DARCARS Toyota of Silver Spring

This review is from 1999 and my dealings are with a salesman who no longer works there. But the Darcars Silver Spring dealership did hire him, so I do put much of the fault for my experience on them. salesman who no longer works there. But the Darcars Silver Spring dealership did hire him, so I do put much of the fault for my experience on them. I received an internet quote for a new (at the time) Camry of "around $17000." This was a good price at the time, but I should have asked for an exact figure. So I went there, talked, test drove the car (ie "invested time"), and was ready to sign. He slid the paper over and the price was over $17900! And I was like "what happened to 'around' $17000?" And he said this was around $17000. So of course, he brought his manager in, who then brought his manager in, and I had to go through the whole bartering process (which is what I was trying to avoid), and had to threaten contacting Toyota directly. After much frustration and time, I got the price of $17500 (which was still good), which I refused to go over on principal, being if it was any higher it would really be "around $18000." Then the trade-in came... I had been to another dealer and Carmax who both said they'd give me $2000 (even though my car Blue-booked at $3k)... Darcars offered me $1000. THAT was how they were gonna get even more of their money. So I bought the car, called a friend to come drive my "trade in" to Carmax (where they stuck with their $2000 and didn't suddenly change it), and vowed never to go back... which now, that I'm in the market for another Toyota... I can guarantee you I won't be going to Darcars of Silver Springs, or ANY Darcars for that matter. And I always make it a point to tell anyone looking for a dealership to stay away from Darcars. I realize people need to make a profit, and I'm not against that. But I also need the best deal I can get, and not be lied to. Darcars has LOST a customer for life... and who knows how many others. More

Worst customer service experience of my life. Was sold a demo model with a tire on it that had been repaired with fix a flat without my knowledge. I drove on it extensively for 3 days while moving, it went demo model with a tire on it that had been repaired with fix a flat without my knowledge. I drove on it extensively for 3 days while moving, it went flat on a sunday late afternoon, and I was offered no help whatsover, called a liar, told to unload my whole packed trunk, put the spare on, and drive it back to the dealer which was 62 miles away--all while trying to move out of state. Am now contacting BBB, County Consumer Affairs, and filing a lawsuit. I used this dealer b/c they seemed more reputable and used less pressure tactics than other local dealers---but they turned out to be unbelievably awful. NEVER purchase a vehicle from DARCARS in the Washington DC metro area! More

To anyone who reads this message, DO NOT EVER GO TO DARCARS OF SILVER SPRING. My sales experience was horribly long, as we arrived at the dealership @ 5 pm and didn't leave until 12:45 AM (that's righ DARCARS OF SILVER SPRING. My sales experience was horribly long, as we arrived at the dealership @ 5 pm and didn't leave until 12:45 AM (that's right, AM). We purchased a leftover '04 4Runner because it was the best deal we could find. In hindsight, I don't think the price was worth the hassle. The vehicle had been sitting for so long on the lot that the tires had flat spots and needed to be replaced. Also, someone "keyed" the entire passenger side of the vehicle while it was sitting on their lot. The battery was dead when we finally found the vehicle, so it needed to be jumped. The dealership fixed the scratches, after I brought the vehicle back a week later...but they didn't fix the fact that the tire pressure light was on, even though they put new tires on the suv. They didn't check the battery and they didn't wash it (it still had their "soap pen" writing on it!!). A service technician re-checked the tire pressure and the idiots who put the new tires on didn't fill up the tires to proper pressure. Plus, the battery was checked and it was at 9 volts...so I coerced them into taking a battery from a vehicle on the lot and putting it in my suv. The did wash it, inside and out. Do not ever use A.D. Williams as your sales person and do not ever ask for the blue team for service. If you are going to service your vehicle, ask for Dwight on the Green Team. He seems like the only person there who really gives a xxxx about the customer. This is the short version of what actually happened to me and my wife...just imagine if I had enough space to tell you the whole story. DO NOT GO TO DARCARS OF SILVER SPRING, EVER!!!!! EVEN IF IT'S THE LAST TOYOTA DEALERSHIP ON THE FACE OF THE EARTH!!!!! More