Do not shop here unless they are the only place state-wide that has your vehicle in stock. Even then I would still be weary. Your customer experience here is PURELY secondary, if even considered, at all. I set up a test drive with Tyshea, I made the Appointment for the next day at 3 pm. i arrived and for some reason she wasn't in and there was no record of my appointment for the other employees to look up. An employee named Mansoor attempted to help me, while he did eventually get me in the test drive, he seemed more bothered that I interrupted his fraternizing that was happening between him and another employee just past the main glass doors. As I attempted to show him the stock number for the vehicle so he could look it up, he grabbed my phone and started scrolling through to see more information. not only does this violate my privacy... who grabs someone else phone in the middle of a pandemic like its OK??? Immune compromised people like myself, please be weary!!!
If the issues ended there, everything would still be relatively ok. despite their lack of social distancing and massive cross contamination issues, i was still willing to go through with my purchase. Unfortunately there is no way for you to get any information without being lied to and without having to follow up with them at EVERY SINGLE STEP OF THE WAY.
If they say they will call you back at 2, expect them to NOT CALL until well past 5 or 6, assuming they call at all. There was 2 days of this kind of behavior. After repeated 1 hour holds on the phone, their excuses run along the lines of -i was just looking for your number to call you - or - a customer walked in... as if there aren't 20+ associates available, and as if you aren't an important customer because - per their suggestion, you try to do the paperwork over the phone.
So not only do you need to follow up on them every step of the way, but you're also treated in a condescending manner by the General sales manager(Mr. Selorm Tsegah) due to garnishing a lower income than your previous years due to covid. That lowered income - was still clearly enough to cover the cost of very low monthly payment i was looking at.
IF THAT ISN'T ENOUGH - and you really want to experience the full disfuntionality of Darcars Toyota in silver spring... JUST WAIT UNTIL YOU GET TO FINANCING.
Not only will they make repeated hard inquiries on your credit report nonchalantly and without Informing you of whats happening, they will also tell you different things to suit their agendas at the moment.(4 hard inquires total) From telling me the bank requested a 3k$ deposit - to them telling me they haven't even contacted the banks yet ( all verifiable by email correspondence ) You will absolutely have multiple HARD INQUIRIES placed on your credit report. for a Simple car loan where i could have came in with a deposit, they made it an absolute nightmare without even verifying ANYTHING with the banks - and they were quoting ridiculous 22-24% APR loans. they kept referencing some random arbitrary monthly payment amount that they were trying to keep me under - but they couldn't tell me what that amount was, and they couldn't tell me the variances based on loan term length/APR etc.
It is simply so unorganized that its clear the people I was involved with have absolutely no interest in doing business, or selling any car thats not high price & new so they can make the highest commission , bank on the financing to bring in money, and do the least amount of work possible. Used vehicles here are simply not worth their time, so it seems. these people just want to clock in and out - pushing a few papers and knowing ANY details about the cars on their lot is completely not part of what they consider to be their jobs. Buying from here feels like they're doing YOU a favor, and you'll have to chase them just to get anything done. PLEASE, if you have any self respect for your mental wellbeing and having a pleasant experience you'll consider any and all other options, including just walking everywhere before coming to Darcars Toyota.