DARCARS Toyota of Silver Spring

By far the worst car dealership ever. I put a down payment of $1000 towards a new car that I wanted to order. Darcars thought they could find the exact car with the exact features that I wanted - so I payment of $1000 towards a new car that I wanted to order. Darcars thought they could find the exact car with the exact features that I wanted - so I gave them my deposit. A month later- they had made no progress in finding nor in ordering the car + features thaty I wanted. They then told me they could not ever get the car the way I wanted it... So I asked for my deposit back - they kept it an entire month after the deal was cancelled... I could not believe that they tied up my money for so long and were co uncaring about giving me my deposit back. I had given them $1000 becuase I was willing to buy a car from them... thank goodness that didn't happen. They were extremely uncaring and unkind and very poor business people as well. More

I had a very positive experience buying my first brand-new car at Darcars Toyota of Silver Spring. I came in to test-drive a RAV4, looking for a very specific combination that is usually a special brand-new car at Darcars Toyota of Silver Spring. I came in to test-drive a RAV4, looking for a very specific combination that is usually a special order. About a month later, I was contacted by Ray Alvarez that the car I had wanted was on their lot. There was no pressure to buy it (even though it was special ordered the way I had wanted), and I was offered a good deal on it with some extras added as well a good financing rate. After initially signing to buy, I got cold feet when I got home, and I asked for another week to decide. It was no problem to withdraw my initial contract (I had not yet picked up the car), and without any pressure from Darcars (even though it was the end of the month), I came back the next week and signed again when I was ready. Instead of intimidating sales pitches with an undertone of urgency to seal the deal, I appreciated the honest and laid-back approach that I received at Darcars, especially from Ray Alvarez. More

What excellent experience! I went in on a Saturday looking for a new RAV4. I felt no pressure from anyone there at anytime. I knew what I wanted to pay, and Brian (Sales) and Ethan (GM)worked with me looking for a new RAV4. I felt no pressure from anyone there at anytime. I knew what I wanted to pay, and Brian (Sales) and Ethan (GM)worked with me to get to my price and gave me a great price on my trade in. I would highly recommend DARCARS. More

Having had all negative experiences with dealerships prior, my wife and I entered into this dealership with our guard up. Once we met Jonathan, it all changed. Between test driving the vehicle, negotiat prior, my wife and I entered into this dealership with our guard up. Once we met Jonathan, it all changed. Between test driving the vehicle, negotiating a price, and final payment, this dealership was TOP NOTCH. I honestly could not believe how great everybody was. Jonathan was a consummate professional, guiding us through every step with knowledge and care. The sales manager, (I cannot remember his name at the moment) was very professional and accomodating as well. At one point while waiting for the vehicle to be washed and gassed up (it already was clean, they brought it through again just to be nice), I was excitedly pacing through the showroom. One of the sales employees saw us, approached, and said there was coffee and hot chocolate if we would like any. All in all, I still cannot believe what a positive experience I had at Darcars Toyota. I'm send everybody I know that way from now on. More

Darcars Toyota of Silver Spring is one of the cleanest and most friendly dealership I've ever been to. I was helped immediately after I walked into the building. The salesman was very courteous and inform and most friendly dealership I've ever been to. I was helped immediately after I walked into the building. The salesman was very courteous and informative. He made sure I was completely satisfied and knew everything about the car I was interested in. I was a little timid about going to a dealership to buy a car because of the stereotype of salesmen being pushy, but this was not the case. I felt very comfortable with the salesman that helped me; as if he were my own brother. More

I went there to get a regular maintenance service after taking an appointment. I arrived on time and was given a time to get the vehicle back. I have a baby and we waited for 2 hours before I went and aske taking an appointment. I arrived on time and was given a time to get the vehicle back. I have a baby and we waited for 2 hours before I went and asked about the work. It was past the time given to me and it was getting late and so I wanted to take my baby back home. They took their time to locate my car and told me the work hasn't been done yet. Didn't give me a reason. I met the service director also who didn't even thought of giving an explanation. I got the impression that they do not care at all about individual customers like me. I got back home with out getting this minimum service that I can get anywhere else in 1/2 an hour time. I don't think I will ever go there. More

I bought the car of my dreams this past weekend and want to let everyone know that Darcars SilverSpring Toyota gave me the best deal. They also treated me like every customer shopping for a new car should b to let everyone know that Darcars SilverSpring Toyota gave me the best deal. They also treated me like every customer shopping for a new car should be treated, with RESPECT. Ms. Troia Lyles is an excellent salesperson and I would purchase my next toyota from her again. The manager, Ethan Rosingol is also the reason why I bought my car from DARCARS Silverspring and why I will recommened my friends to buy from there as well. Thanks for everything! More

From the moment we walked in the door Bryan made us feel like VIP's. We felt very much at ease during the entire process and were confident that Bryan had our best interest in mind. He even took the time to like VIP's. We felt very much at ease during the entire process and were confident that Bryan had our best interest in mind. He even took the time to show us all the bells and whistles on our new vehicle instead of hurrying us out the door as we have experienced in the past at other dealers. Bryan couldn't have made the car buying process any easier! More

I was looking for a new 2010 Prius for my wife and was pleasently surprised with the way DARCARS SILVERSPRING TOYOTA treated me. My salesperson, Troia was very accomodating and knowledgeable about the car pleasently surprised with the way DARCARS SILVERSPRING TOYOTA treated me. My salesperson, Troia was very accomodating and knowledgeable about the car and answered all my questions about Hybrids very thoroughly. The General Manager Ethan is more than delightful and is very down to earth. He was very honest and upfront about the deal he could make for me and did it without any pressure. He really goes out of his way to make you feel like a valued customer. In my prior car buying experiences, it is rare to see a GM walk the floor and meet each individual customer personally ensuring them that he/she will walk out of the dealership satisfied and on the road with a new toyota. My experience at DARCARS SILVERSPRING has allowed my to refer 3 of my friends to purchase brand new toyotas and I am sure that I will refer additional customers to them in future. Thank you DARCARS SILVERSPRING for making my experience a memorable one!! More

A few weeks ago, I apprehensively began my search for a new Toyota Highlander SE. After a horrific buying experience with a few local dealers about 3 years ago, I vowed to never to purchase a Toyota in the new Toyota Highlander SE. After a horrific buying experience with a few local dealers about 3 years ago, I vowed to never to purchase a Toyota in the DC Metro area again. I contacted Darcars Toyota of Silver Spring via email and I received a phone call from Brian Thompson. He was prompt, professional and very knowledgeable about the Highlander. I scheduled an appointment with him to test drive the Limited and SE model. Needless to say I purchased the vehicle that day without hesitation, the entire process quick, enjoyable and stress-free. I just want to say Thank you to Ethan Rossignol the GM and the entire Darcars family for restoring my faith in Toyota and in the car buying process. More