DARCARS Volvo Cars

I took my car in for service for the second purchase I have made through Darcars Volvo. Though I live in Baltimore and there is a Volvo dealership minutes from my home. I return to Darcars Volvo for ser have made through Darcars Volvo. Though I live in Baltimore and there is a Volvo dealership minutes from my home. I return to Darcars Volvo for service and purchases due to their consistent outstanding service! More

We looked for a particular interior color with a 2012 T6 S60. The Internet indicated the dealer had one. Armon handled the call and negotiated the deal. He was very up front on the price + delivery + docume S60. The Internet indicated the dealer had one. Armon handled the call and negotiated the deal. He was very up front on the price + delivery + documentation fees. Since the MSRP of a Volvo includes a delivery fee, you need to realize the $895 delivery fee is simply a dealer profit item and accordingly negotiate the price. Darcars really completes all the documentation for the $200 fee, and it's worth it not dealing with DMV in our state. Overall, Darcars cost about $2500 less than a comparable car in our location (Ohio). Armon met me at the location but we didn't spend much time together as that had been accomplished prior to arrival. Armon introduced me to Danny who offered a brief introduction to how the S60 worked and provided the key for a test drive. After the test drive, Ben asked if I was still interested in the car and I indicate a desire to purchase the vehicle. Danny introduced me to Ben in finance and it took about two hours to complete all the paperwork. Ben outlined all the warranty information and explained how the dealership would title and garner tags and register the vehicle. When all the warranty and sales information was complete, Ben sent us back to Danny. Danny went over all the nuances of the S60 and programmed the telephone to use in the car. Overall, Danny provided the most service I appreciated that day. All acted polite; Danny was superb. Overall, it's quite a good interaction. Remember the added fees and know the MSRP and other dealer prices and you will do fine. More

Anytime I took my car for service, Mo always gives me a good customer service. Some time he will take my case to the manager for a greater deals on my service. He takes time to explain the problem to me an good customer service. Some time he will take my case to the manager for a greater deals on my service. He takes time to explain the problem to me and fix it up. More

Purchased my vehicle September 29,2012 everything was great until I noticed mid October that my trade is was not paid off I kept calling and I was told the check would be going out anyday, November 3,201 great until I noticed mid October that my trade is was not paid off I kept calling and I was told the check would be going out anyday, November 3,2012 I started receiving calls from my loan company payment still had not been made as of today November 15,2012 my loan is now in collecions although I have not had it since September 29,2012 nor do I have my tags for my new vehicle they told me to make my first payment for my new car through them which I did and yet I am still riding around with temp tags although I have made my car note on my new vehicle. I have called and spoke with several people getting the run around Jeff the general manager said he would continue to follow up I have yet to hear of a status and will probably be forced to pay my car note on a car I no longer have, so that my credit is not effected although my pay off has now changed and will continue to go up due to intrest that the loan gains everyday!!!!! Beware stay away from this dealer I plan on filing a report with the better business bureau the end of the week if my issues are not resolved. More

Dealing with Darcars Service department is always a pleasurable experience. As always, Joe Guzman, the service manager always takes a personal interest in us and treats us as if we are family. pleasurable experience. As always, Joe Guzman, the service manager always takes a personal interest in us and treats us as if we are family. More

Just returned from having my 2009 c30 serviced at Darcars volvo and I had an absolutely fantastic experience. Everyone was great to work with and the job was done very promptly. They even did a great job was volvo and I had an absolutely fantastic experience. Everyone was great to work with and the job was done very promptly. They even did a great job washing the car. I highly recommend this dealership and will defiantly be returning for further services. ~Michael More

He is a nice person, He did a great job. He has a good customer skill. He knows how to deal with customers. I weill recommand him to everybody I know. Toutou customer skill. He knows how to deal with customers. I weill recommand him to everybody I know. Toutou More

We were customers for life until trying to trade our '03 S60 in for a '12 S60. We were offered less than half of what CarMax was offering, and given non-sense that the reason for the poor offer was due to S60 in for a '12 S60. We were offered less than half of what CarMax was offering, and given non-sense that the reason for the poor offer was due to inaccurate information contained in the CarFax report. Even after the CarFax report was corrected, the they told us the offer was still half was CarMax was offering. We corrected the CarFax report immediately, but were so disgusted with the so-called "wanting customers to love every aspect of their interaction" with DARCARS that we never went back, and bought a Mercedes instead from a dealer who matched the CarMax price. More

Last Saturday evening, I could not start my car at a parking lot in Gaithersburg, MD. I tried countless times. It was dark and cold, my seventy-seven year old mother with high blood pressure was in the parking lot in Gaithersburg, MD. I tried countless times. It was dark and cold, my seventy-seven year old mother with high blood pressure was in the car and my car’s menu was at home. I was helpless and very frustrated. I had no idea whom to call for help. I called Darcars Volvo, Rockville that was the only one I had a number with me at that moment. Mr. Joe Guzman on the other side learned my situation and offered to come over personally to help me out. He came over and started my car for me. No charge no tip, only the kindness and knowledgeable help with a cheerful smile. Lucky me that day for having Joe picked up the phone at that moment. I am so glad that I am a Volvo owner and I believe that Volvo made a wise investment for having such a wonderful employee Joe Guzman. Thank you again, Mr. Guzman! Happy holidays!! More

To update, the General manager, called me and We had a nice chat, she understood my frustration and where I was coming from, she was able to resolve the issue. It makes a world of a difference when, at le nice chat, she understood my frustration and where I was coming from, she was able to resolve the issue. It makes a world of a difference when, at least one person is able to sympathize with the customer. Thank You Mina, you don't know how much this means to me. She took her time to listen to me and we came to a mutual understanding. More