DCH Brunswick Toyota

ray was very professional on all my questions and had all the right answers.the process of buing the car was very fast conpare with other car buing expiriance in the past.i will definitely raccoment family m the right answers.the process of buing the car was very fast conpare with other car buing expiriance in the past.i will definitely raccoment family mambers friend and neighbors to shop at this toyota dealer. More

I just want to share my story about DCH Toyota North I just want to share my story about DCH Toyota North Brunswick Customer Service. I have a 2002 Toyota Rav 4 and about two weeks ago I started expe I just want to share my story about DCH Toyota North Brunswick Customer Service. I have a 2002 Toyota Rav 4 and about two weeks ago I started experiencing some problems when accelerating from a stop, say from a red light or stop sign. It also seemed as if my gears were not shifting properly. I took some precautions by having my oil changed ( as I do regularly ) as well as a Fuel injection cleaning and filter inspections by my local Grease Monkey shop. Still, the problem with my shifting was getting worse. I now had brought my Rav 4 to a mechanic friend who upon driving it was insistent that I do not drive it until I had a chance to figure out the problem. I started getting worried ! I went home and did a Google search on 2002 Rav 4's and lo and behold there was an alarming amount of complaints about my exact year and model as far as the ECM and how it created real problems with the transmission ! NOW I WAS REAL WORRIED AND QUITE UPSET !!! I had brought this Rav 4 because I believe in Toyota's and that I could feasibly get 200 to 300 thousand miles out of this workhorse. ( we also bought my Mom a Camry from DCH Toyota North Brunswick in 1998 ) However, I was always reluctant to bring my vehicles to Toyota for servicing because I always heard they were very expensive compared to local service centers ( plus I am an easy target because I don't know much about cars ). OK, So my point ! I just happened to be talking to a friend who said he used to be a trainer at the management level at DCH Toyota. He said " Tommy, I want you to call my friend Richard Mootz, the service director at DCH Toyota. You can totally trust him and he will absolutely steer you right with this". So, I contacted Richard Mootz directly as per my friends request. Richard Mootz took me under his wing, made me feel extremely comfortable about putting my trust in him and Toyota. We came across a problem....when my mechanic friend had checked my engine light with his diagnostic tool, he accidently had erased the important data that was needed to diagnose the problem I was having. This had really tied Richard Moots's hands because he needed this data to confirm my RAV 4's problem. At this point I was even more upset because I was afraid to drive this vehicle....accident , fry the transmission, etc... This is where Mr. Mootz and Toyota step forward above and beyond. He and his staff drove my car to experience the problem. Since the problem was intermittent and did not always happen, they did not see the problem at first. They kept my car over night and drove it until they finally experienced the problem and confirmed the ECM was bad. My car was thankfully still under warranty since I only had 64,000 miles and only nine years old. They fixed my car free of charge, gave me a full printout of what is good, what needs to be taken care of eventually, and most important, things that need immediate attention. To sum it up, Richard Mootz and DCH Toyota now have my gratitude, trust, future service and of course I will tell everyone I know about my positive experience with your company. I am an ex-sales manager and so when I see great service I always feel the need to let the uppers at the Corporate level know about their outstanding employees. We all know how critical it is in todays economy that a company needs to shine with their quality control. And so I would like to Thank Mr. Mootz and DCH Brunswick Toyota for a job well done. ( I am sure you already know how valuable he and the staff are ) That's it, I know it is a long letter but one more time, THANK YOU ! Sincerely, Tom Aboussleman More

Ray Medina was the best salesmen I have had in all of my years of purchasing cars: new and used. He went above and beyond my expectattions and i appreciated all of his help. I would reccomend anyone to him years of purchasing cars: new and used. He went above and beyond my expectattions and i appreciated all of his help. I would reccomend anyone to him because of his high quality of customer service skills. Thanks so much Ray. More

Ray was professional,patient,and helpful. He answered all of our questions about the car that we wanted to buy. He made sure that every detail was taken care of. He took us for a short ride in the car to mak of our questions about the car that we wanted to buy. He made sure that every detail was taken care of. He took us for a short ride in the car to make sure that we like the car and he explained to us how to use everything inside the car. He gave us his cell phone number and was available any time to answer our questions. Lisa( Sales Manager) was a great person, professional and knowledgeable. She assisted us by answering our finance questions and made sure that any needs or concerns were handle. She tried her best to get the best deal for us regarding the down payment and the monthly installments. We recommend DCH Brunswick Toyota along with Ray and Lisa to anybody. Thank you Lisa and Ray. Karam & Roxanne Abas. 06/01/2011 More

Ray was professional, and helpful. He answered all of our questions,and he was patient. He made sure that we understood all the details and tried to help us in any way he could. Ray was knowing what he was questions,and he was patient. He made sure that we understood all the details and tried to help us in any way he could. Ray was knowing what he was doing because he answered all questions we asked him about the Toyota Corolla car that we bought yesterday. Ray let us to take a short ride with him in the car to make sure that we like the car and he explained to us how to use everything inside the car. Lisa( the Sales Manager) was a great person and professional and assisted us by answering our finance questions and made sure that any concerns were handled. I recommend this dealer for anybody. Ray, Lisa, Thank you so much for your help. Karam&Roxanne Abas 05/25/2011 More

I gave a 5 because there wasn't a 10. Ray Medina, took us under his wing and was very good about his job. He explain everything and ask If we had any questions. We went on a test drive without asking him to. under his wing and was very good about his job. He explain everything and ask If we had any questions. We went on a test drive without asking him to. He was always one step ahead. He is very friendly and very knowledgeable. More

it was nice dealing with a friendly dealership. Pat was very professional and would be recommended to any of my friends. Parking and hours of operation were very convienant. the location of the dealership very professional and would be recommended to any of my friends. Parking and hours of operation were very convienant. the location of the dealership is ideal and I will continue to do business with you. More

The facility was neat and organized, everyone was very friendly and knowledgable about all makes and models they had to offer. Thay also offered me the most competitive deal from all theshopping. I also m friendly and knowledgable about all makes and models they had to offer. Thay also offered me the most competitive deal from all theshopping. I also met with Lisa who was very helpful as well in my vehicle purchasing experiance. More

I found my experience with dch toyota to be an excellent one. Ray Desimone combined knowledge , friendliness, and was completely trustworthy. I highly recommend Ray as an excellent employee and look forward one. Ray Desimone combined knowledge , friendliness, and was completely trustworthy. I highly recommend Ray as an excellent employee and look forward to my return. I speak with high regards about this dealership and tell all my friends and family that if they're looking for a car, go to see Ray. More

My older model VW had given it's all and it was time to replace it. I didn't have any cash to put down so I walked in pessimistically optimistic that a deal could be struck. Thanks to the persistence of Ra replace it. I didn't have any cash to put down so I walked in pessimistically optimistic that a deal could be struck. Thanks to the persistence of Ray Medina and David Alarcon, I was able to leave the lot with a used 2009 Toyota Corolla and I couldn't be happier. These two gentlemen were courteous, professional, extremely helpful, patient and went out of their way to make sure I got the best deal possible. They explored every possibility and angle and I'm very grateful for their hard work. Everything was clearly spelled out for me and I have to say that it was the most pleasant car-buying experience I've had, especially considering my situation. I will definitely work with them again the next time I'm in the market for a new vehicle. Thank you, Ray and David! More