DARCARS Volkswagen

Rushed through and bullied The whole experience was awful. The way this dealership is run is akin to a chicken without a head. I was put through to finance to buy before I test The whole experience was awful. The way this dealership is run is akin to a chicken without a head. I was put through to finance to buy before I test drove, picked or even looked at cars. When I was actually ready to talk to finance, Saji kept telling me yes or that I was able to do something, only to come back a few hours later or the next day saying that he couldn't. In fact, I'm still dealing with this a week later. Wouldn't reccomend anybody else deal with this headache. More

A very bad Service This review is regarding VW service center. I've dealt with them for 3 years now and they always offered great service, but I think this year they wen This review is regarding VW service center. I've dealt with them for 3 years now and they always offered great service, but I think this year they went through some changes and got new service people. I brought my 2012 vw CC there 3 times since March'15 and every time they found a new problem which they fixed but the car kept failing in the same way which means that there was a bigger problem causing these smaller issues that they weren't able to discover. First and second time I didn't know this of course so I never complained but even back then their customer service was horrible. Garry the stuff member, a very rude person, would look always so annoyed when I was talking to him, and they would promise me loaner car and everytime I would get there they would say they didn't have them anymore (why promise then?). Once I started complaining about their service because car that i bought at their dealership had to be towed 3 times with the same 'symptoms' and I was spending so much money on already very expensive car, their aggression grew! So I decided to deal with the service manager who proved to be the worst person of all of them (not surprising since a good manager wouldn't tolerate his stuff providing a bad customer service). First, he refused to take responsibility for his employees actions and told me (yelled at me) that whatever I spoke with Gary wasn't his business. Gary has used my extended warranty that I hoped to get a refund on without my authorization and had me lose $1000. I will never go back here and now I have to fix my car someplace else. Anyways, just want to advise people using their services don't trust them! First, they aren't so great at their job and then they treat their customers very badly. More

I do not trust this dealership's service department I don't recommend people get their VW serviced here, because I've lost trust in this dealership's service department. After completing the 30k ser I don't recommend people get their VW serviced here, because I've lost trust in this dealership's service department. After completing the 30k service, I asked our service advisor for a written quote for the 40k service, since it would be the first service interval that wouldn't be provided for free, and I knew from research that it would be a little expensive. The printed estimate was roughly $680, expensive but doable. So we come back at 40k after scheduling the service and our advisor (a different one from the 30k) confirms the price. When the service is done, the guy giving us back our key is going through the list of things they did, and I don't hear the words "DSG" (the transmission that is serviced every 40k miles), so I ask him about it. He tells me it wasn't done because I "declined it", which is terribly false. I ask our service advisor what happened, and he brings up the fact that the amount I paid was for everything but the DSG service. With that service, the price was actually $1,100. The reason this service department gets 2 stars, rather than 1, is because he agreed to have the service done for free since that's what the original quote said. It seems this was pretty clearly a bait-and-switch move, because when I compared the two estimates for the 40k service—the one we were first given, and one we asked for after being told of the price difference—that were printed from the same system, I found them to be exactly the same except for nearly $500 in labor missing from the first estimate. Pretty shady, in my opinion. Then, to top it off, today we had to go back to get our AdBlue topped off (a component of the TDI emission system) because they apparently decided to skip that during our service appointment. Nice. And we've twice asked that our car not be washed while in for service, only to see someone had gone against our wishes. And then there's the scratched paint and damaged plastic on the bottom of the rear bumper (thankfully, you can't see it unless you're almost under the car) that neither of us recall causing. Want to speak to the mechanic working on your car? Be prepared to get the run-around, since as of now the garage is located in a different facility from where you speak to the service advisors, so it's a big inconvenience if you want to speak to someone with any kind of mechanical knowledge. And have I mentioned that our service advisor was under the mistaken impression that you can't cross-rotate tires on a German car? All around, a terrible service department. My advice: do the maintenance yourself if you can, and if you can't, look for a place more reliable and trustworthy than this place. More

Darcars and my new Jetta are AMAZING!!!! So, I needed a car due to my Escape having serious engine troubles. I knew i wanted a jetta sportswagen but was not familiar with any of the vw dealer So, I needed a car due to my Escape having serious engine troubles. I knew i wanted a jetta sportswagen but was not familiar with any of the vw dealerships. I decided to go to Darcars Volkswagen in Silver Spring first. I definitely made the right choice! The person i worked with was Paris and she was exceptional. She was so friendly and easy to talk to about my situation. She was so knowledgable about the jetta sportswagen and after talking about the car we took it for a test drive. It was the car i wanted- the next step was to talk to Paris and it really felt like we were a team- she really wanted me to get the car as long as it matched my budget. She helped me work with the finance department and again, there never seemed to be any pressure to buy. Several different options were explained and i chose the one that worked best for me. Paris and Darcars made sure the car was cleaned and waiting for me when i was done signing the paperwork. I drove it off the lot that night and was so Excited! It seemed like everyone in there was happy for me. Darcars and Paris have checked in with me several times to see if everything is going well. That is very reassuring too. I highly recommend Darcars and Paris, of course. She is the BEST!!! Oh, and i have already told several friends who are considering a car purchase to go to Darcars and i know they will have a great experience too! More

great experience I had the best experience purchasing my first car !! My sales consultant Leslie was very patient with me, and made sure I comfortable. She never rushe I had the best experience purchasing my first car !! My sales consultant Leslie was very patient with me, and made sure I comfortable. She never rushed me into making a decision. I felt as though they genuinely cared about me and made sure I got my car at the best affordable price! Kamran the sales manager was very understanding! I told him my price and what I could afford and he did everything he could to get me to help me reach that goal! I love my car! I'm so happy I decided to come to this dealership! They whole staff is very welcoming and well educated on their craft! I would recommend this dealership to anyone! More