DARCARS Toyota of Silver Spring

Daniel Tulloch is the epitome of unprofessionalism Just a few encounters with this representative (Daniel Tulloch) and it was a few encounters too many. Extremely unprofessional. He did not appear to b Just a few encounters with this representative (Daniel Tulloch) and it was a few encounters too many. Extremely unprofessional. He did not appear to be very competent. Speaks and communicates very poorly, borderline illiterate. More

Dishonest salesman, terrible experience--stay away I messaged this dealership about a 2016 Corolla (VIN: 2T1BURHE2GC568249). It had only 18,237 miles on it and was selling for $11,900. Clearly, it was I messaged this dealership about a 2016 Corolla (VIN: 2T1BURHE2GC568249). It had only 18,237 miles on it and was selling for $11,900. Clearly, it was a great deal so I messaged them about it. I got an e-mail and phone call from the salesman the next day (Steve Wyatt). Given the rapid response, my impression of Darcars at this point was good. Unfortunately, the price was out of my budget--yes, on paper it was a good deal, but I knew that after taxes and miscellaneous "processing fees" it would quickly become unaffordable for me. Moreover, the round-trip journey to the dealership would have taken 2+ hours, and given my profession I did not have that kind of time to window shop, not even on the weekends. I decided to call Steve and see if he would be willing to budge on the price. As you would expect, he refused. I explained my situation to him and he again refused to budge. Fair enough; the car's a good deal and people need to make a living. Now here's the part that really gets to me. Steve said he would talk to his superiors about the car and any similar cars that might meet my budget. When I heard back from him, he said the car (2016 Corolla) had already been sold. At this point I was skeptical. The car had been on the market for 72 days and had been lowered $3000 in total since its initial listing. Clearly, it was having trouble selling. For it to have been sold within the few hours between my initial contact with Steve and his return call was highly suspicious. Furthermore, the listing was still on the internet. Now there's more to this story...the next day, I got a call back from Steve's superior about the car. He left a voicemail and didn't say anything specific, so I called him back, only to be told AGAIN that the car was sold. I was very confused but I knew something was fishy. The listing was still on the internet, so I messaged Darcars again to check the availability of the car and...voila! I was told by the representative that the car was still available. The car was still listed for at least a FULL WEEK after I was told explicitly by Steve that the car had been sold. Now, I don't know why Darcars would lie to me, since they were clearly having trouble getting rid of the car and turning away customers like that is equivalent to shooting yourself in the foot and slamming it with a sledgehammer to make sure it's really broken, but what I can say is that a dealership that has the gall to blatantly lie about what they are willing to sell does not deserve my patronage or yours. Take your money elsewhere--don't waste your time and money at Darcars Toyota of Silver Spring. More

Mal servicio Just to say that until now no one communicates with me about the problem of my car that incidentally now has more problems, a penalty to buy in places Just to say that until now no one communicates with me about the problem of my car that incidentally now has more problems, a penalty to buy in places like this where the customer is not given due attention More

Good, but beware of the Title & Tag Department Everything else was good, but beware of the Title & Tag Department. I asked them to please transfer my old plates to the new car, and to handle that t Everything else was good, but beware of the Title & Tag Department. I asked them to please transfer my old plates to the new car, and to handle that transaction with the DMV, which I am sure they do every day. However, they ignored this and just got me a different set of new plates instead. Either that department messed up, or they have communications wires crossed between Sales and that department. It's minor but it's irritating. Just watch out for this and try to get written documentation of your intentions so they cannot claim they didn't know. The great thing about DARCARS is that they handle Costco Auto Program customers in bulk, so they are used to selling you a car without over-glitzing you with features and add-ons that you don't need, and you don't have to sit through some stupid "negotiations" process. This is very refreshing. Just be sure to only contact one of the sales reps that Costco recommends. If some other sales person tries to collar you instead, just ignore them. I had a non-recommended sales rep try to steal my business away from one of the trained Costco reps, which is not approved by either Costco or the dealer, which would not at all have guaranteed me getting all the deals Costco gives you. So just be careful and call the Costco Auto Program number if you are unsure at any point in the process. More

my first experience with them was horrible I was looking to get my first car on my 23rd birthday and did not really know what I wanted but I was looking for a solid car in my budget price .Aft I was looking to get my first car on my 23rd birthday and did not really know what I wanted but I was looking for a solid car in my budget price .After looking for several weeks , I fell in love with the 2015 Corolla and 2015 Camry . I went to multiple dealers and test drove multiple cars . I was about to get a Camry with 32000 miles from Toyota Darcars of Silver Spring but JUST because of the service I received there I kept looking elsewhere and eventually purchased it from a different dealer. good thing for me is I got a better deal . anyway let's talk about DARCARS : the first time I went there i test drove a corolla . I loved the outside but the inside was too small for me I asked the salesperson to test drive a Camry and i told her my budget . she said with that you should just go with the corolla . i insisted . she looked online and told me they had a Camry for about $2000 above my budget and that it was the only thing i could afford . i said okay . I drove and loved the Camry and said I would let her know my decision by the next day . when i went home i looked up their website and surprise ! they had the same Camry i drove for 10.000 less miles and it was for the same price !!! i called and told the salesperson that she pretended she did not know and i said i would like to go with that specific car but because i had to work that day , i would come the next day to test drive it . she said she would need me to put down a deposit to hold the car for me. LOLL I was gonna come the NEXT day . anyway she sent me a credit card authorization form to get the deposit . When i went there to test drive the car i saw online , she wanted me to take it home . i did not have insurance yet . she told me if I did not come the next day she would sell the car and that her manager told her to not hold the car for me . i really like that car( it had some really big scratches) and even when i tried to get a discount . everything coming out of her mouth was straight NO ! 2 days after I go to their website and guess what ? THEY ADDED $1000 ON TOP OF THE ORIGINAL CAR PRICE . LOL!!!! Anyway i told her i wanted my deposit back . she said OK she was not at work and would process the refund the next day. I work in a hotel and handle payments so i know it takes some time for the money to reflect back on my card . I waited 10 days and nothing on my card FROM DARCARS. When I called to talk to someone in accounting , they told me they never received any paperwork to initiate the refund and they would talk to the salesperson then process the refund i said OK . i called back to see if there was anyway way to get the refund done that same day . the Ethiopian lady that picked up the phone put me on wait for 10 minutes after recognizing my voice . she comes back to me and ask : who are you holding FOR ? LOOOL REALLY ? I SAID ACCOUNTING . she puts me back on hold for 5 minutes i hanged up and called back and said please don't make me wait 15 min again just to talk to accounting . i finally got my money back after going back and forth with them . i work in hospitality and know when there are days when things go wrongs but please DARCARS ... other than than AHMADOU BAH guy i talked to when i came there . EVERYBODY ELSE WAS REALLY BAD. DO YOU LOOK AT PEOPLE FACES TO DECIDE HOW TO TREAT THEM . LOSING ME MIGHT BE NOTHING TO YOU AS YOU ARE A BIG COMPANY WITH MONEY BUT LET ME TELL YOU, REPUTATION IS A REALLY BIG KEY AND SOME OF THE PEOPLE WORKING FOR YOU ARE BRINGING YOU DOWN ! ps: English is not my first language . sorry for all the mistakes . :) More

Dissrespectful salesman My salesman Wesley was extremely rude and dissrectful after the sale when it can to getting my tags he refused to help clear up HIS mistake What this My salesman Wesley was extremely rude and dissrectful after the sale when it can to getting my tags he refused to help clear up HIS mistake What this guy very very unprofessional!!!!! I will have to get my registration and tags myself through Mva because of his mistake and down right rudeness and poor behavior!!!!!buyer please beware More

Mal servicio Compre un carro nuevo hace 4 meses y me esta fallando,cuando lo llevo a chequeo me dicen que es error de computadora y luego me falla de nuevo Compre un carro nuevo hace 4 meses y me esta fallando,cuando lo llevo a chequeo me dicen que es error de computadora y luego me falla de nuevo More

excellent service and service advisor! bought my toyota camry from this dealership and i have always received impeccable service whenever i have brought my car in to be checked. i usually d bought my toyota camry from this dealership and i have always received impeccable service whenever i have brought my car in to be checked. i usually deal with service advisor shawn reynolds and i have to say he is the best by far i have worked with. he is always pleasant and attentive to ensuring i get the service i brought my car in for. even when i brought in my rav 4 for concerns i had with my car, he ensured i was satisfied before i left. because of his behavior and pleasant customer service skills i will continue bringing my car to darcars. also i usually have contact with dennis martin first when i bring my car in and he has never been unpleasant for a day. i think what is so great about this dealership is that they have 2 very pleasant staff in shawn reynolds and dennis martin. i highly recommend this service department. compared to the toyota dealership in bowie, darcars of silver spring is the best. More

Beware don't get conned by them Don't buy a car from this dealer because they have extremely poor sales techniques especially if you are poor with calculation. Their Manager includin Don't buy a car from this dealer because they have extremely poor sales techniques especially if you are poor with calculation. Their Manager including sales and finance, will cheat you if you don't check the invoice and will offer you extra protection without appropriate annual cost. We have already reported to Toyota headquarter for their poor sales techniques. Don't get conned by them. More

Good customer service Jose was wonderful. He was able to help me understand the type of work that my car would need and made me feel comfortable with having my car service Jose was wonderful. He was able to help me understand the type of work that my car would need and made me feel comfortable with having my car serviced there. More