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DCH Acura of Temecula

Temecula, CA

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175 Reviews

26705 Ynez Road

Temecula, CA

92591

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Showing 175 reviews

April 01, 2019

Very uncourteous Shehata Kirollos is ego guided not client oriented. He talks to acura clients very commandingly and unprofessional. I brought my vehicle in for servic More

by Acura12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kirollos Shehata
Apr 04, 2019 -

DCH Acura of Temecula responded

Hi Acura12, We're very discouraged to read this review. We would like to speak with you as soon as possible to learn more about the situation. Please contact our Service Manager, Chad Sobek, as soon as possible. He can be reached at 951-491-2451. Regards, Kelly Zala Customer Relations Manager

January 10, 2019

Always reliable I have had nothing but good experience at DCH Acura from service dept to sales. We've been a customer for about 9 years. Chad Sobek is our go-to-guy w More

by Debcon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Alvano, Chad Sobek
Jan 16, 2019 -

DCH Acura of Temecula responded

We strive for excellent customer service, and dedicated employees, such as Chad, make that happen. Thank you for providing our dealership with this feedback. We are very glad that you have been a customer with us for 9 years, and we hope to meet any needs of yours in the future!

November 01, 2018

Accommodating Chad is great... very professional and curteous. I was given options... my car issues were taken care of and I was conviniently given a loner so that More

by Pinoyhomeboy
Recommend Dealer
Yes
Employees Worked With
Chad Sobek
Nov 02, 2018 -

DCH Acura of Temecula responded

Thank you for the 5-star review and kind words about Chad! We will make sure to pass them along. We hope to work with you again in the future!

October 02, 2018

Great Buying Experience! We absolutely love our new 2019 Acura RDX. The staff at Acura of Temecula were all so helpful and knowledgeable. We never felt rushed or pressured. More

by GGIMenifee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ericc Bonilla, Dan de la Cuadra, Andy Prado, Chad Sobek, Aubree Rubio
Oct 03, 2018 -

DCH Acura of Temecula responded

Thank you for taking the time to write about your positive experience at DCH Acura of Temecula. We strive for excellent customer service and a comfortable atmosphere for all of our customers, and we are glad you found exactly what you were looking for! Enjoy your new purchase!

February 06, 2018

DO NOT BUY A CAR HERE!!!! I previously wrote a good review thinking that we got a good deal on our van, I was very mistaken. We’ve had our van for about two 2 months and it al More

by tyre0422
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andy Prado
Feb 15, 2018 -

DCH Acura of Temecula responded

Hi Tyre, Thank you for taking the time to leave us this review. We use feedback like yours to continue bettering our customer service. Unfortunately, there is no way to predict the fuel pump going out on a vehicle. This vehicle, though a ‘Value’ vehicle, was indeed inspected and not found to have any mechanical issues at the time. I apologize that you’ve had this issue come up but the discount that I offered you for the repair still stands. Please give me a call if you’d like to set up an appointment to have this taken care of. Regards, Dan de la Cuadra 951-699-1515

January 24, 2018

Amazing Customer Service!! Luis is simply AMAZING!!! His personal service, attention to detail and awesome demeanor set him and DCH Acura service center apart from all others!! More

by PaulieDV211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Ruvalcaba
Jan 25, 2018 -

DCH Acura of Temecula responded

Paulie, thanks for taking the time to provide us with such a great review! We will definitely pass along your compliments to Luis. Hope to see you soon!

December 28, 2017

Best car shopping experience! Our sales person Ron Alvano was amazing. He found the car we were looking and sold it to us at a great price. We truly appreciated his patience an More

by chip2051
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Alvano
Jan 04, 2018 -

DCH Acura of Temecula responded

We couldn’t be happier to hear that Ron was able to give you an excellent car shopping experience! Thank you for the 5-star review! Dan de la Cuandra, General Manager

December 13, 2017

Other Dealers - take a lesson We have never been treated so well - as DCH Acura of Temecula - outstanding service and repair. Never have to wait - always informed as to the repair More

by kathieisenberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Ruvalcaba, Kirollos Shehata
Dec 18, 2017 -

DCH Acura of Temecula responded

Thank you for this excellent review and kind words! We look forward to working with you again in the future! Dan de la Cuandra, General Manager

December 08, 2017

Great Experience Friendly sales staff that answered all my questions. Great test drive experience with good explanation of all vehicle features. Showroom and service w More

by txchu
Recommend Dealer
Yes
Employees Worked With
Breanna, David Mckie, Andy Prado
Dec 18, 2017 -

DCH Acura of Temecula responded

Thank you for the 5-star review! I am glad your visit with us was pleasant and hassle-free. Come back to see us again anytime! Dan de la Cuandra, General Manager

December 07, 2017

See Ron Alvano! Ron was forthright and didn't play games. My husband and I both feel like we received an extremely fair deal on our 2017 ILX. We also received more More

by JMT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Alvano, Andy Prado
Dec 18, 2017 -

DCH Acura of Temecula responded

Thank you for the excellent review! I know Ron will be thrilled with your recommendation and we look forward to working with you again in the future! Dan de la Cuandra, General Manager