DCH Brunswick Toyota

We walked in on a busy day but Ismail and Stanhope made us feel like we got all the time we deserved. They were very professional and Great people skills. us feel like we got all the time we deserved. They were very professional and Great people skills. More

I had previously purchased from DCH a while back and received exceptional service and wanted to come back to purchase another vehicle. However, I was quickly met with disappointing service. I saw other received exceptional service and wanted to come back to purchase another vehicle. However, I was quickly met with disappointing service. I saw other customers getting helped immediately. The sales personnel rushed to get their business but I had to wait at the concierge desk before being helped even though I had confirmed an appointment over the phone a few days prior. It was unbelievable! All the sales reps were huddled behind the desk avoiding my business like a plague. Very unacceptable. Nikhil Joshi was able to redeem this lousy service I received by doing all he can to right the wrongs of DCH sales but I had to decline any more of his service as I was very disappointed with my treatment. Please give my compliments to Nikhil only. More

Just picked up my 2021 Toyota 4 Runner. This is the seventh vehicle our family have purchased at DCH Toyota. Our family travel from East Stroudsburg, Pennsylvania to DCH in North Brunswick, New Jersey seventh vehicle our family have purchased at DCH Toyota. Our family travel from East Stroudsburg, Pennsylvania to DCH in North Brunswick, New Jersey because DCH is a dealership that welcomes you with excellent customer service, respectful employees who are very knowledgeable and professional in their field. Manager, Michael Serra, Client Advisor, Hesh Ismail and Finance, Ryan Kaminiski helped me throughout the complete process of the purchase. DCH is not just a dealership who's only goal is selling cars but a first priority to create an excellent relations with the customer. Thank you, Edgardo and Rosa Maria Rodriguez. More

THEY USE 2nd MARKET PARTS. Came in to buy a preowned Lexus 350RX. Tire light was on, they said they would repair it so I purchased the car and said I would pick up after repairs. When I picked up t Lexus 350RX. Tire light was on, they said they would repair it so I purchased the car and said I would pick up after repairs. When I picked up the car, the light was gone. They told me they replaced all the sensors. Next day light was back on. I called the dealership asking them to look into it. They said no. Took it to another dealer and they advised me the light was on because the dealership put in 2nd market sensors. VERY DISHONEST AND SHADY! More

Horrible experience. They are liars and thieves. Told us there was a “30-day warranty” for engine and transmission but all lies. Would never recommend. They took a look at the car once, “fixed” it, only for there was a “30-day warranty” for engine and transmission but all lies. Would never recommend. They took a look at the car once, “fixed” it, only for the same problem to come back the next day. Second time we brought it in they said repairs would cost $4000. When asked about the 30-day warranty, service manager said he “wasn’t there” when I was told about the warranty but that no such thing exists and our dealer acts like he never said it. Horrible. More

Terrible customer service was giving the run around. My remote started is still not active.i will never buy a vehicle from this dealer again remote started is still not active.i will never buy a vehicle from this dealer again More

This dealer ship it’s a jokeWas trying to lease This dealer ship it’s a joke Was trying to lease Highlander They advertise for $299 a month Price on their website with additional mileage is $415 This dealer ship it’s a joke Was trying to lease Highlander They advertise for $299 a month Price on their website with additional mileage is $415. In the dealership it’s $685 Don’t spend your time it’s useless More

I would have given 5 stars but not good experience with advisor ... BUT Michael Serra took care the hidden 3K on my paperwork the CORRECT WAY! If your looking to buy a vehicle there , go to Michael S advisor ... BUT Michael Serra took care the hidden 3K on my paperwork the CORRECT WAY! If your looking to buy a vehicle there , go to Michael Serra , he wont screw you over ! And make sure you get the correct copies and have someone take the time to show you things about the car ! More

I purchased a 2018 Toyota Highlander from DCH. My advisor was Boris. This gentleman did an exemplary job taking care of my automotive needs. I would highly recommend purchasing a vehicle from this establishm was Boris. This gentleman did an exemplary job taking care of my automotive needs. I would highly recommend purchasing a vehicle from this establishment. Class personified. More

Back in 2012, I bought a certified, pre-owned 2010 Highlander from DCH Brunswick. The SUV served me well (got it up to 148,000 miles and it never saw a mechanic's shop). I decided that it was time t Highlander from DCH Brunswick. The SUV served me well (got it up to 148,000 miles and it never saw a mechanic's shop). I decided that it was time to replace it, this time with a new 2021 Highlander Platinum. I contacted multiple Toyota dealers around central and northern NJ. Only two dealers were willing to discuss price via email, all of the others insisted that I visit their dealership and sit with a salesman. Since I previously had a positive experience at DCH Brunswick and their current General Manager Lisa was very quick to respond via email and offered a very competitive price on the Highlander that I wanted, they earned my business. Lisa set me up the following day with her assistant, Julyssa. Prior to receiving a single penny from me or a signature on any documents, they had the vehicle that I wanted prepped and ready for me to view in their garage and test drive. The SUV was MINT. They did a great job detailing it and prepping it to show. After spending time in the vehicle and Julyssa explaining some of the multimedia tech features that I was unfamiliar with, we proceeded inside to work out the details of my trade-in (we quickly reached a number that was satisfactory to both parties) and I began signing papers for the new SUV. Since Lisa and I previously worked out the purchase price via email, the entire process was very smooth and cordial. Julyssa and I reviewed the sales agreement in detail until I was satisfied with the way the numbers were lined up. Once that process was completed, I met with Ryan K. from the finance department who assisted me with the financing agreement- again a very smooth and quick process (on the way to his office, I spotted a new Supra in another part of the building. We took a quick detour and he spent time allowing me to drool over the three Supras that they had lined up. I tried to negotiate a Buy One Get One Free deal, but he wouldn't budge). My entire visit lasted under 1.5 hours. Having Lisa set everything up for my arrival, having the price negotiated ahead of time, and having a dealership that is on top of their game- made the entire buying experience a breeze. I highly recommend giving DCH Brunswick Toyota the opportunity to earn your business. They have now treated my very well two times and I am talking them up to my friends and family. More