DCH Montclair Acura - Service Center

the service deparmentof this placeis complete a disaster i have take my car in twice whith a scratch in the roof tha was there when they sold it to me they have not been able to repair it they work with no i have take my car in twice whith a scratch in the roof tha was there when they sold it to me they have not been able to repair it they work with no professionalism,from the fact tha last time i took it inthey broke my windshield and there are no videos or anyone to respond to me that's why the service manager is totally arrogant person and has not costomer service experience i think it should be removed. i think this manager have no professionalism in this deparment olso this person victor rodrigez his a very good gay he train to help me bpt the manager is not good the managre name is SEAN LOBOSCO More

I bought a CPO 2017 MDX from this dealership and problems started the first week of the purchase, the service department worked to address my issues but the amount of time spent back and fourth to the dealer started the first week of the purchase, the service department worked to address my issues but the amount of time spent back and fourth to the dealer was a terrible experience considering the car was sold as CPO. On 09/25/2023 we were driving on the Garden State Parkway and the driver seat collapsed while driving and i almost crashed the vehicle. I took it to the dealer to find out the car is out of warranty and the seat is considered as normal wear and tear. The dealer gave me a quote for 3,000.00 to get the seat fixed which is unacceptable. I was told to contact Acura Client Relations which i did and they stated its not a manufacturer issue and will not cover the cost, thats unacceptable as well. This is my 3rd Acura and i will not purchase another because of this experience at this dealership. More

DCH Acura of Verona has a FANTASTIC team except for two highly UNPROFESSIONAL and RUDE employees. I arrived there the other day under very strenuous circumstances and was being tended to by the AMAZING, Ma highly UNPROFESSIONAL and RUDE employees. I arrived there the other day under very strenuous circumstances and was being tended to by the AMAZING, Mauricio, Marie, Ashley, Valerie amd Manny. All their hard work and kindness was completely UNDONE by one of their mechanics who had it in his head that I worked for him. This person started barking orders at me while I was patiently waiting for my service to be finished. When I asked him to clarify the disaster that was coming out of his mouth, I was treated to the same disrespect. Once his manager came out, the song and dance began in earnest. His manager, Sean, would refuse to ñrovide me with his name, promised some sort of write up, etc... I have not seen any proof of reprimand, instead, all I have received is push back. I ALSO pre paid for services that are due and will now demand an immediate refund if these services are not rendered. If the dealership requires a refresher, since they seem to have forgotten, I will gladly provide receipt of payment. I have asked for an apology from this employee, I have received none. This person should not be working directly with customers, they obviously have zero customer service training. More

The service was completed promptly. All questions were answered. Everything was explained carefully and I was kept informed from when I arrived until all was completed. answered. Everything was explained carefully and I was kept informed from when I arrived until all was completed. More

This dealership and its employees has always gone above and beyond to take care of my car needs. Service advisor Victor Rodriguez is always professional and provides exceptional customer service and experi and beyond to take care of my car needs. Service advisor Victor Rodriguez is always professional and provides exceptional customer service and experience! I look forward for future business needs and encourage the excellence that this dealership provides. More

Brought car in for scheduled maintenance. Though there was a 20 - 30 minute wait to meet with the service advisor on drop off, the car was ready on time. They also responded to a service bulletin by repla was a 20 - 30 minute wait to meet with the service advisor on drop off, the car was ready on time. They also responded to a service bulletin by replacing the front and rear brakes at no cost to me. The car was also cleaned. More

Great Dealership with a fantastic service Department. Have been a customer there at least 9 years. Purchased my 2nd Acura Truck there bc of the service Departments excellent customer service. Have been a customer there at least 9 years. Purchased my 2nd Acura Truck there bc of the service Departments excellent customer service. More

Once again, great service, assistance and support done in a timely manner. Very professional and friendly. Exceptional care and attention to detail especially during these challenging times. Wonderful tou a timely manner. Very professional and friendly. Exceptional care and attention to detail especially during these challenging times. Wonderful touchpoints by the Management, Sales, Finance and Service teams. More

Attempting service and very professional. Great place and good amenities. Thanks to the Service Advisor and the extra assistance programs available I left very satisfied. Keep the good work and I’ll recommen good amenities. Thanks to the Service Advisor and the extra assistance programs available I left very satisfied. Keep the good work and I’ll recommend it to everyone! More