DARCARS Toyota of Silver Spring

Excellent service!!! Frustrated by another dealer on the day, I visited the darcars website, saw a car I liked and called in. I spoke with Momar, he gave me all the necess Frustrated by another dealer on the day, I visited the darcars website, saw a car I liked and called in. I spoke with Momar, he gave me all the necessary information over the phone and invited me for a test drive. He further showed me some other options I did not know of. Price was outside my expectation but he explained without a feel of aggressive sales. Within a short period, I had bought a car with full satisfaction. Several times after my purchase, he followed up to address any questions or issued I may have both on phone and in email. He has been very friendly and responsive in this experience and I have no doubts he is same to all his customers. I will recommend darcars and Momar Jarlo on any day. More

Excellent service From the moment we went to this location to driving home with the Toyota Corolla 2014 (certified used but looks very new) Momar Jarlo, who was our sal From the moment we went to this location to driving home with the Toyota Corolla 2014 (certified used but looks very new) Momar Jarlo, who was our salesman was very helpful and had excellent customer service. He was awesome and very knowledgeable. He made the entire buying process very easy. More

Service Manager Brought our highlander in for service for a scheduled appointment for 1045 on 16 July. Came back at 1300 and David Misoi insisted our vehicle was in Brought our highlander in for service for a scheduled appointment for 1045 on 16 July. Came back at 1300 and David Misoi insisted our vehicle was in the shop and being worked on when it was clearly sitting outside where we left it at 1050. I went to the Service manager. Amir Gasmey who wouldn't even take the time to look away from his computer to look at me while I questioned if he could find out why our car had not been worked in yet. Who in the xxxx runs a SERVICE department ....which deals with customers........duh..... Customer SERVICE and doesn't even treat people with respect??????????? This is the 1st time in our 7 years we have received such horrible service. David explained the issue and we understand it was not his fault.... But the customer service manager needs to be trained in customer service. More

No follow up at all I regrets that I recommend and 5 of my friends bought a car from this very bad dealership which I never recommend for no one again , they don't care I regrets that I recommend and 5 of my friends bought a car from this very bad dealership which I never recommend for no one again , they don't care about their customers after they sold a car which is very bad customer service they don't follow up for my new tag where ever it takes and don't paid of for my trade in car More

Highly Recommend!!! My recent car buying experience from DARCARS Toyota Scion Silver Spring was awesome thanks to their staff! The car salesman that I worked with, Steve My recent car buying experience from DARCARS Toyota Scion Silver Spring was awesome thanks to their staff! The car salesman that I worked with, Steven Wyatt, was BEYOND patient with me during the process and I am very thankful for how responsive, helpful and kind he was. Likewise their team of financial managers are very responsive, patient and helpful. The financial manager, Kadeem Rogers, who assisted with the purchase of my car answered all of my questions throughly and made the car buying process very easy. I will definitely refer anyone I know looking to buy a car to Steve and Kadeem at DARCARS in Silver Spring! Thanks so much for everything!! More

Comfortable and intelligently performed Sales lady, Desiree Martin, distinguished herself as personable and quelled any concerns regarding my best interests. She processed my lease in such a Sales lady, Desiree Martin, distinguished herself as personable and quelled any concerns regarding my best interests. She processed my lease in such a way as to convey that I had value and that the foremost concern was the importance of the customer. I think very highly of her intelligence and would recommend her. More

Just Awesome! A big thanks to Alex. He was very helpful and profesional. Very personable and really made the experience great. We are very pleased with our vehicle A big thanks to Alex. He was very helpful and profesional. Very personable and really made the experience great. We are very pleased with our vehicle and wanted to say "Thank you!" Would definitely refer Alex Klopouh to anyone looking for a vehicle. More

Amazingly Satisfied Let me start by I hate buying cars, I don't like the process, how long it can take and hate being sold. Jordan Jenkins did none of those, and stil Let me start by I hate buying cars, I don't like the process, how long it can take and hate being sold. Jordan Jenkins did none of those, and still was able to "sell" me on a used car. He greeted me with a smile that was warm and welcoming. He dressed very sharp, and he stood out amongst the rest of the sales force. His used his charm and friendliness to calm me and make me feel more at ease. I let know what I was looking for in a car and 2 were shown to me. He did his work to make sure I stayed within my budget that I had available, as well as making sure that it was a car that was reliable. I have a daughter and the last thing I need is a car that needs a lot of work done. He went above and beyond what I have ever seen in a salesman in the car industry before. He joked with me, got to try to know who I am so to make sure the experience wasn't just a "sales for me. His customer service was impeccable. He sagged on top of everything from the car being inspected, cleaned and detailed, test drive, fianance, to finalizing the sale. On his day off he made sure after the sale I was still 1000% happy with the deal and the car. I could give his service more than expecptional. Thank you Jordan for making the car buying experience far exceed my Initial feelings. And yes IM VER VERY SATISFIED More

horrible customer service experience I purchased my vehicle months ago and I've emailed many times and called many times trying to get information on my extended warranty. No one ever ret I purchased my vehicle months ago and I've emailed many times and called many times trying to get information on my extended warranty. No one ever returns calls, their customer service puts you on hold for a very long time just to ask you to leave a message that no one ever returns. Take your business elsewhere. I rather have paid more money for the vehicle I bought, but by saving a few dollars, I have to take a trip to Silver Spring and deal with these people every time I have a simple question or issue with my car. Will not be buying from here again.The Used Car manager rather have a cigarette on at the front of the dealership and make me wait an extra 10 - 15 minutes, than offer customer service. Says a lot about a dealership. Erick Cruz. More

Used Car Purchase! Very Friendly! They are able to understand you, help you find the best car! Got my daughters first car Toyota Corolla 2014! Thanks to Jordan Jenkins! Very Friendly! They are able to understand you, help you find the best car! Got my daughters first car Toyota Corolla 2014! Thanks to Jordan Jenkins! Awesome sales person and his rating is more than a 5 star More