DCH Montclair Acura

I purchased a used 2019 tlx 5-2-22, and needed service on 5-3-22. In and out of service for the past 6+mon. Engine light on for more than 4 months. From needing break fluid to needing 2 catalytic converters. 5-3-22. In and out of service for the past 6+mon. Engine light on for more than 4 months. From needing break fluid to needing 2 catalytic converters. I made my 1st and 2nd payments on my loan, while my car was in service. AC didn't work for the whole extremely hot summer. Many wouldn't believe just how much I went through. All the while I'm being told it takes time to get out of contract. Six months later I was told that if I wanted out of my contract my down payment would not be refunded and I would walk away with nothing, or may even a balance on loan to be paid by me. Feeling frustrated and defeated I allowed them to do what little they can and finally stopped fighting. I HAD A HORRIBLE DISRESPECTFUL EXPERIENCE FOR 6+MONTHS!!!. P.S.The "response" from DCH is a JOKE. DCH is cool with making you feel like a FOOL for dealing with them.I've called 1-2 times a day everyday since DCH'S "response", not even one call back.. Steve Hodossy must be a computer generated mythical entity. DCH continues to be the most regrettable purchase I've EVER made. Thank you DCH AND NOW STEVE HODOSSY FOR THE CONTINUED DISRESPECT!!! DCH Montclair Acura (Owner) 2 weeks ago Hi Michelle, I regret to learn about the issues you have experienced with the used vehicle you purchased and understand your frustration. If you would give me the opportunity to address your concerns, I would appreciate it, thank you. Steve Hodossy ZsoltStevenHodossy@lithia.com Fixed Operations Director More

Excellent experience with Walter Goldman! It was a seamless purchase! Thank you again for your excellent service! It was a seamless purchase! Thank you again for your excellent service! More

This is the second vehicle I’ve brought home from DCH Acura, and I can’t thank them enough for their amazing service from start to finish. From sales with Walter, management with Nitin, and finance with Acura, and I can’t thank them enough for their amazing service from start to finish. From sales with Walter, management with Nitin, and finance with Vipin - nothing short of quality service! They met all my needs and got me in & out in my new vehicle so quick! The entire process was seamless and I was able to come home in a vehicle I love - don’t think twice about visiting this dealership! More

Bonnie and Al were the best duo I’ve ever met! Really fought hard to get me the best deal possible, all things considered. I would return time and time again as long as they are there! Really fought hard to get me the best deal possible, all things considered. I would return time and time again as long as they are there! More

Just looking turned into just bought! Bonnie was straight forward with us from beginning to end, kept the process moving with ease and stayed way past closing to ensure we got the best bu Bonnie was straight forward with us from beginning to end, kept the process moving with ease and stayed way past closing to ensure we got the best buying experience! Thank you Bonnie! More

Welcoming,Professional & attentive every employee i had an encounter with from the receptionist when i walked in til the end with Al Reci & Walter Goldman i appreciated all of the service i definitely chos an encounter with from the receptionist when i walked in til the end with Al Reci & Walter Goldman i appreciated all of the service i definitely chose the right choice going to this dealership. More

Had a relatively pleasant sales purchase however everything thereafter from this dealership is a 0! Couldn’t reach my sales, calls went answered and despite kindness was hung up on to avoid answerin everything thereafter from this dealership is a 0! Couldn’t reach my sales, calls went answered and despite kindness was hung up on to avoid answering questions. That was sales. Service wow! Another nightmare! No one calls, updated, multiple calls just for very basic information, have you seen or evaluated the repairs on a brand new vehicle with major technical issues and when it maybe ready 1 day 25 days whatever! But no one ever calls back or responds to messages other then Maureen, who takes the information and says expect a call back. Guess what never does. Avoid this dealership at all levels! More

I came to this dealership after a terrible experience at Springfield Acura. Bonnie and Sales Manager Mark took care of me, and the process of getting my new RDX was great. I did have a bit of an issue with Springfield Acura. Bonnie and Sales Manager Mark took care of me, and the process of getting my new RDX was great. I did have a bit of an issue with the bluetooth but the dealership solved that problem at the service center and everything is up and running. The accountability and customer service at this dealership is top tier. I found my new dealership now at DCH Montclair Acura, and will continue my business with Bonnie and the rest of the team. Thank you Bonnie! More

Fortunately for me, as I walked in Bonnie just happened to be the closest sales person to me. She was very helpful and knowledgeable about all the cars on the lot. She made the process of buying a car ver to be the closest sales person to me. She was very helpful and knowledgeable about all the cars on the lot. She made the process of buying a car very smooth and followed up with me on a timely manner for items that were to be corrected with the car prior to my purchase. All things considered it was a pleasure working with her and I would recommend anyone thinking of a car on their lot to work though Bonnie. More

I want to thank Mr. Fred Hill for wonderful experience in buying used car. I purchased Honda CRV. They do all the check and deliver the vehicle. Thank you Vipin for proce Fred Hill for wonderful experience in buying used car. I purchased Honda CRV. They do all the check and deliver the vehicle. Thank you Vipin for processing my finance. Everything was cool. More