DARCARS Toyota of Silver Spring

TERRIBLE CUSTOMER SERVICE! EVER!!!! No one there to help you when you walk in the door. Extremely unorganized, just the worse experience I've ever had at a dealership. When you you call No one there to help you when you walk in the door. Extremely unorganized, just the worse experience I've ever had at a dealership. When you you call to set up an appt the representatives barely know what the xxxx they are talking about. I never even had my car serviced, that's how bad the service was. More

Best Experience I would like to thanks Mr. Kourosh Safaieh, Mr. Abbas Beik, and the last but not the least Mr. Wahab Lodin from bottom of my heart for the great help I would like to thanks Mr. Kourosh Safaieh, Mr. Abbas Beik, and the last but not the least Mr. Wahab Lodin from bottom of my heart for the great help and assistance they provide. I just bought a 2016 Toyota Corolla S Plus with an amazing price, and package, overall I would say this was the most wonderful experience of trade I had, heard and saw in my life. I will definitely recommend and suggest my friends and family to quote from anywhere they wish but buy from Darcars Toyota, only if they want, best price, best services, and best customer care. I would also want to thanks Mr. Mehdi and Dennis. More

Meet and exceed expectation I have been a customer of Darcars Toyota of Silver Spring since 2012 and I have purchased and leased 3 cars since. I've always had very good experienc I have been a customer of Darcars Toyota of Silver Spring since 2012 and I have purchased and leased 3 cars since. I've always had very good experience with the sales process and it had been made hassle free for me. The Sales Manager Abbas makes deal making a breeze and Kourosh is a fantastic sales rep with great customer service. I will definitely buy from them again. More

Bought new rav4 We traded in our Tacoma for a new rav4. The salesman kourosh was fantastic. Couldn't be happier. Will come back here for my next car. We traded in our Tacoma for a new rav4. The salesman kourosh was fantastic. Couldn't be happier. Will come back here for my next car. More

great! We wanted to get a lightly used minivan for our growing family. This Darcars has a good sized inventory, the place is clean and well kept, but the bes We wanted to get a lightly used minivan for our growing family. This Darcars has a good sized inventory, the place is clean and well kept, but the best of all was the person who helped us get a great deal: Desirea! She was so polite and helpful. She picked out the best vans that fit our budget and criteria and showed them to us. We were so impressed with her first pick that that was the one we went with. I mean 9000 miles, 1 year old Toyota Sienna for 26k (closing costs, taxes, registration... all that included!). It still had 6 years left of its original warranty and a spotless carfax! Desirea cares as much about your new (used) car as you do. She helped us check over the vehicle to be sure everything was working, she even helped us test out the bluetooth capabilities. If you are looking for a good used car, go to Desirea. You won't be disappointed! More

Mixed Bag. Not the best, but certainly not the worst While everyone I experienced was nice, professionalism, attention to detail and customer service were seriously lacking. There are lots of small nuanc While everyone I experienced was nice, professionalism, attention to detail and customer service were seriously lacking. There are lots of small nuances that made my purchasing a car here less pleasant than it should've been and I hope this is no indication of how the duration of my relationship with this dealership will be with the platinum extended warranty I purchased. I explained before coming in that I have a disability and everyone was very considerate of that. After the test drive I'd pointed out that there was some debris on the dash of the car, Brandon assured me the car would be cleaned. I also let them know I came alone, so I'd need someone to follow me home w/the new car. I was told "no problem" After spending around 2 hrs in finance, Brandon handed me one key and one key fob, informed me "the guy in service" who was going to ride along left, and there was no one else to assist, but he could deliver the car tomorrow. That didn't work for me. I made a few calls and left the dealership to pick up a family member who COULD help drive my old car home. As I was walking out I asked about the second key that normally comes with (even used) cars. He said he had to check on it. When I got in the car, there was less than half a tank of gas, and the debris (along with a few other minor stains I hadn’t on the rear seat) was still there. During my ride home I called Brandon who told me they'd put gas in the car and have it detailed when I got back; when I returned Brandon was gone. Another sales rep met me outside and handed me a slip of paper and told me to go to the Sunoco and get $15 dollars’ worth of gas and bring the receipt back. I asked about having the car detailed, he said he didn't know anything about that and I could talk to Brandon ... TOMORROW... I won't drag this review out with the other disappointing events that happened when I had to call to follow up the next afternoon. Sadly, let's just say if their professionalism matched their friendliness this would be a five-star review. More

Solid experience Seek out Tom Kim or Jordan Jenkins. Both of them were amazing and made the whole process of purchasing my vehicle smooth and easy. Since Tom was unabl Seek out Tom Kim or Jordan Jenkins. Both of them were amazing and made the whole process of purchasing my vehicle smooth and easy. Since Tom was unable to find the car I was looking for, he referred to Jordan Jenkins from the used car department to see if he could find what I was looking for. The professionalism and customer service from both of them were outstanding. Highly recommend speaking with either of them if you're seeking a new or used vehicle from this location. More

Used to be ok, now, not so much As a Toyota dealer, you would think that the service department would know the vehicle service requirements better than the customer. Such is not the As a Toyota dealer, you would think that the service department would know the vehicle service requirements better than the customer. Such is not the case. My car was in for the 40K maintenance, everything was done as it should have been. I took it in for the 45K maintenance, and the service advisor started adding items to the list of required 45K maintenance that are not factory required, and are not Darcars recommended, including a 45K mile oil change... not required for my year/model. I explained to the service advisor... he seemed dumbfounded. More

Nice expirence darcars Overall good service little rush and pressure but overall darcars care about there customer. darcars will always help you and be there for there custo Overall good service little rush and pressure but overall darcars care about there customer. darcars will always help you and be there for there customers. Never just for the sale always put there customer first. I will and always reccommend this dealer to anyone in the DMV area. 5 star review. More