DARCARS Toyota of Silver Spring

Jordan provided excellent customer service to us when we went to purchase a used car. Rather than pressuring us to buy one car or another, Jordan took us around the lot to see a variety of cars and was pat went to purchase a used car. Rather than pressuring us to buy one car or another, Jordan took us around the lot to see a variety of cars and was patient with our numerous questions and concerns. He was professional at all times, and demonstrated he was knowledgeable and experienced. Most importantly, Jordan was friendly at all times and showed he cared about the customer having the best deal possible. We left with a quality car within our price range and in accordance with the criteria for safety and reliability we were looking for. I would recommend to any friend or relative looking for a used car to to see Jordan at Darcars without hesitation! More

The "team" that my family and I dealt with at DARCARS Toyota was Abdullah Tabibi, Shahadatur Rahm, and Wahab Lodin. First of all, all 3 gentlemen are good with people, as I suppose having good DARCARS Toyota was Abdullah Tabibi, Shahadatur Rahm, and Wahab Lodin. First of all, all 3 gentlemen are good with people, as I suppose having good social skills is a requirement for the industry. Secondly, my purchasing experience was over a two-day period because I had my toddler with me. If you're in the market for a car, be prepared to spend not one or two hours but several hours buying the car, even if you know exactly which car it is. All I needed was a vehicle to drive back and forth to school with, and one that I could depend on, since my son would be in the backseat from time to time. While speaking with both my father and my brother, Mr Tabibi quickly found the best solution for my personal needs: leasing the vehicle. He made sure to have me print out my school transcript and not only simplified the process but made sure we were happy with our decision overall. There was no pushing or pressure at all. I can say the same about Mr Rahm. In fact, by the end of my purchasing experience here, I felt as if Mr Rahm was an uncle or part of the family, mainly because of his sincerely warm and laid back behavior. When I said I wanted a base model, no cruise control, no fancy radio or whatever, there was no second-guessing or pushing of different models. He answered every single one of each one of our questions (as I said, we were there as a family,we were in a rush, we were a tough crowd to please) and even made sure that I made use of the time spent waiting for Mr Lodin's paperwork by creating a service account for me and making my first appointment for the new car. He gave me a tour of the place including the service area and what was truly nice was how others at the dealership greeted me---it was very sincere. Big smiles, handshakes, and congrats---you would've thought I had just bought the ritziest model on their lot, OR that they were just geniunely happy with Toyotas and being a part of the Toyota family. Mr Lodin's paperwork process was as quick as it could possibly get and it still took a long time overall which is the only reason I gave the buying process 4 stars instead of 5. Otherwise, I was frowning and pouting and sighing because it was my son's bed time (why bring him there in the first place though, right?) and all of my immaturity was greeted with total professionalism and sincere interest in my well-being. We rushed everyone, all three people on the DARCARS Toyota team, and in return we really were met with patience, diligence, and a push to do everything to make sure we were happy with our purchase. I really look forward to taking my car in for its first service appointment. There's a children's play area in their waiting area that my son would probably want to go to right now if he had a say in the matter! Overall, I would recommend this dealership to anyone interested in purchasing a Toyota. We initially wanted to buy a Toyota-certified automobile but realized that the difference between a Toyota certified and new vehicle was only a few thousand dollars---and we ended up leasing anyway, which is not something we would've come up with on our own. Many thanks to Mr's Rahm, Tabibi and Lodin on making sure my needs were met. The car is far beyond what I needed, and I am very happy with the purchase. This is actually the first review I have ever written for any product or service I have bought---so hopefully that should show you how pleased I personally am with them overall. More

It was nice because Jordan explained everything with details and guided me and my mother though every single step and it actually didn't take that long i got the car the same day i think i got it in lik details and guided me and my mother though every single step and it actually didn't take that long i got the car the same day i think i got it in like 2 hours after i arrived to the dealer he was nice and polite and he told me the pros and cons about everything that had to do with the car he convinced me to get it because i was thinking about getting another car but i ended up with the scion. More

A great sales representative, helpful,took care of all my questions and requests that was the reason i chose this location instead of Darcars of Rockville questions and requests that was the reason i chose this location instead of Darcars of Rockville More

Our experience from start to finish was absolutely fabulous. My husband and I had been working with several dealerships in the area over the last month, and this experience with Darcars Toyota in Sil fabulous. My husband and I had been working with several dealerships in the area over the last month, and this experience with Darcars Toyota in Silver Spring far exceeded any other dealerships in the area. We found John, the sales manager to be incredibly kind and flexible. He wasn't pushy or pitchy...he just put his best offer on the table and provided honest answers to all of our questions. Additionally, working with Jordan was a complete pleasure. Overall, it changed my view of the entire car buying experience and made me realize that it didn't have to be dreaded or negative. Thanks to all of the staff! More

My husband and I called the dealership a few minutes before it was closing as we thought the dealership would be open for another hour. Jordan Jenkins answwered the phone and encouraged us to still come before it was closing as we thought the dealership would be open for another hour. Jordan Jenkins answwered the phone and encouraged us to still come to the dealership despite the fact that they were closing in a few minutes. Mr. Jenkins said that he would wait for us and assist us when we arrived.When we arrived he was extremely courteous, professional and efficient. We shared with him what we were looking for and he assured us that he would find us the right match. He did just that and I walked away with a car that I loved and that I could afford. I plan to recommend friends and family to this dealership and especially to Mr. Jenkins who went above and beyond to accomodate us. More

First, this was my first experience with buying a car from Darcars. I felt as though the salesman Mr. Martinez was very polite and professional and gave me a very good price. It seemed as though he genui from Darcars. I felt as though the salesman Mr. Martinez was very polite and professional and gave me a very good price. It seemed as though he genuinely wanted to help me. I was offered refreshments and was constantly asked while I was waiting if there was anything he could get or do for me. The knowlege of the manager Abbas in terms of credit report and numbers dealing with a lease was impressive. I felt as though I was with a person who really had a good amount of experience and was looking out for my best interest. I am going to return with my wife to purchase another car this weekend! Pretty soon we will both be apart of the Darcars Family! Great work guys (Jorge and Abbas) you will definitely have my future business and referrals. Thank you. More

I had awesome service when I bought my nissan altima here. They took the time to find the right car to fit my needs. Jordan is a funny guy :) I will definately come here for my next car! here. They took the time to find the right car to fit my needs. Jordan is a funny guy :) I will definately come here for my next car! More

Jorge is an excellent dealer. He is also very polite and friendly and always provide a great service as I made up my mind to buy a car. friendly and always provide a great service as I made up my mind to buy a car. More

I was surprised that the sales rep was not interested in anything other than scheduling the visit to the dealership. He did not reveal even the price breakdown of a particular car that I was provided out th anything other than scheduling the visit to the dealership. He did not reveal even the price breakdown of a particular car that I was provided out the door price with. More