DARCARS Toyota of Frederick

Botched routine maintenance - twice I have been bringing my car here for service for years. It used to be good and the staff was thorough and nice. But on two occasions now, I have had I have been bringing my car here for service for years. It used to be good and the staff was thorough and nice. But on two occasions now, I have had to return because there were mistakes made during routine maintenance. This last time, there were two things wrong with my car after service that were fine beforehand. When I bright it back, the staff was unapologetic and barely acknowledged their errors. Since the mechanics botch routine maintenance, they shouldn't be trusted. More

Outstanding Customer service Joe Newman is by far, the best salesman, I have had in purchasing a car. I would definitely go through him in all future purchases. He's very dedicat Joe Newman is by far, the best salesman, I have had in purchasing a car. I would definitely go through him in all future purchases. He's very dedicated to making sure we leave satisfied. More

Great Buying Experience My wife and I purchased a new Toyota Sienna from DARCARS Frederick on Memorial Day. It was our second time buying from this dealership and it was a g My wife and I purchased a new Toyota Sienna from DARCARS Frederick on Memorial Day. It was our second time buying from this dealership and it was a great experience, just as the first one was a few years ago. We had already test-driven the vehicle and shopped around on price beforehand and found that DARCARS Frederick offered us the best price. Our salesperson was Brett Triplett, and we very much enjoyed working with him. Even though the dealership was very busy the day we were there, he took a good bit of time to talk with us and explain features of the vehicle as well as giving us a chance to take a final test-drive. He clearly wanted to make sure we were satisfied and got the specific vehicle with the color and options we wanted. He was laid back and friendly and not pushy at all, although it helped that we had already agreed on a price over email before coming into the dealership. Brett was also very quick and helpful in responding to a question I asked him the next day relating to information needed for insurance on the vehicle, so we appreciated the fact his customer service didn't end once he had made the sale. The finance manager we worked with was Jeff Gaskins, and the thing we appreciated most about him was that he was not pushy about trying to force us into buying an extended warranty and other extras that we did not want. He offered us all of those things but did not pressure us to buy them when we said no. (That was our biggest complaint from our previous purchase at this dealership a few years ago.) My only complaint about the whole buying process was that we spent a very long time waiting between finalizing the purchase details and meeting with the finance manager, but we recognize that it was a very busy sales day for the dealership and we appreciated that they provided us with lunch (Memorial Day cookout) while we were waiting. Overall, after two buying experiences, I have a very positive overall opinion of this dealership. They offer very competitive prices and their people offer great service and treat customers with integrity and respect. I'd definitely recommend this dealership to others. More

Quick and easy Came in and was able to test drive the car I wanted right away. It was already parked in front of the building and it was the exact one I found online Came in and was able to test drive the car I wanted right away. It was already parked in front of the building and it was the exact one I found online. I came on a very busy holiday weekend, so I had to wait a little longer than if I had come on a normal day. More

Great no pressure first car buying experience! We recently purchased our first new car from Darcars and it was a great experience. We didn't expect to buy the car right away but Brett was so helpfu We recently purchased our first new car from Darcars and it was a great experience. We didn't expect to buy the car right away but Brett was so helpful and nice that we decided to buy that day. We bought the car through the costco car buying program and it was a no hassle experience and we are very happy with our new car. Thumbs up for Brett, he talked to you like a close friend rather than a distant salesman. That made us really comfortable! More

5 CARS AND COUNTING We have bought from DarCars since 2004 a Corolla,Tacoma,Rav 4 and now a ForeRunner.I consider this dealership the one stop shop for our new Toyotas.F We have bought from DarCars since 2004 a Corolla,Tacoma,Rav 4 and now a ForeRunner.I consider this dealership the one stop shop for our new Toyotas.From sales to service they aim to please beyond the initial purchase. Knowledgeable salesman, Joe Newman was no nonsense and forthright just what we have come to expect from DARCARS, another reason for returning.......... consistency! More

Stopped into service without appointment We were traveling through Frederick and our engine light indictor came on. We were loaded down with a car top carrier, bikes, two kids and a dog. We s We were traveling through Frederick and our engine light indictor came on. We were loaded down with a car top carrier, bikes, two kids and a dog. We searched for the nearest Toyota dealership and found them. The employees at DARCARS took care of us right away and assessed the issue and reassured us. Did I mention this was a holiday weekend? Can't tell you how much we appreciate the kindness and professionalism of your service department for us, out-of-towners! More

Best Salesman Brett Triplett made the purchase of my new car very easy and a pleasant experience. He is by far the best salesperson that I have dealt with when pu Brett Triplett made the purchase of my new car very easy and a pleasant experience. He is by far the best salesperson that I have dealt with when purchasing a new car. More

Awesome first buying experience I recently purchased my very first new car and was extremely happy with the experience. I didn't feel pressured into buying anything, and I will defin I recently purchased my very first new car and was extremely happy with the experience. I didn't feel pressured into buying anything, and I will definitely recommend Brett and Darcars to someone who is looking to buy a new car! I checked out a few other dealerships, but was so impressed with this one that that's what I went with. More

Tried to get me everything I wanted, left satisfied. They didn't have what I wanted on the lot, but it was there and ready with in an hour, this my fifth or sixth tacoma from darcars, will continue to go They didn't have what I wanted on the lot, but it was there and ready with in an hour, this my fifth or sixth tacoma from darcars, will continue to go back. More