DCH Brunswick Toyota

WORST DEALERSHIP I HAVE EVER BEEN TO....BEWARE....SCAMMERS STAY AWAY FROM THIS DEALERSHIP BY ALL MEANS....WE GOT AN INTERNET QUOTE ON A 2016 TOYOTA TACOMA LIMITED....I HAD IT IN WRITING...I DID A KBB TRADE QUO STAY AWAY FROM THIS DEALERSHIP BY ALL MEANS....WE GOT AN INTERNET QUOTE ON A 2016 TOYOTA TACOMA LIMITED....I HAD IT IN WRITING...I DID A KBB TRADE QUOTE ON LINE AS THE SALESMAN TOLD ME TO....HE TOLD ME THEY WOULD GIVE THE KBB PRICE FOR OUR TRADE WHICH WAS A 2015 JEEP CHEROKEE TRAILHAWK....PURCHASED NEW WITH A STICKER PRICE OF $42,000.00....THEY TOLD ME THEY COULD ONLY GIVE $24,000.00 FOR THE TRADE....KBB WAS BETWEEN $27,000.00 -$29,000.00.....THE JEEP IS IMMACULATE....THEY TOLD ME THEY WERE GOING TO DISCOUNT THE TACOMA $3,000.00....IT HAD A STICKER PRICE OF $41,000.00....WE DROVE ALMOST 2 HOURS TO GET THERE....WE WERE DEFINITELY LEAVING WITH THIS TACOMA WITH ALL THE INFO THEY AGREED TO OVER THE INTERNET & PHONE....SO, LONG STORY SHORT, THEY HAD US THERE 4 HOURS & NO DEAL....THEY GAVE US A PRICE OF ABOUT 3K-4K LOWER THAN KBB.....THEY OFFERED $24,000.00....I FINALLY GOT THEM TO GIVE US $25,000.00 FOR IT....THE SALESMAN WE WERE WORKING WITH, HIS NAME WAS STANHOPE.....HE TOLD US WHEN WE CAME IN THAT HE WAS A MANAGER & HE WOULD BE DOING OUR DEAL....COME TO FIND OUT AFTER WE LEFT HE WAS JUST A CLIENT ADVISOR....NO MANAGER.....HE LIED TO US THROUGHOUT THE WHOLE VISIT.......SO, WHEN HE BROUGHT US THE DEAL....HE WAS HOPING WE DIDNT CATCH IT BUT HE HAD ON THE PAPERWORK, $2,100.00 FOR ACCESSORIES???? WE DID NOT CATCH IT RIGHT AWAY BUT THEN WE DID....HE WAS SPEECHLESS WHEN WE CALLED HIM ON IT.....THERE WERE NO ACCESSORIES ON THE TRUCK....SO, HE REALLY DID NOT KNOW WHAT TO SAY...HE WAS TRYING TO SAY, OH IT IS GAP INSURANCE & SO FORTH....WE NEVER PURCHASE GAP INSURANCE ANYWAY....BY THE WAY, WE BOUGHT ABOUT 40 PLUS BRAND NEW CARS IN OUR LIFE....SO WE KNOW WHAT WE ARE DEALING WITH AT DEALERSHIPS....HE PROBABLY LOOKED AT US AS A COUPLE OF STUPID BROADS....THEN HE TACKED ON A $400.00 DOC FEE THAT HE TOLD US FROM THE BEGINNING HE WOULD SPLIT THAT WITH US BECAUSE I QUESTIONED HIM ON IT RIGHT AWAY....WE ARE FROM PA & PA ONLY CHARGES $129.00 DOC FEE....JERSEY HAS NO CAP, SO THAT IS A WAY THEY GET SOME OF THEIR MONEY BACK THAT THEY DISCOUNT ON THE NEW CAR...THEN HE TACKED ON A DMV FEE OF $250.00.....PA ONLY CHARGES $36.00....SO, HE TRIED TO RIP US OFF ALL OF THE MONEY HE DISCOUNTED THE TACOMA....HE REALLY DID NOT THINK WE WOULD CATCH THAT...HE WAS SO SURPRISED WHEN WE DID AND ASKED HIM WHAT WAS UP WITH THE EXTRA CHARGES...THAT WAS AN EXTRA $3,000.00....WE HAVE BEEN TO ALOT OF DEALERS IN OUR LIFETIME....NEVER QUITE VISITED ONE LIKE THIS....WHEN WE TURNED OUR BACK TO THE DEAL...HE DID NOT KNOW WHAT TO SAY BECAUSE HE WAS SO EMBARRASSED HE GOT CAUGHT BEFORE WE SIGNED THE DEAL...ESPECIALLY BY 2 DUMB BROADS THAT HE THOUGHT DID NOT KNOW WHAT THEY WERE DOING....SURPRISE!!!!!!!...WHEN IT COMES TO DEALING WITH CARS...THERE IS NO FOOLING US...WE HAVE HAD....CORVETTE AFTER CORVETTE, HUMMERS, NISSAN 350Z, CONVERTIBLE AFTER CONVERTIBLE, SPORTS CAR AFTER SPORTS CAR AND THIS CLOWN TRIES TO RIP US OFF ON A TOYOTA TACOMA.....IF YOU DO DEAL WITH THESE CLOWNS....WATCH YOUR PAPERWORK BEFORE YOU SIGN YOUR JOHN HANCOCK....GOOD LUCK TO ALL YOU CAR BUYERS THAT SHOP HERE.....THESE PEOPLE WILL TRY TO SCAM YOU , SO IF YOU GO THERE, PAY ATTENTION....AFTER WE GOT HOME, WE CALLED GENERAL MANAGER TWICE....(CLIFTON)....HE NEVER BOTHERED TO RETURN OUR CALLS TO TRY TO SMOOTH THINGS OVER....NEVER AGAIN More

Buying a new car was easy. Got an Internet quote within a day, the dealership lived up to it, everything was done fast, no surprises (which is a very good thing!). Got an Internet quote within a day, the dealership lived up to it, everything was done fast, no surprises (which is a very good thing!). More

Worth the trip Used car shopping was stressful until we found DCH Brunswick Toyota. We purchased two used cars and have had no issues. They were certified and run Used car shopping was stressful until we found DCH Brunswick Toyota. We purchased two used cars and have had no issues. They were certified and run like new. We live over an hour away, so don't go there for service - but we absolutely would if we were closer; however, the next time we need a car we will be sure to check them out again. More

Great place! Brunswick Toyota service center was very helpful in assisting me with whatever I needed to keep my car running smoothly. Kevin is very knowledgeable a Brunswick Toyota service center was very helpful in assisting me with whatever I needed to keep my car running smoothly. Kevin is very knowledgeable and I trust him, I wouldn't go anywhere else. More

Great Service I have been servicing my Camry for the last 5 years at DCH Toyota. Not only are their prices fair, but their staff is great. My service advisor Ed Ram I have been servicing my Camry for the last 5 years at DCH Toyota. Not only are their prices fair, but their staff is great. My service advisor Ed Ramirez is the biggest reason why I continue to be a DCH customer as he is extremely helpful, and has a great personality. He takes his time in explaining the work that needs to be done, and how the prices are broken up between parts and labor. I would highly recommend anyone who needs service on there car to go to DCH and work with Ed. More

My best dealer experience ever! I have had a Toyota now for years and recently switched from where I leased it over to try servicing at DCH Brunswick Toyota. It is the best move I ev I have had a Toyota now for years and recently switched from where I leased it over to try servicing at DCH Brunswick Toyota. It is the best move I ever made. When I arrived at the service department at DCH, for the first time, they rolled out the red carpet for me. I was given the King's tour of the dealership. Javad, got me right in and had the technician working on my vehicle immediately. Lynn the Customer Relations Manager introduced me to the Service and Parts Director, Rich, where I was welcomed as a new customer and then escorted to the customer lounge. My service was done in record time, which was most important to me as my schedule is very tight, and I was back on the road in record time. To all the staff at DCH Brunswick Toyota, you have a new loyal customer! Over the years I have had many experiences with Toyota dealers and this was truly the best. More

Excellent Service Rupert was able to answer all my request over the phone before I had to drive onsite. He located the car I requested and went pick it up personally, Rupert was able to answer all my request over the phone before I had to drive onsite. He located the car I requested and went pick it up personally, all within the same day. The service was courteous and efficient. More

Great service! Rupert Palmer was very informative and helpful! Real nice guy. Great service! Overall good experience. Would definitely recommend this dealership. Rupert Palmer was very informative and helpful! Real nice guy. Great service! Overall good experience. Would definitely recommend this dealership. Ask for Rupert, ya mon!!! More

Mohmad Rizvi went upon and beyond our expectatins Our sales associates, was very helpful with all our concern and would highly recommend him to friends and family as well as the dealership. All were Our sales associates, was very helpful with all our concern and would highly recommend him to friends and family as well as the dealership. All were friendly and helpful More

Best experience buying car, so far I have bought 4 new cars (all Honda) from different dealer. This was my first Toyota from this dealer. My honda dealer is great but DCH brunswick is e I have bought 4 new cars (all Honda) from different dealer. This was my first Toyota from this dealer. My honda dealer is great but DCH brunswick is exceptional. More