DARCARS Toyota of Frederick

How To Solve Problems And Influence Customers Long story short, I was having a challenge with Darcars in an effort to secure a new vehicle. I am a long time customer and gave the team the chance t Long story short, I was having a challenge with Darcars in an effort to secure a new vehicle. I am a long time customer and gave the team the chance to fix the issue. They succeeded - with flying colors. From working out the finances, to driving the car to my place of business, to filling out the paperwork on my own conference table to taking my return vehicle back, the Darcars team did exactly what I expected them to do - make it right and keep a happy customer. Thanks to everyone at Darcars for a job well done. The only negative is that now I am going to have to buy XM - my life has changed forever. More

Great Experience I had done most of my research on the RAV4 before I got to the dealership, so I really wanted a quick and easy car buying experience when I went to DA I had done most of my research on the RAV4 before I got to the dealership, so I really wanted a quick and easy car buying experience when I went to DARCARS. I was able to meet with Brett, test drive the RAV4, and buy my car all within hours of contacting him. He made the car buying experience seamless and painless. He was very knowledgeable about the vehicle and about the warranty packages. I would highly recommend him to anyone looking for a new Toyota! More

Totally exceptional Chris, Daniel, and Herb made my new 2016 4Runner purchase the best buying experience I have ever had when buying a new car. From the salesman to the m Chris, Daniel, and Herb made my new 2016 4Runner purchase the best buying experience I have ever had when buying a new car. From the salesman to the manager to the finance office was truly exceptional service. The commitment to customer care and the ease of the purchase will bring me back to DarCars Frederick Toyota when I am ready for another purchase. Never have I met a more committed group of individuals that value customer service and truly know how to make sure that your there number 1 priority More

Awesome experience!! Ernie helped me with my new Toyota Rav 4 LE. He is very friendly, welcoming, and knowledgeable about the cars. Whenever I have questions I give him a Ernie helped me with my new Toyota Rav 4 LE. He is very friendly, welcoming, and knowledgeable about the cars. Whenever I have questions I give him a call and he never refuses to help me. I can always stop by Darcars and he is always willing to help me out. I would definitely recommend my friends and family to see him if they are deciding to buy a new car. I am so happy I did business with them and Ernie was my sales person. He was not pushy regarding the sale and was very understanding with what so ever decision I made! Thank you Ernie and I bet you're an asset to the company. :) More

Great Experience at Darcars Toyota of Frederick RT 85 I would like to tell everyone about my nice experience with Darcars Toyota Buckeystown Pike, Frederick Maryland. They went beyond the call of duty. I I would like to tell everyone about my nice experience with Darcars Toyota Buckeystown Pike, Frederick Maryland. They went beyond the call of duty. It was a blessing that they allowed me the privilege to lease a new Toyota Corolla with the option to buy. It was an experience I thought I never would have again, because I live on a fixed income. It was a blessing to drive a new car again !! Emmett Russ helped me after Lavenia, the first sales person was not able to do so. He took a special care in me even using kit gloves to clean my car and transfer tags. He took my tags off my old car and helped get my other belongings out my car that I needed and also had the car washed to drive it off the parking lot. The finance officer, Jeff Gaskins negotiated with the the new cars sales managers until I was satisfied with a payment I could afford. Kevin Ignasiak and Herb Ray help answered the extra questions I had and helped me set up blue tooth equipment in the car. Jeff told me all the payment options and was patient with me as I pick out the choose of tags. It took two times for me to decide but they continued to discuss with me any questions I wanted answered, The Sales managers helped in the way they could. My old car was used as a down payment. I really feel fortunate because I thought I would never get to have a brand car with the help of God the creator of everything. I thought they deserved these special words of thanks . Cynthia Dotson More

Hit a deer and totalled my car. Luckily, I was unhurt. I have dealt with this dealership for years. They have always treated me right. I have known Ernie for years. I trust him. Luckily, I was unhurt. I have dealt with this dealership for years. They have always treated me right. I have known Ernie for years. I trust him. I hit the deer Thursday. Drove away with a Prius C on Monday. Darcars and Ernie made a horrible situation a lot easier to get through. Thanks. This is my second purchase from this dealership. More

Nice car buying experience. Emmett is very good. He answered all my questions Everyone I came in contact with at Darcars of Frederick were easy going and made the whole experien Emmett is very good. He answered all my questions Everyone I came in contact with at Darcars of Frederick were easy going and made the whole experience pleasant. This is my first new car. Nice people. More