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DCH Kay Honda
Eatontown, NJ
8,457 Reviews
Buy or lease a Honda at a New Jersey Honda dealership with a huge selection of vehicles and a proven history of delivering customer happiness. At DCH Kay Honda, we do more than sell and service cars—we take care of our customers The DCH Way.
Our Honda dealership in New Jersey has built a business geared towards your complete satisfaction and peace of mind. Whether you’re shopping for a new, certified or used vehicles, looking for Honda parts and accessories, or bringing your vehicle in for routine maintenance, you always receive the highest level of customer service and personal attention here…simply because you deserve it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 8,457 reviews
February 19, 2011
Customer service - I changed my mind a couple of times regarding the car itself and the extended warranty plan yet the DCH Kay Honda staff continued to be courteous and helpful. The new car sales rep loca regarding the car itself and the extended warranty plan yet the DCH Kay Honda staff continued to be courteous and helpful. The new car sales rep located a car to my liking 100 miles away and retrieved it, with no obligation on my part to buy (but I did). The finance manager spend a lot of time with me and patiently explained the various plans available. She answered all my questions and showed me all the numbers for various options. She seemed to be a very professional and skillful member of the Honda staff. Friendliness - The staff were friendly and personable, yet highly professional. I feel like I have friends there now. Overall experience - Very pleasant. I learned some things about how to care for my car. Service was quick and focused. The staff were very attentive to my needs. Price - I was happy with the final price. More
by paroline
Employees Worked With
5
February 17, 2011
overall experience was GREAT!! my original inquiry was through the costco auto buyers program and they emaieled DCH Kay Honday, i was contacted immediately by Marc F and he kept in touch with me via email through the costco auto buyers program and they emaieled DCH Kay Honday, i was contacted immediately by Marc F and he kept in touch with me via email, he gave me all the pricing and answered all my questions on the nitty grittys. once i decided to go with Honda- the experience with him on the phoned and in person when dealing with everything was stpendous!!! More
by rrscher
Employees Worked With
Marc fiorilli, mark mendez-finance
February 09, 2011
I was fairly displeased with my purchasing experience. Not only were we purchasing two cars from this dealership, but it was our 3rd and 4th Honda. I never truly felt appreciated for bringing our busines Not only were we purchasing two cars from this dealership, but it was our 3rd and 4th Honda. I never truly felt appreciated for bringing our business back and for buying 2 at a time! I was sternly told that the dealership would not move from the 'red tag' price, yet they knew I was trying to stay within a certain price range (monthly payment) for two cars. It would have been nice if the dealership could have helped with some of the registration fees or even offered oil changes for a period of time to show their appreciation for my business. Neither of those cost too much and it would have encouraged me to bring my car to the dealership for other services. The process was also extremely long - we knew which two cars we wanted to purchase when we arrived and spent over 6 hours finalizing everything. I find that to be way too long. I was just aggravated by the end of the purchase... when I should have been excited! To add more to this, when we were home we identified a fairly large hole/crack in the interior side paneling. When I went back to the dealership to point this out and get it corrected, the manager on duty was not apologetic at all. In fact, he made me feel like it was my fault that his dealership now has to pay for this to be fixed. That was completely unprofessional - I, as the consumer, was the one who was inconvenienced by this whole thing; which, should have been identified by the dealership and not by me. No one said sorry. At this point, I will not go back to this honda dealership (if I purchase another honda) and I will not recommend this dealership. Very disappointed. More
by jbruno002
Employees Worked With
John
February 07, 2011
My wife and I had an excellent experience and think we have found a new home with DCH Kay Honda. We already own a 2007 Civic and were looking to replace our other car. We settled on the 2011 Pilot. We fo have found a new home with DCH Kay Honda. We already own a 2007 Civic and were looking to replace our other car. We settled on the 2011 Pilot. We found the DCH dealer through Optimum Auto Channel. We followed up with Andrew Ly via email over the next few weeks and much to our surprise the Honda Pilot was still at the price and color agreed upon before we arrived! No "high" pressure from anyone, particularly Andrew and floor management. DCH seemed to understand that we didn't need to be "sold" on a Honda, but rather we needed a good experience at the dealership. We were in and out in 1hr and 30 minutes. We have had a few follow up questions on the Pilot with Andrew since the purchase and surprise; he is still following up and treating us like customers he wants to keep. Well done. I have already recommended this dealership to friends and family. When the Civic is ready to be traded in, DCH will be the first stop. More
by homerden
Employees Worked With
Andrew Ly
February 06, 2011
Everyone was extremely Professional,Knowledgable, Friendly! They are a very Impressive Staff! Great Job! The Dealership was very Busy and they handled all customers very well. The Truck was spotl Friendly! They are a very Impressive Staff! Great Job! The Dealership was very Busy and they handled all customers very well. The Truck was spotless!I was impressed with the team work among all the employees. I appreciate no hidden or added costs! More
by Mike Trotta
Employees Worked With
Angela Becerra,Pat Connelly, Steve(Service)
February 02, 2011
I found my experience there to be very friendly, and informative. My salesman tried to get me the best price and helped me learn all about my car. He was available when I needed him or called back wh informative. My salesman tried to get me the best price and helped me learn all about my car. He was available when I needed him or called back when I needed info. I purchased a car there in the past and I wouold do so again. More
by cleo123
Employees Worked With
Art Smith
January 27, 2011
Peter was great with the whole transaction. No BS, no waste of time. I buy a new car every 3-4 years, this was a refreshing experience and I will be back for other cars in the future. I have a car to tra waste of time. I buy a new car every 3-4 years, this was a refreshing experience and I will be back for other cars in the future. I have a car to trade in by March of 2011, my first stop will be DCH Honda, I am sure I will have to go no further. More
by markECD
Employees Worked With
Peter Salazar
January 21, 2011
I wrote a nice review commenting on the great service I wrote a nice review commenting on the great service Evelyn wallis provided and if it were not for her professional approach to this sale we probab I wrote a nice review commenting on the great service Evelyn wallis provided and if it were not for her professional approach to this sale we probably would have gone elsewere. the original review went into more detail but somehow the screen changed and i don't want to redo the whole thing.In closing i would like to thank Evelyn for helping us through the entire process![Great job] Have a Merry hristmas and a Wonderful New Year More
by alfred pearce
Employees Worked With
Evelyn Wall
January 21, 2011
I am a return customer to DCH Kaye Honda. I purchased my first Honda CRV in 2007. This is my second CRV - a 2011 model. I have all my servicing done here. Every experience that I have had with this dealersh first Honda CRV in 2007. This is my second CRV - a 2011 model. I have all my servicing done here. Every experience that I have had with this dealership has been excellent. Customer service and customer loyality goes a long way these days! More
by maggiec813
Employees Worked With
Several
January 21, 2011
I have only positive things to say about my recent experience leasing a 2011 CR-V AWD from DCH Kay Honda. The price was right, and Andrew L. answered all my questions but never pressured me to make a experience leasing a 2011 CR-V AWD from DCH Kay Honda. The price was right, and Andrew L. answered all my questions but never pressured me to make a deal. He was knowledgeable,thorough, respectful, and he has a great personality and attitude. Because of Andrew's hard work, dedication and attitude, I chose to drive over 80 miles round trip to get my new CRV from DCH Kay. More
by DonnaT
Employees Worked With
Andrew Ly
