DCH Ford of Thousand Oaks

YasminFields@dchfordofthousandoaks. com TShak@dchfordofthousandoaks.motosnap.com daemethrooney@dchfordofthousandoaks.com garydehart@dchfordofthousandoaks.com Poor Sales Practices Wh com TShak@dchfordofthousandoaks.motosnap.com daemethrooney@dchfordofthousandoaks.com garydehart@dchfordofthousandoaks.com Poor Sales Practices Why is each and every person that I have e-mailed at this dealership is completely ignoring me and my situation with your bad sales practices. Putting cars up for sale that are not ready. Promising a car be ready in days when weeks later it is not ready. Hiding serious problems with their cars and not letting the customer know of the possible repercussions and expenses that may occur. Due to your complete lack of communication and severely bad sales practices on this matter I will have to consult with my attorney and various internet posts if I am not contacted ASAP and this is resolved. I am sorry, I just got home from work. I do not have a phone while working. I do receive e-mails though What is up with the car? Is it ready? I thought it was supposed to be ready on Tuesday! I am sorry but I am going to have to cancel the purchase of the 2017 Tesla S. I was not told that it was going to take several weeks to get ready. I am losing a lot of confidence in this car. If a simple window repair takes this long, how long is anything else going to take. Parts are obviously too hard to acquire for Tesla’s which in my opinion make them a bad purchase at this time. I have found that the absolute worst thing to do with a Tesla is to let the battery go dead, this requires a complete reload of the operating system and can cause battery problems with charging. You should never let the battery drop below 10%. The other Tesla on your lot that I was looking at was already below 4%. A bad sign is that this dealership is not maintaining its electric vehicles properly. The Tesla S that I was trying to purchase has been sitting for an extended period of time letting the battery discharge completely. Between the time to acquire parts and lack of maintenance I just do not have confidence anymore that this is the vehicle for me and my family. I tried to call but no answer or voicemail As I stated, I was ready to drive away with a vehicle when I was there. I was willing to wait a couple of days. If it takes weeks to get a simple part for just fixing a window this is obviously not the right time to purchase a Tesla. Second - this dealership has let the battery drain - I have a co-worker that let his Tesla battery go dead and had to pay over two thousand to have the system reloaded and has had ongoing problems ever since. I do not want a Tesla with a Dead battery and a window that takes weeks to fix. They still have not refunded me for something I have not yet received after several weeks of deception and lies the car is still not ready. They continue to refuse to answer my e-mails and inquiries. I wanted this car three weeks ago - I no longer have confidence in the quality of this car or the honesty of this dealership. More

Worst experience attempting to buy a car ever! I highly recommend you stay clear of this dealership. This is probably the 5th review I've written in 30 years. For me to take the time to post this I highly recommend you stay clear of this dealership. This is probably the 5th review I've written in 30 years. For me to take the time to post this means it was truly an awful experience. Be warned. More

Used car manager Gary is bad. Go elsewhere. Bought a 50k used truck they bought from a rental company and then refused to address less than $500 in issues. Go elsewhere. Bought a 50k used truck they bought from a rental company and then refused to address less than $500 in issues. More

Bought a Ford F150 last August. I have yet to retrieve my extended warranty fees. They are the worse dealership ever. They don't even deserve 1 star, I have yet to retrieve my extended warranty fees. They are the worse dealership ever. They don't even deserve 1 star, More

Bought a used 4Runner; sales people were great, vehicle was as advertised, all good until the follow up. I needed documentation to get it registered when I got to my home state as well as needing to get was as advertised, all good until the follow up. I needed documentation to get it registered when I got to my home state as well as needing to get the title to my credit union, and that's where the fun began. I had been told the title was being sent electronically to CA DMV who would forward it to DOL in my state, and while DCH did have 90 days to make this happen I was hoping to get some idea of where things were in the process as my temporary license was nearing expiration and I also needed to get the title to my CU at some point. Simple, right? I called the sales person I had dealt with and was referred to the finance dept. where I left multiple voice mails with no response. I was trying not to be 'that person', so was only calling a couple times a week at this point but was getting no response. After a few voice mails to the finance people and a couple more conversations with the sales guy who told me he had passed my message on - as well as an accidental transfer to the general manager (with whom I left another VM to no avail) - I'm getting frustrated. By now I had also called CA DMV to see what they could tell me about the status of the title, and was advised that the title was not actually sent electronically but was a hard copy and that it would go directly to DOL in my state. Five weeks have now gone by since I started calling, and it's more like every day or two instead of once/twice a week and it's still radio silence. I finally called the sales manager (VM, shocking) since by now the temporary license had expired, my CU was telling me the interest rate was going to increase significantly if they didn't get a title soon, and I'm about frustrated. Huh, still no response so I sent a follow up email to the sales manager and copied in the general manager and finally got a phone call back. I explained that I was simply trying to find out where the title was as by now the temp had expired, and I also need some additional documentation. This was followed up by an email to the finance dept. who advised that the needed documentation would be sent via FedEx and I'd get a tracking number the next day. Yeah, right... Next day, no tracking info and I hadn't even been advised what was actually even in the packet. I called again, and crickets. I sent a couple more emails and made a couple more phone calls, and got even more crickets. Four days later the packet shows up (received by FedEx three days later, not the next day as promised) and lo and behold, the title which I had been told was not available was in there. All good, right? Well, almost.. Went to DOL to get it registered and I was missing one of the forms they needed. Fortunately the place I go to is very helpful and they told me they would call DCH to get the form since dealers were always responsive to licensing offices (and the lady wondered why I was snickering as she was telling me this). She was "accidentally" cut off twice, left a voice mail for the finance person that wasn't returned, and on the fourth call was given an assurance that the salesman would walk over to her desk and the form would be emailed shortly. After a 10 minute plus wait I went home to double check and was able to find the needed form and go back to DOL. This was 45 minutes later, and guess what hadn't been emailed? Nice car, decent price, friendly sales person (aren't they all when they want something from you?), but once the deal is done don't expect anybody's word to mean diddly nor any promises or assurances to mean anything either. I won't be surprised if Joe or Steve respond here asking me to reach out to them as this most certainly isn't typical, doesn't meet their standards, and they are oh so sorry and would like a chance to make it right, but in all reality these little post review platitudes are nothing but a way to make the next buyer think they actually care... More

Horrible customer service, reached out to several staff members, managers, etc through email, phone calls, voice mail messages, texts and would not respond. Turned car in for purchase and they were suppose members, managers, etc through email, phone calls, voice mail messages, texts and would not respond. Turned car in for purchase and they were supposed to send check to bank to release the loan. They sent in days later then they said they would and to the wrong address, resulting in significant delays in being able to receive a release of loan paperwork from bank. Without this, had to pay several hundreds of dollars for a rental car and unable to purchase a new car. More

This was our first American car since 1995, so we were excited about the Mach-E and loved that it was dog friendly with the split fold-down seat. Our dog Chewie loves it. However, our dealership experi excited about the Mach-E and loved that it was dog friendly with the split fold-down seat. Our dog Chewie loves it. However, our dealership experience was a nightmare. Dirty deals, after-the-fact changes, missed appointments, lying, misogyny and a complete lack of ethics and integrity are the de facto approach from the two sales team members we encountered at DCH. We blame ourselves as well. We were warned by many, many people about this dealership (you may have been too). But don’t let the 4-star Google reviews fool you. There are holes in that system. Check out dealerrater.com, cars.com, and BBB.com and others to see the consistent 1’s which more accurately represent our experience. We were fooled by the 4’s as well. A Few Highlights: -Vehicle provided with 30% charge (Ford recommends not going below 20) -Lying about options on car, after we bought it (had do deal with GM and now dealing with Ford Corporate) -Our Salesperson made an appointment with us after we bought it and didn't bother to show up. He knew it was his day off and made it anyway. -Rude comments and tone to my wife, until she set them straight. At one point it got so bad, my wife and I had to laugh. Seriously. It was like buying a car from a frat house. The desperation to sell a car is pathetic. In contrast, a month later, we had a vastly different experience at Vista Ford in Woodland Hills, where our family purchased a Full-sized Outer Banks/Sasquatch Bronco. The professionalism and respect shown there only highlighted the deficiencies of DCH Ford. Vista is family owned, DCH is a giant corporation that owns many, many dealerships. Apparently, they attract the c-level salespeople who learned their techniques from watching Wolf Of Wall Street in the chapter room. BTW, I sent a 3 page letter documenting this to Ford, and was informed that they do customer service surveys only on certain cars. They didn't care. American cars. I see you. More

This dealership is the worst. Complete waste of time. They will get you in to negotiate to give you nothing for your trade-in for one year old car…demand that optional add ons a Complete waste of time. They will get you in to negotiate to give you nothing for your trade-in for one year old car…demand that optional add ons are mandatory…and add a dealer mark up without posting it or discussing it. The sales manager was bullying me. Who in the world would buy a car from someone that is pushy and rude. Not me. Had an excellent experience at Vista Ford. Come have Vista Ford train your staff. Old slimy sales tactics are a thing of the past. Or fire your staff and start over. More

Warning! !! Purchased a used truck 2021 F250. Within 200 miles of ownership transmission starts shifting hard(noticed on test drive was told it was normal) !! Purchased a used truck 2021 F250. Within 200 miles of ownership transmission starts shifting hard(noticed on test drive was told it was normal) , all usb ports fail front and back, camera system screens turn blue, Drivers window wont roll up. I was assured by the salesman truck has had full inspeorction and zero issues. They did offer a warranty at a crazy high price. Living out of town the truck has currently been at my local dealership waiting on transmission repair, two new cameras, and a sync module I was counting on this vehicle now I have no truck or transpiration!! Talked to Joe Sales Manager and he said my dealership was in it for the money. Even though the truck had transmission problems before i even got home!!!! Because I live 100 miles from dealership Joe said sorry about your luck zero compensation for selling me junk that was "inspected" before they sold it. More