and install every single accessory that I requested....and in such a timely manner, that when I arrived in Frederick, after driving all the way from Nova Scotia....on my way back home to Florida....the truck was ready for me when I got there, and all I had to do was sign my name a bunch of times and write a check. All financial details had already been agreed to. Finance manager, Mike O'Brien, was also extremely enjoyable to deal with. There were absolutely no last minute surprises. Imagine getting the truck of your dreams....at a time when there just aren't many Toyota Tundras out there....doing all of the negotiations over the phone from 1300 miles away...arriving at the dealership only to realize that the truck is even better than you had envisioned....then signing the papers and be out the door in less than an hour. Please let me know if there's an easier and more enjoyable way to purchase a vehicle. This is the second consecutive truck that I have purchased from Mr. Moses and Darcars Frederick....and I hope to continue our excellent relationship for many more vehicles. This organization....and Mr. Moses in particular....truly understand the meaning of customer service. More

This is my 6th vehicle we have purchased from Darcars Frederick. I have always enjoyed my service from all the employees. Moses was absolutely wonderful. He was very knowledgeable, friendly, very pati Frederick. I have always enjoyed my service from all the employees. Moses was absolutely wonderful. He was very knowledgeable, friendly, very patient and just a all around nice guy. If you are in search of a new vehicle, I would strongly recommend the people at Darcars Frederick. They work with you and always feel satisfied when leaving. I just purchased a Prius Hybrid, so far loving every moment driving it. Awesome car what are you waiting for? More

This is my 6th vehicle we have purchased from Darcars Frederick. I have always enjoyed my service from all the employees. Moses was absolutely wonderful. He was very knowledgeable, friendly, very pati Frederick. I have always enjoyed my service from all the employees. Moses was absolutely wonderful. He was very knowledgeable, friendly, very patient and just a all around nice guy. If you are in search of a new vehicle, I would strongly recommend the people at Darcars Frederick. They work with you and always feel satisfied when leaving. I just purchased a Prius Hybrid, so far loving every moment driving it. Awesome car what are you waiting for? More

I would absolutely recommend this dealer to anyone. I obtained my Toyota Camry hybrid through the Cash for Clunkers program. At every step of the sales process, the sales staff was helpful. I felt that obtained my Toyota Camry hybrid through the Cash for Clunkers program. At every step of the sales process, the sales staff was helpful. I felt that I got a very good deal, and was dealt with honestly and fairly. When it turned out that the paint was applied unevenly on my new car, the dealership took the car to the body shop and had the trunk and hood repainted, at no cost to myself. They even loaned me a Camry, at no cost, while the paint repairs were made. The resulting repairs (new paint on the hood and trunk) look very good - work was high quality. The service department also took care of another small emergency repair that was needed that day. I was also impressed that the staff checked back with me, to ensure that everything was going well. As a result of my experiences, I would give this dealership very high marks. More

We just purchased a 2010 Prius from Mr. Moses at DARCARS of Frederick. We attended the Prius Open House event and left with a better understanding of the vehicle. We had been to several Toyota dealers in of Frederick. We attended the Prius Open House event and left with a better understanding of the vehicle. We had been to several Toyota dealers in our area but none had the knowledge that DARCARS of Frederick did. Mr. Moses was the sales-rep that we talked to during this event. As we took our test drive, he explained all of the features, etc. We left the event thinking we would probably buy one, but wanted to "shop" it. After visiting websites and other dealers, we thought that we would just wait. Other dealers were a little pompous about what they had, and what we wanted. Mr. Moses called us back, just to follow up. No pressure, just information. When he had something in stock in the model we were looking at, he called again. No pressure. We showed up, unannounced, he was just arrriving at work. Mr. Moses dropped what he was doing and talked to us again. We discussed our trade in and the deal we wanted. No problem. He took our vehicle and let us fiddle with the Prius. Always coming back to us to ask if we had questions. This man knows his vehicle. Knows how to talk to a customer. Long story short, we purchased the Prius, got what we wanted for our trade in. We are now the proud owners of the Prius III. Though that is not the end of the story. Mr. Moses called us back to see if we had any questions and invited us to the new owners workshop. At our age, we have purchased many vehicles from many dealers. None have gone to the measure that DARCARS of Frederick has to ensure customer satisfaction. They go out of their way to ensure that you understand everything and are satisfied with your experience. More

DARCARS Toyota, Frederick, Maryland, is a well known and respected car dealer which is one of the reasons we first decided to go there. We have always been treated with courtesy and respect by everyone ass respected car dealer which is one of the reasons we first decided to go there. We have always been treated with courtesy and respect by everyone associated with the dealership. We have owned a 1999 and 2005 Toyota Forerunner (the 2005 was our first purchase with DARCARS, Frederick) which were serviced by DARCARS Frederick, both in excellent condition when we traded them, due partially to the care taken by the service team to keep them in top notch condition. Jason Barber is the Service Technician we work with. Jason is polite, listens, knows his job and takes time to answer and explain questions. Tate Chrysler was also a dealer we worked with, primarily due to Jason Waltrup (currently General Sales Manager for DARCARS, Frederick), who was a salesman when we first started going there. We purchased four vehicles from Jason over the years and referred many family members and friends to him. We were thrilled when he started working for DARCARS! In the past year, Jason helped us to purchase our 2008 Lexus IS250 and 2008 Toyota FJ Cruiser. In addition to continuing to work with many friends and family for their vehicle needs. The two Jasons, as we call them, are a terrific team who have our trust and confidence and will keep us coming back to DARCARS, Frederick. Sincerely, Sharon and John Rutherford More