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DARCARS Volkswagen
Silver Spring, MD
75 Reviews
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August 15, 2017
Great Customer Service Darcars is one of the best dealers in the MD area. Their customer service is great. Not agreed I've and very helpful and patient into helping you find Darcars is one of the best dealers in the MD area. Their customer service is great. Not agreed I've and very helpful and patient into helping you find the perfect car for your needs and style. A big thank you to Arnold Silverberg. He is a great humble employee and drove to another city just to get the car that I liked since they didn't have the specific color in their store. I highly recommend this place!! More
by Etruman
Employees Worked With
Keith Stewart, Mark McCalla, Arnold Silverberg
Helpful August 02, 2017
It was an enjoyable car buying experience Arnold was a great salesman and the dealership was professional. Everyone there was nice and courteous. I will definitely recommend everybody here to Arnold was a great salesman and the dealership was professional. Everyone there was nice and courteous. I will definitely recommend everybody here to get their next car. More
by Ken242
Employees Worked With
Abdul Basit, Arnold Silverberg
July 07, 2017
Pleasantly painless purchase! It's been a while since I bought (or participated in a purchase) of a car, and all I remembered from past experiences was it was horrible. I was pleas It's been a while since I bought (or participated in a purchase) of a car, and all I remembered from past experiences was it was horrible. I was pleasantly surprised at how smoothly the process went at DARCARS. I worked with Arnold Silverberg, and he was very patient and informative. I never felt rushed into a decision, and the whole process went very smoothly. My family isn't in the market for another vehicle, but we'd come back to work with Arnold if we were. More
by VivC
Employees Worked With
Arnold Silverberg
July 03, 2017
polite, informative helpful and respectful service people Arnold Silverberg thoroughly explained to my husband and me all the facets of our VW Passat before we agreed to make our purchase. He was patient and Arnold Silverberg thoroughly explained to my husband and me all the facets of our VW Passat before we agreed to make our purchase. He was patient and understood our needs and that it had been years since we replaced our vehicle. He went over everything until we felt comfortable. He was never pushy, although he surely had plenty of opportunity to "sell" to a couple of older customers. We thorooughly appreciated his approach. The service center also bent over backwards to help us keep our car in good condition. When we went though the buying process, the person, whose name I forgot was efficient, organized and communicative. What was amazing was that when we went in a year later and he saw us, he actually recognized us! That was really impressive. We are very happy with our car and feel it is safe. Recommending Darcars VW of Sliver Spring and all the staff we worked with and met, is a pleasure. More
by ja
Employees Worked With
Mark McCalla, Arnold Silverberg
April 30, 2017
Excellent Service from Arnold Silverberg This is our second time getting a new car from Darcars VW. Arnold Silverberg offered excellent service, walking all over the lot with us looking at di This is our second time getting a new car from Darcars VW. Arnold Silverberg offered excellent service, walking all over the lot with us looking at different trim levels and colors. He also made buying out our old lease easy, getting us an objectively fair deal. In addition to knowing the differences in trims, and lining up the transaction, Arnold has a genial personality: he put us at ease and had us laughing with his charming humor. More
by Peter Roehrich
Employees Worked With
Arnold Silverberg
February 02, 2017
Fan of Arnold Silverberg Arnold called me because he knew we would be getting rid of our 2013 Passat diesel. He was helpful, not pushy. We came in, drove a new Passat and boug Arnold called me because he knew we would be getting rid of our 2013 Passat diesel. He was helpful, not pushy. We came in, drove a new Passat and bought it for a great price, including a nice loyalty discount. We did the financing on the spot. Arnold made sitting in a car dealership for 3 hours as pleasant as possible. More
by pgwynn
Employees Worked With
Arnold Silverberg
January 03, 2017
Excellent Professional Service Mark was very professional and maintained great communication with me through out my visit. He was very straight forward with me about the work that n Mark was very professional and maintained great communication with me through out my visit. He was very straight forward with me about the work that needed to be done on my car. He took the time to explain everything in detail. I was advised of future maintenance without any pressure to repair now. I was very pleased with my visit and will definitely be returning. More
by H_Lynn24
Employees Worked With
Mark McCalla
January 02, 2017
HORRIBLE, TRAMATIZING EXPERIENCE DO NOT GO HERE!!!! Save yourself TIME ,STRESS ,MONEY AND A OVER ALL HORRIBLE EXPERIENCE!! Hands-down the worst experience I have ever dealt with i DO NOT GO HERE!!!! Save yourself TIME ,STRESS ,MONEY AND A OVER ALL HORRIBLE EXPERIENCE!! Hands-down the worst experience I have ever dealt with in my entire life. I have never seen such a large group of disrespectful lack of integrity, lying unprofessional group of people in my life!! Let me start off by saying Steve Cole is the rudest most disrespectful inconsiderate man I have ever spoke to ! Way I was introduced to Steve was by a phone call at my job . Steve called threatening me demanding that I signed a new contract with DARCARS. I originally walked into the dealership on May 14, 2016 , traded in my 2015 car for a 2016 Jetta . Had negative equity in my car so they rolled it into the new contract. I left the dealership everything was normal. So I thought, I soon found out about 2 1/2 weeks later when I called to make my first payment on the car that there was no contract on the car!!! I was explained to call DARCARS and find out what was going on. So i did I called up to the dealership looking for Vincent Gross ( finance manager ) every time I would call I would get blown off by who ever was there. I would get every excuse in the book he wasn't there that he was out on lunch that he left for the day he was out on vacation for a week he would call me back sent to his voicemail, etc. This went on for weeks!! The shenanigans went on for so long my first set of paper tags had expired !! I had to call up to the dealership and demand to speak to someone because I got pulled over and got a parking ticket for driving on DEAD PAPER TAGS. I have to call of the dealership again had to speak to sales manager Keith Stewart! I had to explain to him for some reason or another my tags was doing that in and then my tags have expired and I needed a new said or My Hard plates to come in that day. He told me to bring the old plates in and he would replace them with new ones. ( illegal major red flag with the MVA ). So I did! A week later I called in asked where was my tags how do I make my first payment. No one was able to give me an answer. This went on for about another two months.( reason being there was no contract or funding done on the vehicle every since the day I left on May 14) . After being told that the ticket that I have received would be paid for on behalf of the dealership due to the lack of funding done on the vehicle . I soon found out in July did the ticket was never paid . Meanwhile I attempted to contact everyone humanly possible to figure out what was going on with my contract and why can I not make a payment on the car. Later on in August I get a phone call from Steve Cole threatening me at my job. Steve called demanding that I come in sign a new contract. Or he would be forced to come take the car for me. Steve called me at my job being very rude and disrespectful, yelling and being nasty! (Keep in mind he called my desk screaming , quickly became livid when I explained to him that I was not signing a new contract after I tried to get this situation resolved for four months !! That's what Steve started to explain if I did not come sign a new contract he was sending someone to come take the car from me. I dropped the car off to the dealership still with the paper tags on it, I Immediately got in contact with the group sales manager of the DARCARS park Kevin Colabucci!! My mother and I met with Kevin on August 29, 2016 At his office upstairs in the Lexus building! In the meeting with Kevin explain the reason why I never got tags because the vehicle was never funded!! I explain to Kevin that I can I keep the car after getting threatened by Steve I was forced to go buy another car and could not afford both . Kevin explained that he would be forcing the original contract that was signed on May 14 (keep in mind I met Kevin 8.29. Eventually the dealership ended up Dropping the car back off in front The neighbors house. Was supposed to contact the CFPB also the federal trade commission as well as Montgomery County consumer protection ,to see if there would be able to do some type of mediation between the two of us!! The dealership has yet to respond. DARCARS dealership refuses to respond is because they know they was dead wrong for not ever getting my contract funded over a course of four months !!! I am currently still dealing with this situation and have been under a lot of stress PLEASE MAKE A WISE DECISION DON NOT SHOP HERE!!!!!! This group of people including upper management should be ashamed of themselves!!! They are the most dishonest group of individuals I've ever came in contact with!!!! STAY AWAY FROM HERE AND THIS ENTIRE COMPANY!!!! Do not Deal with Any if the following Jammie Dobson (Director of customer relations Jamie Darvish (CEO) Nan Wong (manager) Steve Cole (finance manager) Walter Siguenza (Store manager) Vincent Gross (finance department) Keith M. Stewart Kim Holmes This has been a traumatizing experience for me!!! More
by Julissa3322
Employees Worked With
kevin Colabucci,Keith Stewart, Kim Holmes,Vincent Gross, Nan Wong , Walter Siguenza, Steve Cole
December 20, 2016
Very straightforward process, with no surprises or pressure Did pretty deep research online and landed on a car that was (according to cargurus.com) a great price. Also visited the dealer web site and saw an "a Did pretty deep research online and landed on a car that was (according to cargurus.com) a great price. Also visited the dealer web site and saw an "ad" for an additional $750 off used cars. When I called they told me that "ad" was for their Used Car Outlet, but to print it out and bring it in as this was the VW dealership in their chain no the Outlet. Went in, worked with Arnold Silverberg. Car was exactly as described, drove well, no pressure sales. They took half off the with coupon (which they probably didn't have to offer). They also threw in a free additional key valued at $300. In the process I specifically asked about any Dealer Fees and was promised there was no additional fees. Then when we were almost finished they told me there was a $300 Processing Fee. I asked, based on what was said, if that could be waived. Arnold went to bat for me and and, while they couldn't eliminate the fee, they reduced the price by $300. Boom! I would definitely recommend these guys and Arnold. More
by mbatley
Employees Worked With
Arnold Silverberg
December 16, 2016
Outstanding experience Abdul Basit at Darcars Silver spring provided me with an outstanding sales and customer service experience. He was very detail oriented, patient and e Abdul Basit at Darcars Silver spring provided me with an outstanding sales and customer service experience. He was very detail oriented, patient and extremely professional throughout the sale process. I've been a VW car owner for years but the way he walked me through all the details and explained all the features to me after I test drove the car made me feel like I was seeing a VW car for the first time. I would highly recommend him to anyone and I am already doing. More
by MeeyDC
Employees Worked With
Abdul Basit
