DCH Kay Honda

On 12/7, I brought our 1998 accord in for service. The vehicle was beginning to over heat. The $89.95 fee to "check and advise" was reasonable. The quote for service needed and labor was just over $1,200. vehicle was beginning to over heat. The $89.95 fee to "check and advise" was reasonable. The quote for service needed and labor was just over $1,200.00. We were told the tech found small cracks and leaking around the radiator seam; after market radiator $372.00. Next, the tech did see the water pump leaking and recommended replacement. We were quoted $595.95 for a water pump with a timing belt package. We mentioned the timing belt was recently replace so a quote for the pump replacement only was $445.60, which included a 10% labor reduction. We declined all work, paid the $89.95 fee and headed for a second opinion. We discribed the same problems to a local thirty year old service center and they inspected the vehicle for free. They performed an acid test to check for leaks and did find the radiator had leaks on the seams. No leaks were found on the water pumd. The timing belt was fine too. They did find one of the two radiator fan assembly (necessary for the ciculation of the coolant) frozen which was not diagnoiced by Kay Service. The total cost of the service including the labor was $750.00. I would by a car from Kay if the price was right, but as soon as it was off warrantee they would not see the car again. My ratings for the total experiance was "Bad". Oh, I was also told all service techs start their day at 1:30pm; never heard anything like that before. More

I have to admit, I had reservations working direct with a dealership. I lease and in the past it was much easier dealing direct with a leasing company. No hassle, they deliver your car and no high pressure s dealership. I lease and in the past it was much easier dealing direct with a leasing company. No hassle, they deliver your car and no high pressure salespeople or credit managers to deal with... Plus, leasing companies somehow always have lower prices. That all changed when my wife and I went to test drive the Honda Pilot at DCH Kay Honda in Eatontown. NO high pressure sales, NO Bait & Switch! The price was well below what I was quoted with the leasing company and they had me driving off in my car in less than 2 hours! The service we received was great! If you are interested in a Honda, this is the place to get it! More

John was very responsive to every request for information. Not only that but he provided the most competitive prices. I highly recommend him if you'r shopping on-line for a fair deal. information. Not only that but he provided the most competitive prices. I highly recommend him if you'r shopping on-line for a fair deal. More

My name is Rashmi and I was there Monday.Had an appointment as a result of a recall. While waiting I was shopping and and just browsing thru your cars in the showroom. Armando introduced himself appointment as a result of a recall. While waiting I was shopping and and just browsing thru your cars in the showroom. Armando introduced himself and very politely asked if I needed any help. Immediate reaction was I felt very comfortable talking and discussing all the questions I needed answered regarding trading in my 2010 CRV EX for 2012 Honda CRV EX. The date I am referring to is Monday Dec 12,2011. I would definetly recommend Armando to all my friends. Very professional and helpful. Lots of patience and definetly not pushy. Also Armando made sure he called me the next day as promised. I am very very pleased with my new car. The only thing I was missing was a big red bow. :-] More

I decided I needed a car, so I went on line to browse Honda. I followed the steps and Andrew called me to see if he could help. He was verey friendly, but no pushy. I like that right away. My husband Honda. I followed the steps and Andrew called me to see if he could help. He was verey friendly, but no pushy. I like that right away. My husband and I went down just to look. He answered all our questions. I told him I needed time. I went to other dealers, but I felt they wern't listening to my needs. Andrew called me to ask if I had made a decision and I told him I needed some time. Without any stress He said he would email me from time to time. After a few weeks I made a decision to get the car & without any pressure I called Andrew and he said come down when it is right for you..we stopped at another dealer just to be sure, but as soon as we got to Andrew we knew we made the right choice. I now have my beautiful new Honda, and I got a nice email from Andrew asking me if I had any questions. I really loved the way I was treated by everyone but I want to say thank you to Andrew for giving me time to think over my options without pressure.... More

I purchased this car via internet with quotes from 3 dealers. Kay Honda was the lowest of the three, and also was one of two who gave me an "out-the-door" price when requested. No hidden fees or costs dealers. Kay Honda was the lowest of the three, and also was one of two who gave me an "out-the-door" price when requested. No hidden fees or costs; everything was above board and in black-and-white. The entire process was very quick and smooth. They had the specific car I wanted (including the trim level and color), and including the test drive, paperwork, prep, etc., I was on my way with the new car in just a couple of hours. John Prudhomme, the internet salesman, was friendly and efficient. Overall, a pleasant experience that exceeded my expectations. More