DCH Brunswick Toyota

My husband and I just had a new baby and were in need for a new larger second car. We already had a Toyota that my husband bought new from this dealership in 2003 so our first thought was to come here. We a new larger second car. We already had a Toyota that my husband bought new from this dealership in 2003 so our first thought was to come here. We decided to look into a used Camry and lucked out finding a beautiful one in the price range we could afford. The group of guys we worked with were very patient with our questions and worked with us on the price for the used car and the amount we were able to get for our trade in. It was a great experience and I wouldn't hesitate to recommend family and friends to DCH Toyota and especially these men. Thank you! We love our "new" car! More

I was really impressed with this dealer and the above mentioned employees - Alan Carter and Ray Medina - from the moment I walked through the door. Alan greeted me and asked me if I was being helped. wh mentioned employees - Alan Carter and Ray Medina - from the moment I walked through the door. Alan greeted me and asked me if I was being helped. when I said no, he asked me what I would like to do and I said I wanted to make an inquiry about a new mini van. He immediately got Ray to sit with me. From the start of the process to the finish, I could sense the genuinness of both of them and once I found out I was going to buy a Toyota Sienna, I told them what my budget was and they were willing to work with me. I was not pressured in any way but was treated like a person and not just another number and that meant alot to me and I dare say that they've just won another customer for LIFE by their honesty, customer service and their "going over and beyond customer expectations" attitude. I work in a service industry as well and I know the essence of true customer service. If I could rate them 150%, I would. Great job guys and you're the real reason why DCH has done well and keep doing well. For what's worth, I hope this gets to your leadership at DCH as you should be truly recognized for your hard work and attention to customer needs. To say the least, as much as it takes a lot to impress me, I was REALLY IMPRESSED! Needless to say I walked out with a Brand New Toyota Sienna 2012! More

Ray Medina is an excellent person.His sincerity,warmth put us at ease the moment we met him.He is also a great sales rep.He knows his product and is able to address any questions you may have in simple un put us at ease the moment we met him.He is also a great sales rep.He knows his product and is able to address any questions you may have in simple understandable terms.Alan Carter explained the financial aspects of our purchase and we were able to arrive upon a price we thought was fair.These two gentlemen are outstanding representatives OF DCH Brunswick Toyota not because of their salesmanship but because of their character and integrity. More

For a first time new car buyer this was definitely a good experience. The people who I dealt with were very accomodating & sometimes go out of their way to do so. I am usually apprehensive to deal with sales experience. The people who I dealt with were very accomodating & sometimes go out of their way to do so. I am usually apprehensive to deal with sales people as I get stressed out by all the price haggling that I have to go through but this was an exception. It was like straight to the point & by the time I realized it the deal was done & I got what I wanted. I would definitely recommend this dealership. More

Ray was very friendly, polite, courteous and a pleasure to work with. So far he is the BEST car salesman that anyone in my family has ever dealt with. If it wasn't for him, I probably wouldn't have gotten to work with. So far he is the BEST car salesman that anyone in my family has ever dealt with. If it wasn't for him, I probably wouldn't have gotten my car that day. He was very knowledgeable, down to earth, and made me feel at ease when trying to make my decision. I would not hesitate to recommend Ray to my family and friends who are looking to make purchases in the future. More

The employees were professional and courteous and very knowledgeable, the paperwork was done efficiently, we were given a very good introduction to the gadgets of the car - the overall experience was exce knowledgeable, the paperwork was done efficiently, we were given a very good introduction to the gadgets of the car - the overall experience was excellent More

After I was sent a coupon to purchase touchup paint, I went to the parts department, where the person I dealt with, Bud, tried to convince me that I should buy a bottle that was not labeled with the color went to the parts department, where the person I dealt with, Bud, tried to convince me that I should buy a bottle that was not labeled with the color of my car, because Toyota is always changing the names of the colors and they're all the same anyway (I have cosmic grey mica, he tried to sell me magnetic grey). I had to insist on ordering the correct color. When I complained to the manager (Richard) about this, he said he would have fun speaking to Bud about my complaint, and said that I had gone to the wrong department with my coupon, as it said that I should go to the body shop not the parts department (not true). As far as I'm concerned, if they can't handle the simplest transaction (buying a crummy 6 dollars worth of touchup paint) without lying to, irritating, and frustrating a customer, I'll take my business elsewhere. More

Mr. Carl Wilson is the best service adviser I have dealt with throughout my 10 years experience dealing with Toyota, I will always rely on Mr Wilson to advise me on services with my Toyota Camry........... with throughout my 10 years experience dealing with Toyota, I will always rely on Mr Wilson to advise me on services with my Toyota Camry........... More