
DARCARS Toyota of Silver Spring
Silver Spring, MD
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The best decision I made I met with Jordan Jenkins at Darcars Toyota of Silver Spring and I have to say his professionalism paired with his charm made this the easiest decisio I met with Jordan Jenkins at Darcars Toyota of Silver Spring and I have to say his professionalism paired with his charm made this the easiest decision i've made in purchasing a car. The process was pain free and easy. Mr. Medina at financing was so kind and easy to talk with, I loved my experience there. More
dont believe in their guarantees and promises Please do not buy from this dealership. I just bought a brand new Avalon 3 months ago. I was almost killed when driving on the beltway, the entire t Please do not buy from this dealership. I just bought a brand new Avalon 3 months ago. I was almost killed when driving on the beltway, the entire tire wall tore off one of the wheels. So you think that the tire would be covered, as i know i did not hit anything, but the service manager made sure to come up with his own theory and hence not guarantee the tire. Hence i am out $300 for a tire not more than 3 months old. Just don't fall for all the crap about how things are warrantied or guaranteed. They will always find a way to squirm out of their pledges. More
happy with Darcars Toyota Let me start by saying that I am not an employee of Darcars though what I am writing might make you wonder…anyway, I am now approaching 6 months of ow Let me start by saying that I am not an employee of Darcars though what I am writing might make you wonder…anyway, I am now approaching 6 months of owning my new 2015 Corolla LE. I love it. My buying experience was quite enjoyable! I did a lot of research, then contacted several Toyota dealers via e-mail. From Darcars I was contacted by Wesley Barriteau. I knew that the 0nline posted price for Corolla LE was a good price (the online prices are usually good!), and I did not need financing nor did I want or need any of the “extras” that dealers like to add. So my several e-mails to Wesley included this info. He responded promptly and professionally. He paid attention to details. On the day when I was ready to sign the final papers, he even took me to the large lot and showed me several different colors, because he noticed that I had indicated that I was not completely sure about my first choice; I liked several colors. (and ended up sticking with first choice, Evergreen, and am quite happy). When I met with Rodney in finance, all went well. When I politely declined the extras, he simply went on to the next computer screen. There was none of the tedious high-pressure nonsense that often occurs. When I was on-site at the dealership, everyone seemed pleasant and helpful. Also, I’ll note that DARCARS keeps their online inventory totally up-to-date and clearly pay attention to this each day. This is quite unlike some other dealers, who list cars that are no longer for sale, and they hope you will come in and then they will try to sell you a different car. I saw this happen quite a bit with the other dealers; not so with DARCARS. I am coming up on my 5000-mile free oil change, it’s part of Toyota Care, and it is done at the dealership; so, we’ll see how that goes. But thus far, I am a happy Toyota owner! More
Professional Rod Durden is a personable, experienced, knowledgeable salesperson with integrity. I trade in my cars every three years and would not work with anyo Rod Durden is a personable, experienced, knowledgeable salesperson with integrity. I trade in my cars every three years and would not work with anyone else. He respects my time and understands that despite my husband being present, I make the decisions on my budget and what features I want in a car. I have found he is always efficient, professional, and committed to my getting my requirements met. Because of his personal style of graciousness combined with expertise, Rod makes this a very different kind of car buying experience. More
Fast, great experience! I brought my 2008 Mazda3 into the dealership for sale after making an appointment with Jordan. I searched for quotes from several locations, but Jorda I brought my 2008 Mazda3 into the dealership for sale after making an appointment with Jordan. I searched for quotes from several locations, but Jordan personally called to explain the process and inform me that this dealership would give me a great price. Once I got to the dealership, the process was very quick, I was very satisfied with the price I got for my car, and he made it a seamless experience. More
Mohammed is the best!!!! He really gave me a personal service from the start. Very friendly!!! Top notch quality service Please give this guy a raise or something!!! Will He really gave me a personal service from the start. Very friendly!!! Top notch quality service Please give this guy a raise or something!!! Will come back and look for this guy again for exceptional service!!! More
Outstanding sales experience! On behalf of our daughter, who was interested in purchasing a Corolla, we made a number of phone inquiries to various Toyota dealerships and had a num On behalf of our daughter, who was interested in purchasing a Corolla, we made a number of phone inquiries to various Toyota dealerships and had a number of quotes. We looked for a quote specifically for the special 0% 60-month loan plan. The last call we made was to Darcars Toyota in Silver Spring. When we presented our lowest quote to the sales person Luda, and asked if she could make a lower offer, she very politely referred us to her supervisor, Brian Daniele. Brian explained to us that our lowest quote was impossibly low and told us what he suspected - that the quote included the $750 rebate which, of course, was not offered if we chose the 0% loan. He also warned us against very low offers that included unspecified add-on packages. When we checked back with the previously contacted dealers, it proved that he was absolutely right. The offer he presented was the lowest legitimate offer we received. When my daughter arrived the next day to purchase the car, it was washed and ready, Luda and Brian could not have been more gracious, and even the loan processor did his best to expedite the paperwork. It was an excellent experience and we plan to visit Darcars next year when we buy a replacement for our 10 year old Corolla More
"Excellent Car Buying Experience with Amadou" and John Desou I bought my 2016 Toyota Corolla from DARCARS Silverspring. Amadou and John Desouza were excellent sales gentlemen I met. I am so happy about the way I bought my 2016 Toyota Corolla from DARCARS Silverspring. Amadou and John Desouza were excellent sales gentlemen I met. I am so happy about the way they communicate and I wish him good luck. More
New 2016 Toyota 4Runner I had a great experience buying my new 2016 Toyota 4Runner! Wesley Barriteau and Carlos R. Ccancce helped me find exactly what I was looking for and i I had a great experience buying my new 2016 Toyota 4Runner! Wesley Barriteau and Carlos R. Ccancce helped me find exactly what I was looking for and it was great buying experience. I would recommend Darcars Silver Spring, Wesley and Carlos to all my friends! More
Unhappy Customer My experience at Darcars has been a nightmare. First I was a assigned a new salesman, who made promises that he did not keep. One being that he will My experience at Darcars has been a nightmare. First I was a assigned a new salesman, who made promises that he did not keep. One being that he will turn in my tags, two he will give me a set of hubcaps (the car I bought had one hub cap missing. Now the MVA is after me for not turning the tags in. A sales manager intervened and the sales person was supposed to turn the tags in (guess it never happened). My experiences with service has been sub par. Long waits and my e-mail not being updated (after I gave them the correct e-mail on numerous occasions. Being promised to get call backs for recalls and the list goes on and on. Today was the icing on the cake when after a long wait, I witnessed the Director of Service, Amir, berate another employee within ear shot. Thanks Sam (Service assistant who helped me today) and the gentleman in sales (who explained to me how to deal with the MVA) for making it bearable More