DARCARS Toyota of Silver Spring

Bought a new Prius; sales staff were great; Diego, who is fairly new, was friendly, polite and always found answers for our questions. He was also very accomodating and attentive to our specifications in a n fairly new, was friendly, polite and always found answers for our questions. He was also very accomodating and attentive to our specifications in a new car, showed us several models and drove us around to various lots to see all the Prius inventory. We wanted a particular color and the staff worked hard to locate a vehicle meeting our specifications and was able to deliver the same day! Diego drove into Virginia to bring the vehicle back. Originally we came in to begin our search for a new car, thinking we would end up visiting several dealerships, possibly over many weeks. It was great to decide on a car, make a good deal on trade-in and drive it home the same day! Great service. More

I just bought a new Corolla S from DARCARS Toyota of Silver Spring. I don't think I've ever had a more positive car buying experience. This is also the first time that I essentially conducted the whol Silver Spring. I don't think I've ever had a more positive car buying experience. This is also the first time that I essentially conducted the whole process on-line. After finding the vehicle that I wanted on-line, Rod Durden contacted me by e-mail to start the process and ensure that my car would be held and not sold to anyone else until I was able to drive there and take delivery. The price that Rod offered me was substantially less than what I was being offered by local dealers for similar vehicles and that made it well worth the 3 hr drive that I had to make to get to DARCARS Toyota of Silver Spring. At first, I was a little skeptical and unsure about buying a car this way but I can say that Rod was honest and responsive during every step of the process. I highly recommend Rod Durden and DARCARS Toyota of Silver Spring as I plan to be a repeat customer. More

This has been the best experience so far with Toyota dealerships. We bought a Camry XLE today. This is our third Toyota, but first time with Darcars. Mr. Rahman helped us through the whole process in a dealerships. We bought a Camry XLE today. This is our third Toyota, but first time with Darcars. Mr. Rahman helped us through the whole process in a professional and friendly manner. He took the time to listen to us and made sure that we found the car with the specifications we were looking for. The financial process was also very smooth, thanks to Mr. De Souza. We highly recommend Darcars Toyota. Claudio and Cecilia :) More

My wife and I visited the dealership with no intentions of buying a car the same day. We were planning on looking around on who were offering the best deals. After talking with Mr.Durden we decided to purc of buying a car the same day. We were planning on looking around on who were offering the best deals. After talking with Mr.Durden we decided to purchase the camry within an hour. Mr.Durden knew and explained the product in a highly skilled manner. The most impressive point about Mr.Durden was that it was not about only selling the car, he allowed us to ask questions to him about his work experience and the dealership. After we test drove the car and begin to do the paper work, we felt like we had known him for years. His people skills is a tremendous assets to the Darcas family. We had the camry for two years and he still calls from time to time to check and inquire about the service we are receiving.His personality and friendly attitude attracts customers to take the time for him to meet and greet them, without immediately talking about the product. More

Easy transaction. The price was great and we found what we were looking for. We had to wait awhile to do the financing because they were very busy, otherwise, it was a great experience. The finance guy w we were looking for. We had to wait awhile to do the financing because they were very busy, otherwise, it was a great experience. The finance guy was pleasant and very easy to work with. Great experience. We would drive the distance to buy from them again! More

Sales rep was very friendly, knowledgeable and went to great lengths to answer all our questions dealing with the mechanical aspects and equipment options of the models we were interested in. He even took great lengths to answer all our questions dealing with the mechanical aspects and equipment options of the models we were interested in. He even took us to a service rep who provided detailed answers to more technical questions. It was a very pleasant experience. More

MR. TERRANCE BAILEY CALLED ME ON THE PHONE AND ASKED ME WHAT VEHICLE I WAS INTERESTED IN. i TOLD HIM 2 DIFFERENT KINDS. HE THEN TOLD ME THAT HE WOULD SEE WHAT HE COULD DO AND CALL ME BACK WITH AN UPDATE. L WHAT VEHICLE I WAS INTERESTED IN. i TOLD HIM 2 DIFFERENT KINDS. HE THEN TOLD ME THAT HE WOULD SEE WHAT HE COULD DO AND CALL ME BACK WITH AN UPDATE. LORD AND BEHOLD I GOT A CALL BACK IN LESS THAN 3HRS TELLING ME TO COME ON DOWN TO GET MY NEW VEHICLE. I DIDNT TRUST HIM SO I PUT HIM OFF FOR 1 DAY THEN HE CALLED ME FROM HIS PERSONAL PHONE AND AGAIN TOLD ME HE IS NOT PLAYING TO COME AND GET MY VEHICLE. THE VERY NEXT DAY I TOOK OFF WORK AND GUESS WHAT "I GOT THE TRUCK I WANTED". MR TERRANCE BAILEY WAS VERY PROFESSIONAL AND KNOWLEGEMABLE ABOUT THE TRUCK I WANTED. HE TOOK HIS TIME IN MAKING SURE I UNDERSTOOD THE WHOLE PROCESS OF PURCHASING A NEW TRUCK. IT WAS PASS LUNCH TIME SO HE EVEN OFFERED ME SOME FOOD TO EAT. I FELT VERY COMFORTABLE WITH HIM AND THE WHOLE TRUCK BUYING EXPERIENCE. I DIDNT THINK I COULD GET IT BUT HE MADE IT POSSOBLE AND WITH ALL THE AMENTIES I ASKED FOR HE GOT IT WITH A GREAT PRICE AND PAYMENT. I AM SO HAPPY I DECIDED TO TAKE MR BAILEY UP ON HIS OFFER BECAUSE THIS WAS THE BEST TRUCK BUYING EXPERIENCE EVER AND IN THE PASS IVE PURCHASED SEVERAL DIFFERENT YEARS AND WOULD NEVER RECOMMEND THE SALES PERSON BUT I HIGHLY RECOMMED ANYONE TO MR TERRANCE BAILEY AT SILVER SPRING DAR CARS TOYOTA BECAUSE HE LISTENS TO YOU AND WILL GET YOU THE VEHICLE YOU WANT More

Toyota customer service rep Jason was extremely helpful in providing the utmost customer satisfaction at Dacars. I recently purchased a brand new 2011 Toyota Venza and in the delivery process my car encoun in providing the utmost customer satisfaction at Dacars. I recently purchased a brand new 2011 Toyota Venza and in the delivery process my car encountered some small dents . Jason introduce me to Mr. Christopher Noell who was above and beyond any customer needs. Chris called me ASAP and had my car process at Dacars Collision Center and delivered back to me in record time. Christopher's dedication to the customer is amazing and makes you very comfortable and worry free, this is what makes a customer wants to return over and over at Dacars Toyota. If you want an amazing customer satisfaction team and a Dealership you can thrust, Dacars is a must. I am a Pilot for US Airways and deal with a lot of people and I must say Dacars Collision Center is fortunate to have Christopher Noell working for them and satisfying there customer needs. Thanks again Dexter Lakhram More

I bought my first used car from Ricky Z, a Toyota Prius. Ricky was very friendly, responsive and accomodating. During the purchase there was an impass, but Ricky made sure to make up for it. You can tell Ri Ricky was very friendly, responsive and accomodating. During the purchase there was an impass, but Ricky made sure to make up for it. You can tell Ricky is genuinely happy when he sees a happy customer! More

They messed up my car, lied about this and refused to fix the problem, because they needed money for this. This is not the first time I had a problem with this dealership but it will be the last for sure. I the problem, because they needed money for this. This is not the first time I had a problem with this dealership but it will be the last for sure. I will never come back to this dealership ever again, even after I bought 2 cars from them.The customer relations managers was very rude as well. More