DARCARS Toyota of Silver Spring

Bought a 4 runner in January of 2024, worst experience ever. Nothing but terrible service and promises not kept all the way around. Screwed up my financing multiple times resulting in my car getting repos ever. Nothing but terrible service and promises not kept all the way around. Screwed up my financing multiple times resulting in my car getting repossessed cause they messed up the paperwork. Tons of unanswered calls or callbacks days or weeks after. Cole the sales manager was the only good one I dealt with. The general manager Selorm I had to chase down for months to get things straight, more times I can count was promised a call back in a day or so then hear back a week or so later. Awful all the way around. And they throw me a 750 credit to get some work done and a few free oil changes. This place cost me so much time and money if I could go less than a 1 star I would. This is the silver spring location stay away. More

Took my GR86 to the first check-up and when I got the next check up I was told that they stripped the drain plug. This dealership does not care about your vehicle. Or YOU! Goo elsewhere! next check up I was told that they stripped the drain plug. This dealership does not care about your vehicle. Or YOU! Goo elsewhere! More

Bought my car from here and didn't get my plates and registration for over 3 months, called to ask and discovered a bill for almost $1000 because they short charged me on sales tax and expected me to pa registration for over 3 months, called to ask and discovered a bill for almost $1000 because they short charged me on sales tax and expected me to pay this without any compensation for my time or their own inaccuracy in estimation, let alone lack of informing me via phone call, email, or letter. Poor service and even worse financial business practices. More

Don't service your car here. Went to service my car and scheduled the minimum cost of 80 dollars. When I got there I was told there was no service for 80 bucks. I ended up gettin Went to service my car and scheduled the minimum cost of 80 dollars. When I got there I was told there was no service for 80 bucks. I ended up getting a minimum quote of 370 dollars for a car that I bought 7 months ago. More

Would never recommend buying a car from this dealership! My son found the vehicle he wanted at this dealership. Before we left Richmond and drove 3 hours he spoke to the dealership and got fina dealership! My son found the vehicle he wanted at this dealership. Before we left Richmond and drove 3 hours he spoke to the dealership and got financing set up before leaving Myself and my son talked to the used car manager several times before leaving Richmond. I explained that wanted to make sure everything would be ready to go (car included-the car was not completed upon arrival or departure of the dealership -the fee of the car included dar cars assurance and nothing was applied to the car and certainly not driving 6 hours round trip to get it done ) so we could test drive then sign papers and leave. We were assured that was the case. After the drive we arrived and asked for the manager Someone pointed to a man that was speaking very loudly to a customer. He asked us to go take a seat. I texted the sales rep and no response. Someone did find her and sent her to us She gave my son the keys to the car for a test drive … not once showed him anything about the car or discussed the car with him (he was buying a Supra which is a bit different than a typical Toyota ). After the test drive we waited over 3 hours to get into financing dept. nobody could seem to explain why. During this time we found out the manager left after his loud conversation with a customer (didn’t find this out until I texted him asking what was going on as we needed to leave ) Finally got into financing and signed the paperwork and they handed the keys and we were told good bye ! No going over the car or doing /going over a delivery checklist NOTHING ! Now fast forward 5 weeks later … we’ve been trying to find where our permanent Va plates would be received (after several emails to financing and no response ). Also text messages to manager and sales rep went unanswered. I reached out to the GM. He apologized via email. It then took yet another email to the Dar cars owners , ceo , customer relations and GM before any response to the plates (which temp tags expiring in 8-10 days ). Then on wed 2/14/24 were told they had the plates and would overnight with signature required. My son waited at home all day for the plates. Then got an email (after we asked when the plates would arrive ) saying they were sent out th for Fri arrival ! Now TWO FULL DAYS OF NOT WORKING waiting at home for plates ! Think twice before you buy from this dealership. More

It was a dealership that seemed to have it together. Only issue was waiting on finance people to sign the papers. Only issue was waiting on finance people to sign the papers. More