DCH Honda of Mission Valley

Always great Everyone who works at Honda is always wonderful and helpful. Love the service department! Service is always prompt and punctual and everyone is always Everyone who works at Honda is always wonderful and helpful. Love the service department! Service is always prompt and punctual and everyone is always pleasant. More

Fool Me Once You know the saying, "Fool me once, shame on me. Fool me twice, shame on you." I bought a 2016 Honda Fit, top end model a few years ago at this dealer You know the saying, "Fool me once, shame on me. Fool me twice, shame on you." I bought a 2016 Honda Fit, top end model a few years ago at this dealer. I was under a time constraint and hadn't bought a car for a while. The result was they talked me into a number of "upsells" (security package and such) and I ended up paying too much for the car. That's on me, though I wasn't happy about it later when I realized I had made a bad deal. My credit union actually had to get approval on the price I paid. Let's say it was probably 1,500 too high. Fast forward a couple years. I get an email from them with the subject "We are currently experiencing an unprecedented increase of pre-owned sales and our pre-owned inventory is being depleted. We are looking to purchase all price range vehicles however we need seven Fit models because of an unusual number of customer request for the specific vehicle. Our deadline is April 30, 2018 to locate these vehicles.According to our records you currently own a 2016 Honda Fit that is in good condition. We are willing to make an aggressive offer for this vehicle. There is no purchase necessary." So I drove a half hour each way to the dealer, having made an appointment. I got there and they didn't know who my appointment was with. They sent out a kid in his early 20s who was nice enough but basically just took down my mileage and then went to the manager for a quote - who then took 30 minutes. I didn't expect a whole lot, but I had looked at the Blue Book value (what I could sell it for) before leaving. I chose "good" condition even though my car is like new and low mileage. The range from KBB was 14-16k. Their "aggressive" offer was 11k. Basically they were trying to lure me in to talk me into trading my car in on a new one. (But even their trade in offer was low.) Totally insulting. Totally a waste of time. Totally a sales tactic. I told them I was unhappy with their offer (reading their own email back to them) and they told me it was more than fair, and that I could "buy a brand new top end Fit for 18k" (even though online prices show them starting at 20k, with no extras and no consideration for the fact that I live in San Diego, where it would almost certainly be more). So, they fooled me twice, or tried to. Of course I left without selling. I am angry at myself for even going back to DCH, but I am even more upset with them for being such a mercenary dealership. I cannot recommend this place. In fact, I really have nothing good to say about them other than their showroom is clean and the coffee is decent. More

Excellent service We want buying a Honda Odyssey and started with Costco auto program. Internet sales manager, Axel Ambrosius, from DCH Honda of Mission Valley responde We want buying a Honda Odyssey and started with Costco auto program. Internet sales manager, Axel Ambrosius, from DCH Honda of Mission Valley responded quickly, reached to us with a reasonable quote and a friendly invitation. Once we arrived to the dealer, Axel was so nice and extremely helpful. He was patiently explaining all new features of new car and gave us a detailed demo. We couldn't believe buying a new car was made so easy. With Axel, there was game playing, everything is straightforward and we feel that we can totally trust him. We really enjoying the car buying experience and truly appreciate help from Axel Ambrosius. We highly recommend using Costco auto program and doing business with DCH Honda of Mission Valley! More

Maintenance appointment Took my car in for maintenance and Erik Gomez was the one who greeted me. He was super friendly and welcoming. He explained everything thoroughly. It Took my car in for maintenance and Erik Gomez was the one who greeted me. He was super friendly and welcoming. He explained everything thoroughly. It was obvious that he cared about his customer. I've been going there for almost 5 years and Erik was excellent at his job. i recommended him to my sister who also takes her car there. More

Great Service! I recently visited Honda in search of the perfect car for my teenager. I started my search online and my information was sent to Axel Ambrosiuos one o I recently visited Honda in search of the perfect car for my teenager. I started my search online and my information was sent to Axel Ambrosiuos one of the internet sales reps. He found the perfect car at the right price for me. That made it so much easier when I got to the dealership since he already had the cars picked out. My son tried out the car and loved it. I often dread going to dealerships because they keep you waiting for hours but this experience was very different. Everything was fast , the papers were drawn out pretty quickly and I was out of there in an hour. I really recommend Axel to anyone who is buying a car. He helps you out online and that makes it way less complicated the day you actually go and buy it. Great Service!!! More

Excellent customer service I was pleased with the overall customer service offered to me by the people I dealt with in the sales department. It made buying my new car an enjoyab I was pleased with the overall customer service offered to me by the people I dealt with in the sales department. It made buying my new car an enjoyable process. More

Excellent Service Department The best service ever from Ohmar Atilano, a great great asset to DCH Honda, the reason I've been coming here for the past 4 years. The best service ever from Ohmar Atilano, a great great asset to DCH Honda, the reason I've been coming here for the past 4 years. More

Great My experience at Honda mission valley was great very friendly service department. They greeted me right when I pulled up with kind words and knowledge My experience at Honda mission valley was great very friendly service department. They greeted me right when I pulled up with kind words and knowledge about what my car needed for service More

Friendly, very competent service center The Service Center is very competent in identifying services needed and providing time and cost estimates in case you need to come back another time. The Service Center is very competent in identifying services needed and providing time and cost estimates in case you need to come back another time. They are friendly and courteous. The waiting area is clean and the amenities are great, especially the pop corn! The shuttle service is a nice touch although the waiting time can be long, depending on the time, day, and customers. Ernesto was our shuttle driver, he was so friendly and courteous! More

Customer for Many Years Hi! Needed recall work on Master Brake Cylinder for 2005 Odyssey. I am original owner, and take my 2 Hondas to DCH when needed. Have always liked D Hi! Needed recall work on Master Brake Cylinder for 2005 Odyssey. I am original owner, and take my 2 Hondas to DCH when needed. Have always liked DCH Mission Valley....Professional, courteous and delightful waiting area. Yes I recommend and of course I will go back.. More